Bajaj Finserv — card blocked without reason

Address:

Mumbai City, Maharashtra, 400101

My bajaj finserve card was issued in march 2019 and had limit of 1.13lakhs.
I utilised 78000/-.

No default on emi's till today and no low cibil (789).

Still my card was blocked. When i went to their office, the executive had no idea why card was blocked. He said he will ensure card will be activated within 7 days. Then i receive a msg on registered number that due to internal policies, card is blocked and will be activated post 60 days from date of blocking the card.

What are the policies that allows you to harrase the people who are not defaulters. And this will effect my cibil unnecessarily.