Bajaj Finserv — claim insurance

Address:

Belgaum, Karnataka, 590014

Sir
i purchased a samsung j7 neo mobile from new sundha mobiles belgaum.([protected])on18/5/2018 .I was made digital fone insurance on it.On 14/10/2018 my phone was stolen,
when i asked to store person they said ask to custmer care about it. when i call to ur customer care saying that all lines are busy
please suggest the procedure for claim the amt or mobile.