Bajaj Finserv — complaint not resolved

On 19 july 2019 i have lodged a complain against emi credit card to bajaj finserv. But till date it is not solved. On the otherhand thay said that i have used emi credit card on april 2014. From bajaj finance. But the fact is that i have purchased a split ac from gread eastern appl. Pvt ltd. And paid rs.31, 080/-by instalments and that was not by emi credit card. So, please refund my inactive emi credit card charges immediately otherwise i will complain it to consumer forum. Please be noted that i am a retired bank emplyee and you have no right to debit my account without my permission. It is punishable offence. Regards