[Resolved]  Bajaj Finserv — consumer and personal loans which are completely paid off are still showing as open and active

Address:Alappuzha, Kerala, 688014

My consumer loan numbers
A) 5l90cd26842915
B) 5l90cd26842916

And personal loan number
A) 5l9pst32515640

Are all paid off and its been more than 6 months now but the status is still open and active. I want you to immediately close all the amount mentioned loan accounts and change the status to closed. My cibil status showing the account status as open and that is affecting my credit score too. I already requested the bajaj finserv exicutive to take care of this issue long time back, nothing happened yet.
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Dec 29, 2017
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Nov 15, 2017
Updated by Harish Bhasurangan
My consumer loan numbers
A) 5L90CD26842915
B) 5L90CD26842916

and personal loan number
A) 5L9PST32515640

are all paid off and its been more than 6 months now but the status is still open and active. I want you to immediately close all the above mentioned loan accounts and change the status to closed. My cibil status showing the account status as open and that is affecting my credit score too. I already requested the Bajaj Finserv exicutive to take care of this issue long time back, nothing happened yet.
Verified Support
Nov 16, 2017
Bajaj Finserv Customer Care's response
Hi, Greetings from Bajaj Finserv! !We have noted your details and we will get back to you within 24 working hrs.Thank you.
Verified Support
Nov 22, 2017
Bajaj Finserv Customer Care's response
Hi, Greetings from Bajaj Finserv! We tried to reach you on ****9002 however there was no response. We would like to confirm that your loan ***2916, ****2915 and ****5640 stands closed in our records. Also, the CIBIL for all the loans is updated. Kindly check the updated CIBIL from your end. Please feel free to write to us at [protected]@bajajfinserv.in. Thank you.
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