[Resolved] Bajaj Finserv — deduction o[censored]nknown charges by bajaj finserv

kaushiknag

from Guwahati, Assam

Address:

Hooghly, West Bengal, 712246

I bought a llyod split ac from mittal electronic. I took it on emi from bajaj finance. I could not understand why today a deduction of an amount of inr 115 was made from my bank account against bajajfin_mndtvrfchgs_june17. I am suppoased to pay inr 2938/- per month as my emi. I am not sure why this inr 115 has been deducted ny bajaj finance from my account and without even informing me. This is unacceptable and i need this issue to be addressed. My phone no is [protected] and my name is kaushik nag. My email id is [protected]@yahoo.com

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Aug 21, 2017

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Bajaj Finserv Customer Care's response Hi Kaushik, we regret the inconvenience caused!we have noted your details and we will get back to you within 24 working hrs.

Jul 20, 2017

Updated by kaushiknag I tried to speak to Bajaj Finance customwr care but its all IVR and not giving any option to speak to the customer care executive whom I can ask about the problem. Pls heal me. Thanks.

Jul 20, 2017

Updated by kaushiknag I AM SURPRISED THAT BAJAJ FINANCE HAS DEDUCTED INR 115 FROM MY ACCOUNT IN THE NAME OF SOME UNKNOWN CHARGES AND THEY HAVE NOT CONTACTED ME YET. THIS IS VERY UNACCEPTABLE AND I REQUEST BAJAJ FINANCE TO LET ME KNOW ASAP WHY THIS MONEY HAS BEEN DEBITED FROM MY ACCOUNT BEYOND MY NOTICE.

Jul 20, 2017

Updated by kaushiknag No one from Bajaj Finance contacted me. There was a gentleman from consumer complaints.in whi contacted me regarding the issue and was asking my debut card no. I was uncomfortable to share my debit card number to him. So he adviced me to get in touch with Bajaj Finance customer care and then report him back on the issue. But the Bajaj Finance customer care is computerised IVR and no customer care executive that I could reach. So I still do not know why Bajaj Finance has taken this money from my bank account.

Verified Support

Jul 21, 2017

Bajaj Finserv Customer Care's response Hi, we regret the inconvenience caused!your service request is under process and kindly allow us additional 24 working hrs to resolve your query.

Verified Support

Jul 21, 2017

Bajaj Finserv Customer Care's response Hi, Greetings from Bajaj Finserv! We would like to inform you that, the charges showing in your bank account statement that occurred by your bank for ECS registration charges. For further queries you may write to us at [protected]@bajajfinserv.in.

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Comments

kaushiknag

from Guwahati, Assam

No one from BajajFinserv has contacted me yet. I wrote an email today to [protected]@bajajfinserv.in explaining my issue. I have told BajajFinserv categorically that since this transaction happened beyond my knowledge and they do not have the professional ethics to even address this till now, I will wait for some more time and then instruct my bank to stop all future payment of BajaFinserv until this issue is addressed and resolved. BajajFinserv is debiting money from my account without intimating me and an amount about which I have no idea. This is very unacceptable