Bajaj Finserv — did not received the cash back from bajaj finserv - emi store

Address:Hyderabad, Andhra Pradesh, 500089

Greetings of the day.
I have purchased lg tv from bajaj emi store on 18th april 2019. During the purchasing time, i have applied the code "apr2000" for rs 2000 cash back (As mentioned in the website).in the website it also was mentioned that, this amount will be credited to my bank account after payment of first emi (7th point in the 4th screen shots).

Now i have already paid 2 emi's and my cash back is still not deposited. Requesting you kindly help me and raise complaint against this.

Tried contacting bajaj emi store via phone and email, there is no response about this.

Please find the below details: (Also attached the screen shots taken from the website during the purchase)

Customer id:42358083
Loan a/c: 400mpceh294992
Order id: [protected]
Purchase date: 18-apr-2019
Seller: rohit electronics and home appliances#hyderabad# bpes cd #[protected]
Purchase amount: rs 43794
Emi: rs 4866

Do let me know in case if you need more details on this.
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Bajaj Finserv customer support has been notified about the posted complaint.
Jul 25, 2019
Updated by AnanthaMarella
Adding another image

Jul 26, 2019
Updated by AnanthaMarella
Another image uploaded

Sep 16, 2019
Updated by AnanthaMarella
I still did not received any communication from Bajaj FinServ customer support. Kindly help on this. thanks, Anantha
Sep 16, 2019
Updated by AnanthaMarella
Though i have sent multiple emails, there is no response from Bajaj FinServ. Kindly help me on this. Thanks, Anantha
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