Bajaj Finserv — didn't receive my product

Address:

110092

Hey there,
I ordered redmi 3i pro from bajaj finserv market online
On 23rd december around 5'o clock in evening
And it should be delivered to me by very same day around 9'o clock
As your website promises 24 hour delivery
But i didn't recieved it till now
I ordered it as a present for my dad's birthday
But when i made a call on your customer care they said just call us if it didn't get delivered to you till 24 hours
Its our responsibility to deliver your product to you
And now it exceeded the time
My order id is [protected]