Bajaj Finserv — emi card and fake promises

Dear sir,

Name: shubham dandvate
Loan number: 4050d54737893

I am facing many problems in my emi card.

Currently one of my emi was bounce on 06.10.2018.
On 07.10.2018 i have received a message (At 10:54 am) that pay the emi amount immediately to avoid late fees. But while i had tried to pay my emi on bajaj fineserve website the fine was included.
That means the statement and offer your have promised trough message was not reflecting in your actual system.
I had tried to call on the helpline number for clarification given in message; but no one received the call. Also the number is saved on truecaller with some abuive words. (Number is [protected]).
This is affecting the dignity of customer.
Even though have paid my emi with late fees on same day evening as i have received a message (At 15:06) that be ready to pay the late fees as you have not paid the emi. (I was trying to call you on the above mentioned number so that i could wave off that late fee as you had offered in message.)

But on next day i have received a message that my emi card is blocked for next 70 days.
But i had already paid the emi with late fee then why your system blocked my card.

Please check your system as it is forwarding us offers like waving off the late fees but the same option is not showing in payment option.
Your helpline number is not giving response.
Even after payment your system has blocked my card.
Day by day the tratment of bajaj finerve towrds customer is becoming more offensive. I had already filed a same complaint about misbehavior of your representative. But we have not received any response for that case too.
It is not just matter of amount but it is hampering trust and relation of your organisation with customer.

I want immediate clarification on the same issues.
And please immediately unblock my card.