Bajaj Finserv — Emi got deducted despite foreclosure of loan.

Address:

Mumbai City, Maharashtra

Dear Sir, On 23rd of July 2015, i tried to pay online the total outstanding of my personal loan account no. 4050PL00473607 in Bajaj Finserve to foreclose it.But it allowed me to deposit the total outstanding after deduction of one emi which were supposed to be deducted on 5th of August 2015. ( Screen shot of the same is attached ). But when proceeded for the same due to some error/system inability it could not go through & i was instructed to make the payment at selected Axis Bank Branch, which are used by Bajaj Finserve as collection center. I followed the instructions & deposited the same amount Rs. 17125/- in Axis Bank Link Road Andheri Mumbai, Branch ( All receipts are attached). Ideally post deduction of 5th August emi i should have received the closure letter form Bajaj Finserve but unfortunately i got deduction of additional emi on 5th September. Since then i have written & visited Bajaj Finserve office so many times ( mail communications are attached). but it looks like Bajaj does not have the culture to revert on customers queries. Timely & legitimate action is expected from your side on this issue. Thanks & regards, Sunil Saxena [protected] s.[protected]@icicibank.com