[Resolved] Bajaj Finserv — EMI not depositing to my Account | |||
Dear team, This is a second interaction with you, I have full faith in your decisions, Sir I have taken a Finance from Baja Finserve for LED . Their representative was based out of Croma outlet CBD Belapur. This is not first time that I had availed their services, I had taken a finance for Washing Machine.One the basis of my prior record they had also provided me their Bajaj Finerve Paltinum Card. If a customer has this card he/she do not have to submit any documents that is what they claim. When I went for purchase of LED from Croma outlet, I was recommended that I can also have finance facility from Bajaj Finserv, I told the representative of Croma that I do have their Platinum Card. So I was introduced to Bajaj Finserv representative, he looked at my Card, and he said that I need not have to submit the document, and my loan was approved on the spot, he filled up the form on the basis of the details that they had of my prior loan...but I was not aware that the person will key in wrong details...and now what has happened is that they have submitted wrong details to my bank, they have given my Name as Naresh Kan instead of Naresh Kanwar...and they have also submitted wrong bank account details, please tell me how a bank can honour payment after submitting wrong details, the payment remains uncleared and they started calling saying that my EMI has been outstanding, their recovery agent started harassing every now and then, on 20th November they called me and asked for my detail on the phone and they ensured on the phone that I will not be levied any default charges and my EMI will starts from 2nd December'2013...but sir these details were not updated in their record...and their representative keeps on calling every now and then and ask for the outstanding...today they had crossed all the limit..they had send a recovery agent to my house and abused my family for non-payment of dues...Sir you only tell me... they have done the mistake why my and family being harassed...sir my name has been defamed...and it is not tolerable by any citizen who have a good image.I would request you to help me... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Dear kannaresh1,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear Sir,
This is to inform that Bajaj Finserv recovery agent had called me from[protected], by person name called Sameer, started abusing on the phone and said that "product lene ka aur paisa nahin dene ka"...Sir this is too much...I want this matter to be sorted out ...see if you can help me...This guy has been calling at my home and abusing my family...without knowing the case...so i request you to help me...Boss it is more than 48 hours that I have made a complaint and nothing is happening...
This is to inform that Bajaj Finserv recovery agent had called me from[protected], by person name called Sameer, started abusing on the phone and said that "product lene ka aur paisa nahin dene ka"...Sir this is too much...I want this matter to be sorted out ...see if you can help me...This guy has been calling at my home and abusing my family...without knowing the case...so i request you to help me...Boss it is more than 48 hours that I have made a complaint and nothing is happening...
My wife just called up and said that they have started abusive word...saying "Loan lene se pehle sochna tha"...Sir see if you can intervene...
My name and image has been defamed...I will file a defamation suit against the company and the recovery agent...they have abused my family...and which is not tolerable at all...
Dear Customer,
Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
weCare
Bajaj Finserv Lending
Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
weCare
Bajaj Finserv Lending
Dear Customer,
With reference to your post, we wish to inform you that our service channel has sent you a detailed reply with swapping process and ECS mandate. We request you to swap your bank account details for smooth functioning of ECS. Further, we request you to clear your last month outstanding EMI for us to stop collection related followup for your loan account.
With regards,
weCare
Bajaj Finserv Lending
With reference to your post, we wish to inform you that our service channel has sent you a detailed reply with swapping process and ECS mandate. We request you to swap your bank account details for smooth functioning of ECS. Further, we request you to clear your last month outstanding EMI for us to stop collection related followup for your loan account.
With regards,
weCare
Bajaj Finserv Lending
the issue has not been resolved till date
your representative assured me that my first installment will start from 1st Dec'13, then how come EMI remains outstanding...your team make mistake and you make statement of emi o/s
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4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
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At the outset, please accept our apologies for the inconvenience caused. To help us expedite the process of resolution of your query, could you please share your loan account number with us?
With regards,
weCare
Bajaj Finserv Lending