Bajaj Finserv — Emi paid twice because of bajaj finance executive

Address:

Thane, Maharashtra, 401105

Emi is deducted twice for loan account ending with 3163 from my bank account after due date and i did an online payment also for the same loan as the executive from bajaj finance called and said they don't deducted the emi after the due date and i'll have to pay online or cash to their executive... As the emi is taken twice please resolve this asap

Thanks