Bajaj Finserv — Extend warranty

Address:

Gurgaon, Haryana, 122001

I purchased a hitachi ac through bajaj finserv & they offered me to extend warranty for 2 years. First i paid 2953 for two years extend warranty.
When i faced a problem. I could not reach customer care, there is no direct call to customer care then finally i am able to talked with customer care, she gave me manager no, after four days the technician came, they did not know how to open hitachi ac. After many tried he only open ac and said it's ok. They also charged 500 rupees extra.