[Resolved]  Bajaj Finserv — Foreclosure charges on loan repayment

May 29, 2017

Rehar Rohit's response my emi card cudenot gote

Jun 05, 2017

Bajaj Finserv Customer Care's response Hi, we have noted your details .Our customer care team will get in touch with you within 24 hrs.

Jun 06, 2017

Bajaj Finserv Customer Care's response Dear Customer,
Greetings from Bajaj Finserv!
We tried calling you multiple times on your number xxx2687, xxxx8403 but were unable to reach you.
With reference to your query regarding foreclosure charges, we would like to submit that BFL was amongst the first between all Financial Institutions to start with the practice of zero foreclosure charges whilst competitors were charging the same to all customers. In line with the policy we offered the above facility to you with zero foreclosure charges.
Bajaj Finance always strives to maintain best possible balance between the customer's interests & current economic conditions. All practices hence adopted are keeping in mind our aim to achieve better customer service with a competitive edge.
Further, it is important to note that, with respect to levying of foreclosure charges, it was already intimated to you by way of SMS and E-mail dated 15th June, 2016 on your registered number with us.
Pursuant to the above and basis the prevailing market conditions and internal policies of the company, the Foreclosure charges are levied to the customers and you are required to have the same paid considering your acceptance of the above terms and conditions including the prepayment/foreclosure charges. You should also note that considering this, we will not be able to accede to your request of waiver of foreclosure charges.
We would like to intimate you that levy of foreclosure charges to your Loan Account is as per the prevailing Regulatory guidelines.
Assuring best services always.
Thanks & Regards,
Bajaj Finance Team