Bajaj Finserv — foreclosure of loan | h400hhl0167973 & h400hhl0167973

Hi team - i just received the attached email saying that this query will be resolved in the next 15 days!!! This is unacceptable.

The actual query is now ongoing for close to a month resolve asap.

Also, please ask your representative to call me directly on my mobile.

Regards,
Abhishek
Cell - [protected]

Hi team,

In spite of repeated follow-ups and then being compelled for a physical visit to your branch at somajiguda, hyderabad (During this pandemic), i am yet to receive any response. Upon visiting this branch and waiting in line for an hour, i was told that only one person handles queries regarding housing loans and she is on leave. This is unacceptable.

Also, i have received multiple sms's stating the issue is resolved!!! But actually there was not a single response!

Please see below email string for further context.

First - regarding foreclosure of loan | h400hhl0167973 - i need the following documents asap -

1. Statement of account including the outstanding amount
2. Document listing down the name of the original documents that are in your possession.

Second - i have also availed home loan insurance vide loan account number - h400hlt0171406. Please also close this account as i am foreclosing the primary loan and initiate the refund of the amount.

Hope to get a swift response.

Regards,
Abhishek guha
Cell - [protected]

...

Dear customer,

Thank you for writing to us at bajaj finance housing limited.

We have received your request for list of document and foreclosure letter loan account number h400hhl0167973 and your service request is currently under process at bajaj housing finance limited.

We will respond to your query in next 12 days.

For any further clarifications write to us at [protected]@bajajfinserv.in

Bajaj housing finance limited assures you its best service, always.

Yours sincerely,
Kisen n,
Bajaj housing finance limited