[Resolved]  Bajaj Finserv — fraud made by bajaj finserv ltd.in the processing of personal loan...

Address:

Navsari, Gujarat, 396445

Dear sir,

I called to bajaj fin serve sales representative namely snehal soni (Mob. No. [protected]) on 10-01-18 morning regarding loan requirement and requested him to meet personally for the same. He came to meet me on the same day 11:30 hrs. We had discussed my requirement at length and he agreed on following tabular matters proposed from my side to avail loan. Further, he demanded my documents required for loan as well as singed blank cheques (Three) and loan requirement form. While asking, he said that to raise the query online and check your eligibility for loan amount, we were in need of these documents with your sign as per company policy. Further he said that i am collecting these documents now, so i[censored] will confirm then u did not need or i may not require to visit you again for document collection. And if matter not finalized, i returned your documents back. The same time, i said that you please confirm the above agreed matters before initiate the process of sanctioning my loan and he also assured me for the same. However, on the same day evening, i have received a text message at 8:29 pm regarding sanctioning of my loan (Application no.[protected] of rs. 334750.00 at the interest rate of 15.99% and loan amount rs. 313077.00 will be disbursed to your account within 72 hrs. As soon as i received the said message, immediately contacted the snehal soni and instructed him not to disburse the amount as it was not according to the terms and conditions he agreed upon. At the same time, i also sent e-mail to [protected]@bajajfinserv.in on[protected], 21:15 hrs regarding the same (Enclosed doc 1).in spite of all these correspondence and communications, the loan was sanctioned and amount rs. 311056.00 (Which should be rs. 313077.00 as per text message) was credited to my account on[protected] at around 12:00 pm. Afterwards, i rushed to bajajfinserv navsari (Gujarat) branch office as well as contacted mr. Snehal soni on phone but nobody were responded properly and i felt to be cheated in the said matter. Further, the whole matter was again brought to the notice of authorities of bajaj finserv through e-mail on[protected]Enclosed doc 2) which was replied on[protected] with request of further two days required to resolve the query (Enclosed doc 3). Meanwhile, i also sent a email to mr. Raviraj parekh, area sales manager of navsari-surat region regarding the issue (Enclosed doc 4) and made a multiple times telephonic talk to meet me but my all efforts went to the vein. I received the reply on[protected]Enclosed doc 5) mentioning “we wish to inform you that your loan has been processed as per the signed documents and mail confirmation for your loan, where all terms & conditions were informed to you. We request you to contact your area sales manager or kindly visit our nearest bajaj finserv branch for clarification on loan.” but the same was already done by me as mentioned earlier. I feel that all the authorities and employees of bajaj finserv are involved in making this fraud and passing the responsibilities to each other’s and cheating me by saying false sentences.

Terms and conditions agreed by mr. Snehal soni (Sales representative of bajaj finserv) while personally discussing for loan requirement.
No. Agreed terms actual processed
1. The rate of interest for loan should be around 14-15 % and floating rate roi : 15.99 % and fixed rate
2. The processing fees of loan should not be more than 1.5 % processing fee applied : 2.95%
(Amount:rs. 9875.00)
3. Any of the insurance policy for the loan will be neither purchased nor any other charges paid except agreed by me. Following amounts debited from the total sanction loan amount.
• rs.9750.00 as insurance policy (Hdfc credit protecting plus)
•rs.3520.00 as broken period interest receivable due.
• rs. 1499.00 as financial health check guide
• rs. 499.00 00 as emd card.
A total of rs. 25093 was debited from the sanctioned loan amount.

It is requested to look into the matter at the earliest and expecting earliest reply from your end.