Bajaj Finserv — Harassment by bajaj finserv

Address:

712202

Bajaj personal loan no. 4100pl06958303
I would like to draw your attention to the serious harassment and threatening call received from bajaj finance executive that i have faced as because i would like to close the loan account bajaj.
The incident was my mother mrs. Ranu das took a loan to run her small interior decoration business, in the time of loan the loan sales person give her a wrong information regarding the loan and she did a very wrong thing to took this loan. I was out of station for studying person i don’t know this issue.
Till date they paid the emi every month without any fault but due to market down my mother business stop and she unable to make earing with her business, then i took over this her financial responsibilities and i check the loan details and contacted kolkata bajaj finance manager to close the account we cant make the further emi and we request bank to settle the loan account.
We received very good response from kolkata office mr. Soubitro banerjee details mentiond below.
Soubitro banerjee
Area manager|flow-collection|
Bajaj finance limited
#1201, 12th floor, infinity benchmark, plot number-g1, ep & gp, sector-5,
Salt lake, kolkata-700091, west bengal, india.
M: +91 [protected]

As due to my job i stayed mumbai i said mr. Banerjee that i came 29th july, 2016 and discuss with him and settle our loan and he confirmed the he can help me to settle the loan.
But suddenly my grand mother died and accident on 27th july, 2016 and i can’t meet with him, i mailed him regarding the same also he send some of the executive to my house and confirmed me the same also.
Suddenly one of the person called from bajaj contact no. [protected] and stating abusing me related to my mother, he even don’t want to listen anything immediately i call mr. Banerjee to inform whole the story and he informed me that to pay this month emi again otherwise this case move from his hand he don’t have any information about this calling agency or authority because they can’t do anything to collect emi.
From the first when i start discussing with bajaj i told them we need to settle the loan account. But suddenly bajaj people start misbehaving with me..

My question is : who is going to take care of the safety of my family. As because i have eaised a voice against misbeahvior i am getting harassed by the agent as well as from people representing the organization.

Sir, let me be very clear, i will not tolerate any further harassment from the organization and there will be no co-operation from my end till i get a proper answer to the acts committed by the memeber of your highly esteemed organization. This is unacceptable. Please revert with proper action plan or else i will be forced to escalate it further.

Regards, m das