[Resolved] Bajaj Finserv — Hidden charges on personal loan | |||
I have taken a personal loan account no 405sal19738186 of amount inr 5, 00, 000/- in the month of february 2016. It was against a condition of there will be nil foreclosure charges/part payment charges after first emi. Today when i have called the customer care for the procedure to close the loan the loan & foreclosure letter they are saying That the policy has been revised & now i need to pay 4.6% as a foreclosure charges on the principle amount. Requesting your support & please look into the matter to waive off the charges as it was never informed me that the bajaj Finance is going to revised the charges like this. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Bajaj Finserv customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Shamd, we regret the inconvenience caused to you. We wish to inform you that we have already noted your details and shall forward it to our customer care team. Someone from the team will get back to you shortly. You can also write to us at [protected]@bajajfinserv.in
Reply
Hi Mr. Shamd, Greetings from Bajaj Finserv! With reference to your query regarding foreclosure charges, we would like to submit that BFL was amongst the first between all Financial Institutions to start with the practice of zero foreclosure charges whilst competitors were charging the same to all customers. In line with the policy we offered the above facility to you with zero foreclosure charges. However, basis the prevailing market condition the Company decided to apply foreclosure charges to all our customers who foreclose the loan. Bajaj Finance always strives to maintain best possible balance between the customer's interests & current economic conditions. All practices hence adopted are keeping in mind our aim to achieve better customer service with a competitive edge. In view of the above fact, we wish to inform you that we would not be able to waive off the said foreclosure charges. For any other query or assistance, please feel free to write back to us at [protected]@bajajfinserv.in.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
31%
Complaints
6835
Pending
0
Resolved
2026
4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
View all Bajaj Finserv contact information