[Resolved] Bajaj Finserv — hybrid flexi loan

AMBARISH KAR

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560087

Hi team

As per the below confirmation email from you people on 30th june 5.03pm, loan type has been converted to hybrid flexi loan where i have to pay only interest component for 2 years and for rest 3 years interest plus principal which is the full emi

Why am i charged full emi for this month then? And when i was speaking to sneha from customer care in morning, she is saying that she is confused with the loan types in my case.

Request you to please refund the extra amount that is collected this month emi. Correct the sms that i am getting for emis. As the emis for coming months are not based on the hybrid flexi loan. I can understand there might be technical issues. At the end please help me out based on your confirmation email. I am ready to pay only interest part for 2 years and later for 3 years principal+interest.

Regards
Ambarish

From: amb'rish [[protected]@gmail.com]
Sent: 28/6/2018 1:00 pm
To: [protected]@bajajfinserv.in
Subject: fwd: salpl commercial mailer — [protected] — ambarish kar

*

Hi priya

Please check the below email chain. First my loan type was flexi hybrid. So as communicated earlier, i can pay only interest part for next 2 years, and pay the full emi from 3rd year. Kindly process my request to convert it to hybrid flexi loan

Regards
Ambarish

From: wecare
Date: sat, 30 jun 2018, 17:03
Subject: fwd: salpl commercial mailer — [protected] — ambarish kar
To: [protected]@gmail.com

Dear ambarishkar kar,

Greetings and thank you for writing in to us!

With reference to your email regarding the hybrid flexi loan for the loan account number 404tfl79147248.

We would like to inform you that as per your request the loan is booked as hybrid flexi loan where the for the first 2 year you will pay only the interest and rest for the 3 years you will pay the full emi.

Kindly find the attached copy of statement of account and repayment schedule for your reference.

It is our constant endeavor to ensure you have our best attention at all times.

For a speedy resolution, it is best to email us from your registered email id and mention your loan account number in the subject line. Do check spam/trash folder, in case of non-receipt of email.

Yours sincerely,
Sushma g
Bajaj finserv

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Sep 21, 2018

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Aug 02, 2018

Updated by AMBARISH KAR If you see the below screenshot, on 3rd July I withdraw the remaining principal amount keeping 600rs balance in the bajaj account, as I did not want to empty it. Still I am charged full EMI, in my case it should have been 1st 2 years interest and the rest 3 years principal + interest. There was no calculations given to me for EMI amount 6607rs

Verified Support

Aug 21, 2018

Bajaj Finserv Customer Care's response AMBARISH KAR, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.