Bajaj Finserv — impsonig rs.13000 due charges of installment on consumer due to mistake of collection representative

Consumer ID
573GTL19592838
573RCD19592831

Purchased samsung LED of worth 54000 on bajaj fineserv .
Your officer collected all installments on time but possibly filled them late by due dates.
He even did not provided few receipts.
Besides many receipts are dateless.
Kept me in dark regarding such ongoing dues since inception.
Your company also blocked my smartcard stopping our further purchase.

Saying 0% interest and imposing 13000 fine does not suits your credentials.

Hope you will pay attention to a rural but empowered consumer like me.

Plese free me from such charges n unblock my card.

Thank you.