Bajaj Finserv — Interest being charged, on amount which is not available with consumer

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.bajajfinserv.in/finance

Dear Sir,
This is to file a mental harassment case against Bajaj financial services. Below are the related facts. Please let me know if any more related details are required.

Regards
Ashish Kumar
E-71, sector 51, Noida
Phone [protected].

1. I have taken an overdraft loan of Rs. 11, 00, 000/- bearing number 401SAF[protected]referred as OD account in subsequent sections) from Bajaj Financial services (referred as FI in subsequent sections) in the month of October 2014. Under this loan, the FI is supposed to charge interest only on withdrawn part of amount.
2. I operate from HDFC bank through account number [protected]. For making payment in above mentioned OD account to FI, there is a virtual account bearing number[protected]ECMS) mapped in my HDFC banking. Using this virtual account, I pay back in OD account to FI on regular basis.
3. In parallel, I hand another account owned by Bajaj Financial Services, mapped in my HDFC banking, which I probably used to pay one time processing fee. This account number is[protected]IFSC - ICIC0000005), which I will refer as Processing Fee account in subsequent section.

4. On 24th Aril 2015, with intent of returning money in OD account of FI, by mistake I made payment of Rs. 2, 00, 000/- in Processing fee account of FI. I realized this one month later, when I observed that OD account outstanding has not been reduced by mentioned amount of Rs. 2, 00, 000/-

5. I brought this to knowledge of bank over mail and over calls to their customer care center, along with all relevant details, in the month of May 2016. Without understanding details of the case FI resonded on 30th may that they cound not trace the payment of 2, 00, 000/-. I re-explained the case to FI and asked for looking into the case with full understanding and sincerity.

6. The FI deliberately took this case forward on a very sluggish pace and on some aggressive follow up for 3-4 they confirmed over the calls that the amount of Rs. 200, 000/- has been traced and they will move this amount from Processing fee account of FI to OD account of FI, which will result in reduction of OD outstanding amount by mentioned amount. FI updated that they are just awaiting a formality mail from the authorized person for making this adjustment.

7. Since then, in almost last 40 days, I have been approaching FI on regular basis on mails and over calls. By today I have written 17 mails to FI and made similar number of calls to FI. FI has not responded to my mails and on calls they are conveying that the final approval is being awaited and I should get the case settled in next 2 days but nothing has happened on ground.

8. It is a clear cut case, wherein FI is deliberately delaying the required correction, with an ulterior motive of harassing me because with this delay FI is charging interest on daily basis. In fact FI has already charged an interest of Rs 7500/- for this amount, which was never with me.

9. In addition to imposing this financial loss to me, FI has compelled and constrained me to run pillar to post, which has been an acute mental harassment experience to me.


Requesting you to intervene in this case and enable justice to me. In case my claims are found correct, you are requested to penalize the bank in a manner, which could prove as an enough deterrent, disabling FI to indulge under such practice of harassing consumers with mentioned ulterior motive.


Regards
Ashish Kumar