Bajaj Finserv — Loan applied and availed in my name when I have not applied

I am Abhisek Chowdhury. Fathers name Asish Baran Chowdhury. For the past 3 days I am receiving emails on my gmail [protected]@gmsail.com. I have written to Bajaj Finserv immediately on customer care. But they do not respond appropriately. Moreover I complained to customer head email, he replied i have taken your email out of the email list. But how does that help, the loan is in my name. The loan has been sanctioned recently. It is a consumer durable loan sanctioned in Kolkata. I have last been to Kolkata 2 years back. Strang
est of them all is I stay outside India. So how did i apply for a loan in Kolkata sitting outside India. I have repeatedly contacted them on social media as well but no response. Issue is today it is consumer loan then tomorrow it will be a bigger loan. This fraud should be stopped.

Details of Fraud Loan sanctioned I received on my mail-

Customer ID[protected]
Loan Account Number - 4100CD40387433
Loan Applicant Name - ABHISEK CHOWDHURY
Product - CONSUMER DURABLE
Asset description - SONY LED/KLV-32R412D IN5 18768
Gross Loan Amount - Rs. 27, 990
EMI debit bank account number - last 4 digits - XXXXXXXX6163 (May be someone has opened an account too, this is not any of the account I hold)