Bajaj Finserv — mis selling of insurance along with personal loan

Address:

411060

I have taken a personal loan (402pmt[protected] on 31st mar18. The sales rep. Said it is mandatory to take a life and a medical insurance along wiith the pl, citing various reasons and explanations. Ultimately i had to agree for the same. They had agreed on my request to make the premium date post 31st mar 18 for next financial yr. (Life ins prem of rs 4772, medical prem. Of rs.2262). But to my shock when they disbursed the loan and the premium receipt had a date of 31st mar only. Inspite of assurance from bajaj finserv guys they have not met their commitment.
I have followed up with 2 reminders to their 'we care' mail id no clarity recvd and they also closed the complaint ticket

The ivr is useless as you cannot spk to any human voice evrything is automated - no one to attend such queries.

Deb