Bajaj Finserv — multiple issues with home loan

I took an home loan from bajaj and was issued an insurance policy along with it without any confirmation or signing any document. After following up with them since last 4 months i was able to get the insurance finally cancelled but for that they cancelled my old home loan along with policy and reissued me a new home loan. The sanction letter provided for the new home loan had same amount as the previous one but actual amount disbursed is approx 22k more. Now i am trying to reach out to bajaj in order to understand how the emis that i have paid till date will be adjusted and why extra amount is disbursed but no one is giving proper response. I have already tried escalating the issue to grievance team multiple times but apart from calls to understand the issue nothing happened. The people am in contact with either do not respond to calls or emails and if they respond then they ask me to wait for some time and same has been happening since last couple of months and at the end of the month i have to pay emi without any proper resolution.

It has become frustrating to follow up when you do not get any response to your query. When asked with shivakumar regarding the adjustment of the emis i have paid till date i was asked to contact wecare to get response as according to him they have done their work by cancelling and reissuing the new loan but they can not answer for the emi adjustment and extra amount disbursed. I tried that as well but got no response from wecare.

Kindly help as it has been a really unprofessional experience till date where people who have issued me the loan are not taking the responsibility for resolving the issue and even after escalating the same to their managers it is of little help since they do not provide any update or email unless and until i run behind them.

People from bajaj handling the case.

Sumanth (Person who issued me loan) - [protected]
Kruthika (Area sales manager - home loans) -[protected]
Shivakumar (Kruthika's manager)- [protected]

Closed loans : h404hhl0189454 and h404hlt0203963
Active loans : h404hhl0248898 and h404hlt0257703

Let me know if any additional information or documents are required from my side to quickly resolve the issue. I can be reached at +[protected]