Bajaj Finserv — nach (ecs) mandate is not updated.

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.bajajfinserv.in

Sir, ashish this side. I have taken a consumer durable loan from bajaj finserv. My emi is deducting on time from my axis bank account but my query is regarding my emi card. Whenever i am trying to make a transaction tgrough my bajaj emi card, i am getting this error "dear customer, one time password cannot be generated due to requirement of a fresh nach (Ecs) mandate. Visit the nearest branch for submission of the nach mandate. Use alternate payment option to complete your purchase. Rgds, bajaj finserv". I have submitted all my documents while taking the loan and still facing this issue. I have talked with bajaj finserv customer care team as well regarding my issue, and one of the guy from their customer care team has suggested me that if i have an account in axis bank then i can do it online, and he asked me to do the transaction of rs 1. As per his suggestion i have done the same and after doing the transaction successfully i got this mandate id[protected] and my transaction id is[protected]. But the sad part is that still after going through all this process i am facing the same issue and still not able to use my bajaj finserv emi card and even their customer support team in not helping me in this. This is really something which you can't expect from a responsible company but bajaj finserv is doing this. Please take some action regarding this.