Bajaj Finserv — overcharging cheque bounce charge

Address:

Chennai, Tamil Nadu, 600116

I have availed a loan vide BFL (403PFR[protected] for Rs 1200000/- with processing charge of 25336/- and insurance of 24000/- on 27/06/17, by oversight my EMI of OCT 2018 was delayed this is because my two other account with BFL was closed on September. All other EMI till date have been repayed without any delay. Owing to prompt payment I had requested waiver, BFL Representative collected an amount of Rs 7536/- against EMI of Rs 6036/- vide cheque. and later BFL have collected an amount of Rs 1500/- vide my SBI bank on 19/10/18 As per the Loan Agreement the default payment penalty is only Rs1000/- Please find attached the Loan agreement for your reference. BFL now insist that they have changed cheque bounce charge to 3000/- without any information to me. BFL have also sent a mail dated 08/10/18 blocking my EMI card and now informing various action, of short closing the loan.i had told them they can do that by giving prorata amount on processing charges and Insurance charges collected by them.