Bajaj Finserv — payment issue (loan #405sceeb[protected]loan #405sceet731299) tejas mahadik

Address:

Goregaon East, Mumbai City, Maharashtra, 4000092

This is to inform you that i, tejas mahadik had taken a finance from your company regarding the purchase of two of my home products (Steel cupboard and a sofa) from om woods and furniture at 0% rate of interest on the 6th of march 2019.

• the entire finance costed us, 85.000/- at the initial stage, later due to inconsistency from om woods and furniture we cancelled the steel cupboard after which the principle amount was supposed to be changed to 22, 500/- which your department failed to do so. After the first emi which was suppose to be 10, 625/- but i was charged 30/- extra. That is, 10, 655/- (Reason being unknown)
• due to mandate issues, the payment that was suppose to be made on the 2nd april 2019, was further shifted to 2nd may 2019. As there was an inconvenience from your end, i had to make a manual payment of my first emi on the 4thmay 2019. The amount was paid to, pca : [protected]: bajaj finance
• after a delay of two months from your end and changing my loan agreement number without my information to (Loan #405sceet731299), the principle amount was revoked to 22, 800/- which was supposed to be 22, 500/- (3% extra reason unknown)
• after revoking the principle amount the first emi date then became 5th august 2019 making the emi 2850/-, whereas the emi should be 2, 812.5/-
Complaint:
• the 10, 655/- has not been refunded to my account and neither has it been adjusted to my loan amount, there has been no information from your side regarding the particular amount.
• your employees handling this case aman seth (Sales manager) and vikesh gupta seem to be completely incompetent regarding this issue.
• there has been an addition of 3% rate of interest of loan amount without my information.
• this case has been ongoing for almost 5 months with no resolution whatsoever.
I would be highly obliged if i could either be refunded my payment of 10, 655/- or assisted with an alternate resolution for the same.