[Resolved]  Bajaj Finserv — processed loan on my account without taking any loan

Address:	Pune, Maharashtra, 411014
Website:	www.bajajfinserv.in

On 27/09/2018 i was booking an international flight through make my trip website ticket costing 28, 156/- rupees with emi option of 9, 389/- rupees per month with bajaj finserv emi card unfortunately the booking transaction was failed at the end of booking time but amount was deducted from my bajaj finserv emi card and i didn't receive my flight ticket i contact the make my trip customer care executive they said that the transaction was failed we didn't receive the money don't worry contact bajaj finserv they will credit the amount back to your bajaj emi account and send the failed transaction details through mail but the bajaj finserv without any conformation from the merchant/dealer whether the payment was successful or not they processed loan on my bajaj emi account with (Loan ac. No:- 469ecf[protected] and saying that you have to pay the total money. I tried to call so many times to contact bajaj finserv customer care executive to explain my problem they didn't even respond to my call only ivr voice was responding, i sent so many mails to explain that payment had failed but they are not listening and they sent me a mail there is no cancelation on loan why should i pay the money without getting loan.
Sir, please solve my problem.
Thank you.