Bajaj Finserv — Refund of RS10,000/- being charged by Misrepresentation and cheating from your employee (without explaining the details of the product)

Address: Mumbai City, Maharashtra

Respected Board, I have elaborated My query in details and have sent repetitive emails to the below mentioned email ids it is being paid a deaf ear to and the kind of profile i hold it becomes to difficult to remove time from my daily work life an sit an write to theses people and have regular follow ups. A detail of the Case in email are appended here with for your perusal From: NIKHIL J. /FIN/HO HQC/MGR Sent: Thursday, May 14, 2015 11:10 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: 'Harmesh Suri'; 'Nishant Bhosale'; 'Jayesh Panchal'; 'Sanjay Vishwakarma'; 'ANIL GAYADIN'; 'msk.[protected]@yahoo.com' Subject: RE: LOAN APPROVED - NIKHIL JETHANI- NOT INFORMED/EXPLAINED THE CHARGE OF Rs 10000. Mr Rajput, I am yet to hear an explanation as to my email dated April 18 2015. I am really surprised to see the way you people here are dealing with grievances created by you and on top of it a courier is handed over to the building watchman of HDFC LIFE Policy no CP000053, Which has a Clause 12 is totally in Conflicts to what was told by you when I had confronted you on what is this charge of Rs10, 000/-(after I was charged) you had clearly said “that this charge is for a protection that incase there is a loan default the policy will pay it off and its is very beneficial as to tomorrow if something happens to me the is will pay off the loan” to which I remember telling you that it may be beneficial and securing yourself and I do not see this of any use and why wasn’t I Informed of this by you and why was Shweta also kept in the dark on this as I wouldn’t opt for Bajaj if the following was disclosed to me . Going further all details in the nomination schedule are incorrect . I HAVE ALREADY BEEN VERY CLEAR AND IT IS A EASTABLISHED FACT THAT I WAS CHARGED WITHOUT ANY EXPLAINATION AND THUS ANY KNOWLEDGE GOING FURTHER YOU DID NOT EVEN HAVE THE COURTESY INFROM ME AND WHEN CONFRONTED YOU DID NOT BOTHER TO APLOGISE AND GET THIS RECTIFIED . Here now I have been literally slapped with a policy pushed and sold on me without Informing me. After reporting the same there is no action taken to look in this. I have receive a policy that conflicts to the statements made by you when confronted and the trail email followed. The approach when of the employee I spoke was very casual and now I strongly feel no one of you is bothered or is too way over confident that what can a one person do and nothing will happen. I am really feeling very unsecure as to all the documents that you have taken my signatures on kindly send scan copies of all with you . This is a clear ridicule of the big brand name that you are associated with and taking an advantage of which you people are not bothered to attend to the mental agony caused by Bajaj Fin Serve. Thus it is a clear case of Cheating fraud and misrepresentation of facts for your personal gains and completion of Monthly targets. I am sure that going further you people will excel and go beyond all levels of causing misery to people who take loan thinking of the brand name. I want an immediate action take an Apology given along with the Wrongly charged money refunded to me (as there is nothing to investigate here It is a open and a shut case), failing which I will have to proceed to the Consumer Forum without prejudice to other options available to me and the same shall be at your cost and consequences, which you may please take a note of. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: NIKHIL J. /FIN/HO HQC/MGR Sent: Wednesday, April 29, 2015 11:56 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: 'Harmesh Suri'; 'Nishant Bhosale'; 'Jayesh Panchal'; 'Sanjay Vishwakarma'; 'ANIL GAYADIN'; 'msk.[protected]@yahoo.com' Subject: RE: LOAN APPROVED - NIKHIL JETHANI- NOT INFORMED/EXPLAINED THE CHARGE OF Rs 10000. Mr.Ratanlal This is with reference to our conversation on[protected] and assurance given by you to sort this in 24 hours, since the time has lapsed I want to just put things in black and white here . Firstly, I haven’t been informed a bit about this Rs.10, 000 being charged, you did not bother to explain this. I clearly remember you telling me that all I can get is a sanction of 5 lkh only and there was no mention of Rs.10, 000, see the bifurcation also loan amount states 5 lk only and that too if you See you email it is addressed to Mr shinde and not my name which clearly establishes that you just forwarded a quotation/sanction of some other person without even amending the loan amount and name. This act of yours came to light only when I saw the portal of bajaj showing loan of Rs.5, 10, 000/- . The processing fee on the portal shows Rs.0? This is a intentional act on your part and please do not take defence here stating that I was marked on the email and details were okayed as details were misrepresented to me . You were clearly aware that I had other means such as Kotak, Citi and private loan( Document can be produced to support this) and you were aware of the same but you insisted that I hold on as you have Rs.0 foreclosure feature and I trusted you and waited but you never mentioned of a charge of Rs.10, 000 at all, this is unethical on your part. I hereby affirm that had I been told about this Rs 10, 000 Charge I would not have taken loan from bajaj at all and this is an established fact which even Miss Shweta would agree. EVEN SHE WASN’T BRIEFED ABOUT THIS LOAN PROTECTOR CHARGE BY YOU. This is professional misconduct on your part. It is an established fact that you have already charged me Foreclosure in the name of Some Loan protector that too without highlighting it or bringing to my knowledge. Providing half/no information is misrepresentation and this case is a perfect example of it. If a lay man is given a copy of the Writ petition to be filed in the High court one who is a regular and pro in the field(Lawyer) would definitely have to explain him as to what the contents exactly mean in spite of the lay man knowing the case as the document involves certain complex legalese. In the same way you are bound by duty to inform me of the Charge . I have taken many unsecured loans and this is the first time I am coming across this and the same Appears to be a Rude Shock. By doing this you have just shattered my trust in dealing with Bajaj finance . Continuance of this type of act would tarnish the image and goodwill of the brand Bajaj. I want this problem fixed and do not want any charge(insurance) failing which shall be left with no option but to find a solution to my problem . Looking forward for a positive response from your management . Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official Vishal Rs 5, 10, 000 ????? APPROVAL WAS OF 5 LK only as confirmed by you. WHAT IS THE EXACT CLULATION of Charges as IT SHOWS Rs.0 processing fee on the portal and Advance Emi of rs.2432 ??? pls explain this . WHY WAS I NOT INFORMED OF THIS Kindly Explain the discrepancy in the amount do correct me if I am wrong . Pls see the screen shot below and check the trail . Just explain me what is this loan protector explain and how does this work. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: NIKHIL J. /FIN/HO HQC/MGR Sent: Saturday, April 18, 2015 10:03 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: RE: LOAN APPROVED - NIKHIL JETHANI Vishal Firstly correction in my Name and Secondly I have mentioned the nominee details below in the trail. I thank you for the efforts that you have put in and appreciate you prompt action hope funds get credited as discussed. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: vishalratanlal.[protected]@bassindia.com [mailto:vishalratanlal.[protected]@bassindia.com] Sent: Friday, April 17, 2015 6:36 PM To: NIKHIL J. /FIN/HO HQC/MGR Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: LOAN APPROVED - NIKHIL JETHANI Dear Mr.SHINDE, Congratulation!!! We are pleased to inform you that your loan application has been sanctioned below and please find the commercial for the same. For any query kindly feel free to call me on – Mob : [protected] Loan Amount 500000 Emi 12000/- ROI 14.50(On Reducing method Special approval from 19.99% to 14.50%) Processing Fee 1.80% (Special Approval from 4.99% to 1.80% plus service tax 12.36%) Tenor 60Months Loan Protector ( LI + HI) 10000(This amount will converted into Emi and added back to your loan amount) Stamp Duty Charges NIL Verification Charges NIL Credit Card FREE Bajaj Finserv Emi Card Free Loan Deductions : Processing Fees& Services Tax 12.36% 10315/- Financial Fitness Report (F.F.R.) NIL/- Broken Period Interest Per Day As applicable EMI Date : 02nd of every month.. The advantages and benefits offered by our products will be by far the best that is currently available in the industry. · 0% ( Zero) Foreclosure & Part payment {6 time in a calender year} after 1st EMI (Best in industry): Please Note : All other banks / Financial institutions have a lock in period of 6 to 12 months and applicable foreclosure charges. Flexi Loan ( If Booked under Flexi Loan – as per applicable rate) :(FLEXI MIN ROI IS 15.25%) - No Limit for making part payment.( you can do min part payment of Rs 100 to full loan amount) - First Part payment can be done after 72 hours of disbursement. - Part payment done is booked as dropline OD which can be withdrawn till the loan is active. - Part payment will reduce your EMI and can be done online only. Request you to kindly acknowledge the mail with nominee details for further process. NOMINEE NAME:- Pooja Nitinwar DATE OF BIRTH:- 25/12/1985 RELATIONSHIP:- Wife Sanction Condition: All Verification to be positive & TVR at permanent address. We have our dedicated customer service team who shall be your first point of contact for any request or grievance that you may have. We request you to avail this service facility so that you can avoid visiting our branches or trying to reach us though other modes. Our service email id is [protected]@bajajfinserv.in . In case you do not get a satisfactory resolution you can write to our Grievance Redressal team [protected]@bajajfinserv.in. If you feel your issue has not been addressed by above channels you can write to [protected]@bajajfinserv.in We are committed to resolve your query /grievance in 48 hours, else we assure you a call back. Thank you for choosing Bajaj Finserv Lending as your financial partner for your lending needs. We do believe that we offer superior product offerings that will best serve your need. Regards, Vishal DISCLAIMER: This message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Email System prohibits and may take steps to prevent their information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bassindia.com. Please ensure you have adequate virus protection before you open or detach any documents from this transmission. From: NIKHIL J. /FIN/HO HQC/MGR Sent: Saturday, April 18, 2015 10:03 AM To: 'vishalratanlal.[protected]@bassindia.com' Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: RE: LOAN APPROVED - NIKHIL JETHANI Vishal Firstly correction in my Name and Secondly I have mentioned the nominee details below in the trail. I thank you for the efforts that you have put in and appreciate you prompt action hope funds get credited as discussed. Nikhil Jethani (M.B.A - L.L.M) │Manager - Legal HO │Blue Dart Express Limited Blue Dart Center, Sahar Airport Road, Andheri (East) Mumbai 400 099, India. ' [protected]/ ' [protected] '+91 [protected] │ F +[protected]│* [protected]@bluedart.com| www.bluedart.com Follow us on www.facebook.com/bluedart.official From: vishalratanlal.[protected]@bassindia.com [mailto:vishalratanlal.[protected]@bassindia.com] Sent: Friday, April 17, 2015 6:36 PM To: NIKHIL J. /FIN/HO HQC/MGR Cc: Harmesh Suri; Nishant Bhosale; Jayesh Panchal; Sanjay Vishwakarma; ANIL GAYADIN Subject: LOAN APPROVED - NIKHIL JETHANI Dear Mr.SHINDE, Congratulation!!! We are pleased to inform you that your loan application has been sanctioned below and please find the commercial for the same. For any query kindly feel free to call me on – Mob : [protected] Loan Amount 500000 Emi 12000/- ROI 14.50(On Reducing method Special approval from 19.99% to 14.50%) Processing Fee 1.80% (Special Approval from 4.99% to 1.80% plus service tax 12.36%) Tenor 60Months Loan Protector ( LI + HI) 10000(This amount will converted into Emi and added back to your loan amount) Stamp Duty Charges NIL Verification Charges NIL Credit Card FREE Bajaj Finserv Emi Card Free Loan Deductions : Processing Fees& Services Tax 12.36% 10315/- Financial Fitness Report (F.F.R.) NIL/- Broken Period Interest Per Day As applicable EMI Date : 02nd of every month.. The advantages and benefits offered by our products will be by far the best that is currently available in the industry. · 0% ( Zero) Foreclosure & Part payment {6 time in a calender year} after 1st EMI (Best in industry): Please Note : All other banks / Financial institutions have a lock in period of 6 to 12 months and applicable foreclosure charges. Flexi Loan ( If Booked under Flexi Loan – as per applicable rate) :(FLEXI MIN ROI IS 15.25%) - No Limit for making part payment.( you can do min part payment of Rs 100 to full loan amount) - First Part payment can be done after 72 hours of disbursement. - Part payment done is booked as dropline OD which can be withdrawn till the loan is active. - Part payment will reduce your EMI and can be done online only. Request you to kindly acknowledge the mail with nominee details for further process. NOMINEE NAME:- Pooja Nitinwar DATE OF BIRTH:- 25/12/1985 RELATIONSHIP:- Wife Sanction Condition: All Verification to be positive & TVR at permanent address. We have our dedicated customer service team who shall be your first point of contact for any request or grievance that you may have. We request you to avail this service facility so that you can avoid visiting our branches or trying to reach us though other modes. Our service email id is [protected]@bajajfinserv.in . In case you do not get a satisfactory resolution you can write to our Grievance Redressal team [protected]@bajajfinserv.in. If you feel your issue has not been addressed by above channels you can write to [protected]@bajajfinserv.in We are committed to resolve your query /grievance in 48 hours, else we assure you a call back. Thank you for choosing Bajaj Finserv Lending as your financial partner for your lending needs. We do believe that we offer superior product offerings that will best serve your need. Regards, Vishal DISCLAIMER: This message, including any attachments may contain proprietary, confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please notify the sender immediately and destroy all copies of the original message and attachments, if any. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Email System prohibits and may take steps to prevent their information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [protected]@bassindia.com. Please ensure you have adequate virus protection before you open or detach any documents from this transmission.