Bajaj Finserv — Refundable Deposit

Address:Surat, Gujarat, 395007

Respected Jewry.

I have bought one Samsing J7 Mobile from Infiniti Retail Ltd ( CROMA ). and i have made loan on this phone from Bajaj Fiserv. that time My Down payment were 5001 rs. and 999 rs. refundable deposit.and bajaj finserv executive clearly told that it's 999 rs is refundable.and u will get it when your loan emi will be finish.my loan is closed.and i went to bajaj finserv office. there i met to mr pratik and he said my it was not refundable deposite. it was a file charge.so u will not get it back, further i have try to convince them and tried to contact with branch manager.(2 times) he is not eaven ready to pickup the phone. Branch Manager Name :- Mr.Vishal.

So Kindly Request You Pls Help Me in it.
i have mentioned my details below.

Dhaval Tamakuwala
[protected]

Loan No :- 428CDD16879929.
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Bajaj Finserv customer support has been notified about the posted complaint.
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Hi Mr. Dhaval, we regret the inconvenience caused to you. We wish to inform you that we have already noted your details and shall forward it to our customer care team. Someone from the team will get back to you shortly. You can also write to us at [protected]@bajajfinserv.in

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