[Resolved]  Bajaj Finserv — Unethical behaviour and poor online payment support

Address:	Pune, Maharashtra, 411035
Website:	www.bajajfinserv.in

My consumer durable loan is running with the company. I wanted to foreclose my account on 01/05/17 since my Emi due date was 02/05/17. I was not in the Bhopal since I was in Indore so I was trying to pay online through my account in online customer portal of Bajaj Finserve. I Generated the foreclosure letter and through the link provided after that I clicked on the pay option, but no window was opening after clicking the pay option. After that I tried many times to call customer care but that day no customer support was provided. On 02/05/17 my Emi was put to my account through ECS but I suffered the bounce charge since I had not sufficient fund in my account.I had sufficient fund in another account to close the loan but due to poor payment gateway of Bajaj Finserv I am unable to foreclose my account. As on that 30/05/17 I was asking Bajaj Finserv to provide a proper link to foreclose my account but they are unable to provide proper online payment option. Till date the payment gateway for online payment is not opening after clicking the pay option. But bajaj finserv instead of accepting the fault they are adding bounce charge in my account and till 30/05/17 I can't pay through online link of bajaj finserv.
My Loan Account no. is 4300CD30607082.

The contact details of Bajaj is below:-
Bajaj Finance Limited Regd. Office: Mumbai–Pune Road, Akurdi, Pune–411035, Maharashtra, India
Corporate Office : 4th Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014