Bajaj Finserv — Unethical behaviour of Collection Executives

Address:	Muthiah Complex, First Floor, Mettur Road, Above Yes Bank, Erode, Tamil Nadu 638001
Website:	customer-login.bajajfinserv.in/Customer

I have taken a personal loan of 2Lakh (Loan No: LAN - 429PPLFX190392) from Bajaj Finserv on March 2020. And due to unexpected lockdown, my plan for my business was stuck. And my investment is a loss.

I missed my 1st due itself for April 2, 2020 and upcoming dues upto August 2020. And I availed moratorium for these months, but the option to avail for the moratorium is opened on Bajaj Finserv Portal only after April 2, 2020, which is my due date in the first stage moratorium (it was up to “June 2020”). On the second stage of moratorium from “May 2020” to “August 2020”, but the option shows on Bajaj Portal was “Jul 2020” and “Aug 2020” only. They applied penalty fees for 2 months and I don’t know what are the months from April 2020 to August 2020.

On September 2, 2020 the due amount was passed from my bank a/c of Rs.6, 903/-. And the next month October 2, 2020 I have maintained enough balance above Rs.7000/- on my bank a/c but the due amount passing was failed on 3rd October. And on the next day I had an emergency and I spent the due amount for that. Next few days, I have received call from local collection executive (mob: 9655xx8x87) and he informed me that my due is pending and need to pay Rs.6903/- and i tell him i have maintained enough balance but it was not passed through a/c. He asked me which date you deposit amount in a/c and I told him on 2nd October morning after 9 AM my a/c was credited. But he told me, he can claim that penalty amount only I should have enough balance before 12 AM, 2nd October 2020. And I was convinced and I tell him a date (may be 17th October 2020 i guess) and on that day I will pay. But on that day I haven’t pay the amount, next day the collection executive came to my home with another person (maybe supervisor I guess) (mob: 979x2759x2) and I was at workplace. I told him I will come to Bajaj office at Erode.

I intended to visit them and want to clarify the due amount because in one previous days i received a sms in the name of Bajaj Finserv stating that my due amount was Rs.8059. Also I want to explain my situation and my ability to pay the amount on end of that week.

When I reached Bajaj Office, I called the executive (mob: 9655xx8x87) and he informed me to meet manager. Then I met with Personal loan manager Mr.Bharathi and I asked about due amount which I received a sms stating Rs.8059 for the month October 2, 2020 in the name of Bajai Finserv. He was also puzzled and checked my account from his side and informed, “yes, Rs.8059 is your due amount”. And I asked “why I am still seeing Rs.6903 as due amount on bajaj customer portal, and he said that it was the first emi amount showing on front and the actual due amount is Rs.8059/-. But before i asked for it to clarify, they demand me to pay Rs.6903/- only. At that time only, they said my due was Rs.8059 and I got clarification. And immediately they Mr.Bharathi & the other person (979x2759x2) demand the due amount of Rs.8059 to pay on that day itself. But i haven’t enough amount to pay. So I asked some more days to pay the amount and exactly on Saturday 24th Oct 2020. But their tone of language and behaviour is not as I expected. They compel me to arrange the amount immediately. They used to attack me personally in words. This type of approach I haven’t faced before and I was nervous. But they again and again point it out loudly that “you only said that you pay it on date and we need it today. We have no option, you should pay!. If you cannot pay it, then why u borrow the loan.” And I don’t know what to say; And again I gain strength and I said I can only pay on this weekend Saturday 24th October and I tend to come out of office. But the person (mob: 979x2759x2) called to collection executive (mob: 9655xx8x87) and give the phone to me to speak with him. I explained what will be able myself and he also point out the failure of my promising timelines during his followup. And during this conversation the other person (mob: 979x2759x2) took his phone back from me and cut it off. And I intend to come out and he is walking along with the way to me and talking again and again that I should pay it today itself. And I replying him I can pay only on Saturday and I come out. As I said, on 24th October the collection executive (mob: 9655xx8x87) called me and he collected the due amount with another person (mob:979x2759x2). And the receipt no is M53460318.

Also, I missed on the next month, November 2, 2020 and this time I can arrange the amount as on mentioned date 21st November 2020 and the receipt no is M55027847.

And this month December 2, 2020 also missed. And the collection executive (mob: 9655xx8x87) called me around 13-15th of December and I mentioned him I will pay the due amount on 25th or 26th December, 2020. Collection executive called me on 25th December 2020 and I informed him if I get the payment I will call him. Again I wait on 26th for my payment from client, but it is postponed. And my expected payment from my clients is not getting on time and it is set to 1st week of Januaray 2020. On 26th December 2020, the collection executive called me on the morning around 10-11 AM and I was not able to attend his call at that time, and again i tried to call him after some time but his number was not reachable up to evening. On Sunday 26th Dec 2020, morning about 10 AM i saw missed call from collection executive (mob: 9655xx8x87) and after few mins I called him and asked if I can able to avail the loan restructure, but he was already in my home with the other person (mob:979x2759x2) and said the time has crossed for restructuring. Then the other person takes the phone, shouted to me on the phone from my house. He shouted in rude manner, “Where are you? Come out of your house! ” and I said “I am out of my home, Now i am at Erode Town; I will come at evening only.” But, again and again he intentionally shouted with abusing words. (Neeyellam enna mayirukku loan vaangura?) And in the same manner he shouted to my parents. My mother called to me and said “I told them you are not in home and they are asking you come out house again and again, please come to home now.” And also one of them talked again from my mothers phone asking me again, “Where are you right now?” and I said, “I have come to Town, now I am in Erode only. I will come to home after evening only after finishing my work and I will come to Bajaj Office tomorrow morning after 10AM.” But, still they asked my parents to pay the due amount of Rs.8060/-. They are aged people, (My father is 70 and my mother is 65) and he asked them to pay the due amount.

And, my father was innocent and out of fear, he said the he will give the amount from his bank deposit tomorrow (on Monday 28th December 2020) by withdrawing it. That was a fixed deposit, a long time renewal from year to year by my parents as a Joint Account. And the total amount of that deposit itself around Rs.30, 000/- only. And, I felt very sad and very much depressed.

I have raised a ticket (on 25th december 2020) to Bajaj Finserv, asking for restructuring but they replied on 26th December 10:16PM to my email that I am not eligible for loan restructuring as per internal credit parameters.

At the age of 35, because o[censored]nstable income, I couldn’t pay the due on time. I accept my inability, but I don’t want to hurt my parents, I don’t want to be a burden any more. I have to take care for them, but still they are suffered because of me.

I am typing this on this early morning (28th December 2020) at 5 AM and I couldn’t concentrate on my work.