[Resolved]  Bajaj Finserv — Wrong collection of Insurance and ZERO Customer Service

Address:

Thane, Maharashtra

I have taken a loan for buying Sofa from Bajaj finance and given ECS. From the first month, they started deducting Rs 220/- more for Insurance which was never discussed nor disclosed. a) I have raised a complaint #9006935 dated 29th Aug 2013 for the same in their online immediately. No response to the request. b) I have raised another complaint # 9172619 dated 30th Mar 2014. No response. c) I have put a hold on the ECS Clearance on the last installment on May The Bajaj team started calling me for the pending payment and they have taken a letter to cancel the Insurance amount and to Adjust the EMI. On[protected]: The Andheri Branch suggested to cancel the Insurance --> on[protected]: Suvarna Dhukate --> FOR VAP cancellation empowered given to branches. Still nothing has happened. The customer service team was telling that I am responsible for getting the insurance closed. If they don't respond to the service request, it is not their responsibility. As I am getting so many calls disturbing my office work, I have to agree to pay the last installment including the insurance last emi. Could you please help me on how legally this can be taken up with them to get corrected their procedure.