[Resolved]  Bajaj — geezer

Dear sir,
I have purchased a water heater on 01/11/2012 (Invoice attached) amounting rs 6, 500/- on 23/01/2017 i registered a complain vide number kol[protected]-1 because of water leakage from geazer. The service man came and said that the geazer is within warranty period and it will be replaced free of cost from the company. He took away the xerox of invoice 1, warranty card. On 30/01/2017 the service man came to our premises and handed over the tag (Attached as tag). We asked the service man from where we will get the replacement. He informed us that we have to contact the shop from where we purchased the same. We contacted the phone number written in invoice-1 [protected], [protected] but no one received the phone. Again we contacted the service man who delivered the tag on phone number [protected] but again he replied that he has nothing to do. Again on 03/02/2017 j registered a complain vide number kol[protected]-1. From there i got the phone number [protected]. After contacting above phone number he informed me to watsapp all the invoice, warranty card which i did. On 06/02/2017 after several contact above person informed that he is in bombay for meeting so i may contact phone number [protected]. Which i did immediately on 06/02/2017 again 0n 14/02/2017 he informed to wattsapp all the invoice, warranty card & tag which i did immediately. On 20/02/2017 he informed that my product is out off market so i have to pay amount to get replacement and he send the chart attached in en closer. As there is no hope to get free replacement as i have understood from 30/01/2017 and as the tag is valid for only 30 days from approval i maintained i will pay 1, 677/- to get the geazer. Then after prolong delay and after regular conversation on 25/02/2017 he informed that the product has arrive midnapur and i have to collect the same after paying rs1, 677/-. I immediately collected the geazer after paying rs 1, 677/-.
My complain is
1. If it is under warranty then why i have to pay rs 1, 677/-
2 if the model is out off stock then the problem should be maintained in the tag.
3.in the tag the place from where the replacement is to be done is not maintained.
4.in the new invoice the cost is written rs 5, 441/-. But my old geazer of 15 lt was of rs6, 500/ then why i have to pay rs 1, 677/-
5. What will be my present status of warranty. Will it will lapse after 5 yrs from 01/11/2012. This is not specified.
Please refund my rs 1, 677/- with interest and the cost which i have incurred for so much phone call and used in internet.
Please redress my grievance at the earliest so that reputation of your company remain good.
Thanking you,
Yours faithfully

Akash pathak
[protected]

Grievance for getting replacement for product under warranty period