Banaras Style — poor quality product and no refund

My sister has purchased saree from their facebook ad. Worth rs 1300.

She received very poor quality product. And when she asked for refund, they responded "we are extremely sorry that you didn't like the product and we could not meet your expectations. We will accept the return of the product and the amount will be transferred to your banrasstyle wallet which you can use in the next purchase. We request you to send your product by self-courier at
Address - banrasstyle.com - 112, kuberji textile park - 2, near belgium square, delhi gate, surat. Pincode - 395002. And mention your order number also."

Which is totally unfair.

Consumer court has to take strict action against such fake website

Banaras style email id is cs. [protected]@gmail.com
Phone number is: +91 [protected]