Bandhan Bank — for insurance claim

Address:

Meerut, Uttar Pradesh, 250001

My mother & father taken loan from bandhan bank of 70k with loan id.[protected] which is also insured, loan taken in 2017, installment is taken weekly on every friday. We are giving all the installments in time but unfortunately my father passed on 26th june 2018 and due to sudden tragedy happens in our family we are facing many financial problems after that. According to insurance terms we are not suppose to & also not able to give further installment and their executive also tells us that you will get full 70k amount back due to insurance as my father is the only main earning member in family. But after several visits, phone calls not getting any satisfactory response from bank nor any amount given to us till now. Everytime they are telling please wait for some time... We submitted all the required documents too.. Please do something.