[Resolved]  Bandhan Bank — money not reimburse

Address:

712148

Hello,
I am devjyoti sarkar i had make a payment of rs. 527.00 on 16th january, 2018 to vodafone for postpaid bill payment through freecharge. The payment was failed but money is deducted from my account. As i have wrote to freecharge and also got response from their end that the money will be refunded to my bank account within 5 days. Here is the reponse given below from freecharge,

Freecharge (Replied)
Jan 23, 2018 06:04 pm

Dear devjyoti,

Thank you for contacting us!

We understand that you are worried about the deduction of rs.527.0 from your account for a recharge that you had initiated.

As per the records, your payment for the order (Fcma[protected]) has not been processed (I. E. Payment failed) on our payment gateway.
In case the payment is successful within the next few hours, you will receive a confirmation email.

For any instance of a failed transaction, the amount debited from your account will be auto refunded to your bank within 5-7 business days by your respective bank. Excluding saturday & sunday.

Request you to contact your bank customer support to know further about the status of the transaction and quote these numbers.

Pg id: ccafa2sxq894
Pg name:cca

Do write to us for any further queries.

Happy freecharging,
Customer success team

Do reach out to us in case you have any further queries.in case, we don't hear from you within 24 hours your ticket no 2081812 shall stand closed at our end.

P. S: freecharge will never contact you asking for your card number/expiry date/cvv/otp/account password. Do not share these details with anyone over phone/e-mail/ social media as this could lead to misuse.

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Till now i don't get the refund amount get to my account and also wrote to bandhan bank about the concern. I have got the following response from bandhan bank,

Dear sir,

We acknowledge receipt of your email.

In reference to your email, please note that we have taken up the matter with the concerned team and shall revert back to you within reasonable time.

Bandhan bank assures the best of services at all times!!!

Regards,
Uma singh
Banking operations & customer service
Bandhan bank

— original message —

From : devjyoti sarkar ([protected]@gmail.com);
Date : 1/23/2018 11:40:02 pm
To: [protected]@bandhanbank.com ([protected]@bandhanbank.com);
Subject :money not refunded to account

Hello,
This is to inform you that i am an account holder of your bank with the account no. [protected] in mogra branch. I had done a postpaid bill payment through freecharge gateway of rs. 527.00 on 16th, january, 2018. The amount is deducted from my account but recharge is failed. I had write to freecharge customer care and as per their reply the money should be refund in my account within 5 business days. But still i did not get the refund amount and i would like to know the status of the transaction. Here is the details that freecharge has asked to mention to my bank,

Pg id: ccafa2sxq894
Pg name:cca

If you kindly look into the matter and give me a positive feedback and further steps that if i need to do anything to get back the amount then i will be highly obliged to you.


With regards,
Devjyoti sarkar
Phone - +91-[protected]
Email - [protected]@gmail.com
Skype id - devjyoti3110

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http://www.talisma.com

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Therefore i request you to proceed my urge request as soon as possible because i am extremely needful. If i get that fund i will be highly obliged to you.

Thanking you,
Yours faithfully,
Devjyoti sarkar
Mob no. - [protected]