| Address: | VILLAGE RAGHUNTHCHAK SASTITOLA |
Sub: Reply against complaint No. N-[protected] dated 14.2.2023
Reverend Sir,
Kindly refer to the above complaint number and I have gone through the contents of the above-mentioned letter. Here I was astonished to see that the Bandhan Bank authority bypassed the following points and tried to save their staff.
1. On 02.02.2023 when I got in touch with Bandhan Bank Authority, someone withdrew my money from my savings bank account bearing No. [protected] and after a few minutes they said that my account was hacked by someone and immediately withdrew the balance amount. Then & there I rushed and withdrew an amount of Rs.3000/- from ATM and also informed me over phone that money has been withdrawn and deposited the same at the HDFC Bank account in the name of Amin Jasmin Sekh bearing his account number [protected]. The details were sent to me in a WhatsApp message (Copy enclosed) on that day instead of taking necessary step to freeze his Bank Account. If such be negligence in a reputed Bank Staff, how can we keep money in Bandhan Bank, if there is no safety and security due to it. So, Bank cannot deny their responsibility when they know the name, account number and his mobile number etc.etc. If they timely take steps then I can save my rest amount. Here I would like to mention that "RBI says if someone lodged a complaint at Police Station within three days there is no loss". My complaint was lodged on that day i.e. on 02.02.2023 vide GDE No. 74 dated 02.02.2023 at Ballavpur Out Post Police Station under Raniganj Police Station, Dist Paschim Bardhaman, West Bengal.
It will be highly appreciated if you kindly review my case sympathetically and do the needful so that I may get refund money and save my family in these hard days of existence at an early date.
Regards,
Yours faithfully,
Gopal Chandra Khan
S/o Monoranjan Khan
Village-Raghunathchak Sastitola,
P.O. Ballavpur-713323
Dist. Paschim Bardhaman (W.B)
Mobile No. [protected] Was this information helpful? | 
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