Bangalore Electricity Supply Company Limited [BESCOM] Complaints & Reviews

Hello,
I live in no. 975 building hsr layout sector 2. I would like to complaint about the disconnection of electricity before the due date which is 26/03/2018.
I was not in bangalore for few days and reached today only in the morning, after reaching i find out that there is no electricity at my room, first i thought it's a power outage but no, people on the first or second floor had the electricity which i realised too late.
I would like bescom to reconnect the electricity because i have paid my bill through paytm this morning.

Revenue register no. 8seh16163
Account id. [protected]

Sir i live in amritsar 22 no.fatak inderpuri near guru dwara shri guru teg bahadur . Opp khalsa collage .sir gurudware wali gali me roj kundi lagti hai raat me last wala ghar k log lagate hai plz sir . Do something against this theft . Plz mere id gupt rakhi jaye.roj raat ko kundi lagate hai . Aur wires me spark bhi hota hai . Aur kundi kafi neeche hoti hai kisi ka bhi hath lag sakta hai jaan ja sakti hai.

My name what appear in bescom bill needs minor correction. My correct name (As submitted in all the doc submitted for name change) is pankaj kumar sinha which is wrongly posted in the records as pankaj kumar singh. Please call me on mobile [protected] or email [protected]@rediffmail.com if any clarification or requirement of docs submission. My bescom connection details are as below:-
Rr no: 8mseh62290
Account id :[protected]
Mtr reading code: 14001744

This complaint is with regards to the bescom process. I paid my bills on time and even before time always. These guys cut the electricity of my house since monday and since last 5 days i am without electricity. I went to the bescom office in btm and they asked me to pay the current month bill which is due on 26th feb 2018. They asked me to go back as they would come back and fix it. Again when i call these guys they are asking me to go there. Firstly ask them to speak politely to customers and secondly keep someone really professional to attend calls and understand people. And i donot understand why they have a 24*7 helpline when they generate docker id but no proper system or manpower to process that. Finally i called the 1912 helpline and someone says within 45 minutes we are going to resolve the issue. I decided not to call these guys again. This is indeed a harrasment.

Bescom bill paid still the connection is being disconnected continuously.
Customer id: [protected]

Address: af 12 oasis breeze bangalore

This has been happening for the past 3-4 months and since i have a small kid @home, we are put in a problematic and unsafe scenario every month.

Please take action against this.

Worst congress government.. There is huge power cut in my are not able to study. Power cut in not only in one specific time, it occurs randomly whenever is possible.. Being a metropoliton city i cannot expect frequent power cut atleast. Please guys decide whom you want to elect next time..
It's so frustrating when you want to study or do some work you will find there is no power.. Really pathetic situation.

Bescom's temporary meter reader from kudlu gate, bommanahalli, bangalore - 68 office had removed the fuse for 40+ flats in vandana earls court in the month of jan 20017 and on 01st feb 2018.

1. And at times he disconnected few flats which had no arrears or any disputes with bescom.

2. For any dues of non payment of asd (Advance security deposit), the bescom is not including it in the main bill nor printing it legitimately that the consumer can read it. So we tend to look at the main due and pay it on time which never showed any arrears.

3. For those who make the payment thru auto biller, bescom doesnt produce the asd bill and we miss to pay it as the online account shows the due as 0.

The bescom is either not improving their system of communicating the dues with clear messages (Sms or email or include the asd dues part of main bill under different head like service charges).

Also there is no due date mentioned in the monthly bill about asd non payment.

So under what policy, section & clause are they exercising their power to cut the supply?
Their staffs dont even show the list of flats to be disconnected while entering the premises and always argue with the security when they are asked to sign in the visitors register.

Bescom must also co-operate with the security policies of the apartment's and instruct their staffs to be professionals instead of misbehaving.

Hope the bescom officials will get this message and take some action.

Thank you

My complete flat address is not reflecting on the monthly electricity bill.
All it says is my Wife's name, My name and our flat number.
Shows as below:
GEETA KUMARI
SUDHIR KUMAR AHLAWAT
003

while it should show as:
GEETA KUMARI
SUDHIR KUMAR AHLAWAT
CELEBRITY SQUARE, #B003, SARJAPURA ATTIBELE ROAD
BIDARAGUPPE, BENGALURU - 562107

Logging here as they do not have a option to update Address via online portal (https://portal.nsoft.in/(S(cutc0nrgywk5tx5ltai5em5l))/HomeCustomer.aspx). Only name change request option is there and that too does not work properly as it does not allow to type full name, not accepting space between first last name.

Hi,

I have a bill issue for account id [protected]. For november bill, i was charged for 3 months reading in 1 month and the bill had come to rs 4600. After raising this complaint, i had received a call stating that my bill has been reduced from 4600 to 2700 and will reflect in december bill. I have got the december bill and it does not include any adjustment as was mentioned earlier.

Can we please look into this urgently?

Regards,
Aashish

My customer id number is [protected] under the name kanamma...
Every month i pay my electricity bill through online service providers. I have also paid my bills for the last month nov, 2017 on the 3rd of december, 2017. I checked in the bescom website bill payment portal which shows that there is no pending bills. Still the electrician is coming and disconnecting my lines. This is not the first time and has happened many times before. Please take necessary steps so that it does not happen again and again...

3 complaints lodged on 1912 since 11th dec requesting reconnection of line.

Got 10 calls per day from bescom office only to ask "has the issue been resolved" to which the obvious answer was "no, please guide and help".

Technicians and subdivision ae's number was given by bescom office to contact them and seek help. Extremely rude behaviour by both of them. Technician refuses to come and fix the issue.

Wrote mails to [protected]@gmail.com only to receive automated reply.

No electricity at house premise for the past 8 days even after complaining thrice. Who is answerable?

My consumer number is [protected]. I have received a bill of 8170 rupees for the period 01/nov/17 to 01/dec/17.in the last two months i have received bills less than 200 rupees.

Looks like three months bill has been sent together which has resulted in a huge amount of 8170/- rupees. This has been due to the fact that higher slab rates have been applied.

Request to normalize the bill for last 3 months and send me revised bill.

I have paid the power supply bill due for the november month as per the following details.

1. Account id: [protected] transaction id: axis[protected], paid rs. 1755.9
2. Account id: [protected], transaction id: axis[protected], amount paid rs. 1755.9

Please refund the second payment on account id: [[protected]], transaction id: axis[protected], amount paid rs. 1755.9 to my a/c ([protected]) axis bank and keep me informed.

Phn no [protected]

Hello,
My bescom account number is [protected], i got incorrect bill for november -17 and the amount for one month (Billing date 01/10/17 to 01/11/17) is inr 3070. This is my second bill for my new house and i got the entire units in this bill which was consumed from october. For the month on 01/9/17 to 01/10/17 i was charged only for 2 units.
I should have been charged the consumed units only for the month which i consumed the units because of this problem my slab rates are high for the novemeber. Since it was last minute i have to pay the bill so that i dont default. Now i want that bills to be looked again and provide me the refund after adjusting the correct due for billing date 01/10/17 to 01/11/17.

Dear sirs, my electricity bill is coming double or triple every alternate months. Our bill never used to come over 900 rupees before may 2017. My meter details are below.
Account id [protected]
Account type domestic - lt2a
Alert information not available
Bill cycle 1l06
Correspondence address flat no c 802 gopalan grandeur, hoody circle m d pura, b lore[protected]. Kar, ind
Identity proof not available
Sub division e4 mahadevpura
Existing load 5.000000 kw
Existing tariff code 1lt2a1-n
Existing tariff name monthly lt2a1 tariff schedule for normal customers

I am completely aware that the consumption charges are increased from april 2017 onward..
First 30 units from rs 3/- to 3.25/- per unit
Next 70 units from rs 4.4/- to 4.7/- per unit
Above that from rs 5.9/- to 6.25/- per unit

The consumption and bill history from your website is pasted below for your reference.
December 106 units - bill 1586/-
November 123 units - bill 854/-
October 164 units - bill 2043/-
September 128 units - bill 898/-
August 177 units - bill 1229/-
July 112 units - bill 655/-

As you can see the
October bill units are less than august bill units. But still got a higher bill value in october.
December bill units are less than july bill units but still got a higher value bill in december

Please explain... Below is the consumption history from your website consumer portal - bescom

Dissapointed with the bills i am getting every alternated day double bill account id [protected]

None of the bescom help line facility works [protected] on whatsapp just keeps repeating to call 1912 or write email to [protected]@bescom.co.in or [protected]@gmail.com

1912 - always engaged, i waited even 30 minutes but cant get through the line.. They keep repeating send sms to 58888

58888 - i sent the message with my account id and details.. Got the reply invalid request menu dial 58888511 for examresults. Rs10/min. Cri for cricket score. News for news. Jokes for jokes etc..

[protected]@bescom.co.in or [protected]@gmail.com no replies yet.. Waiting.. Its 1 day since i posted complaint.

What is the next step???

Look to get this rectified.

Cheers and thanks
Bhavana
+91 [protected]

We had to pay rs 388 last month's current bill, we pay online every month. This month we forgot to pay unfortunately so without even informing or warning they have taken away the fuse along with them. Just for one month bill not paid? I am at home and without even informing they have taken away fuse, they could have atleast approached to my house before taking it. Whole day we are at home without power. I realised later and paid online, if they would have approached me morning before taking it with them, i would have paid at that moment only. It's been 8hours without power, we had also contacted customer care today morning, but still no response no fuse till now? Is this the way we are treated? Without even any warnings or notification people just take off fuse along with them just for a month bill? That too 388rs? You think we do it wantedly? When we live in this place bangalore and would it be difficult for us to pay just 388? Thing is we forgot to pay so whole day no fuse? Is it fair? Am at home with health issues and no power from 8 hours! Please help us out

I am staying in mahadevapura, shiva ganga layout (Besides more mega store. Almost every day, power goes off here for 2-3 hour. People are vacating this area due to lack of reliable power supply. We are struggling every day for water and other house hold activities without power. Could some one take action???. Where i can contac bescom for direct communication.

Everyware will have power cut that's natural but in mahadevapura maheswaramma nagar there won't be any timings. Power won't be there for hours and even night time. Continuous power cut in a day they will give for 10 mins power cut will be 50mins it will be happen multiple times in a day. Its ridiculous thing. Its really shame on electricity department.

Since nov 18, 2017 we are not able to run our borewell motor as the voltage is only 350v and due to this a couple of houses are also facing the issue. When complained about this, they told they will look into it resolve asap. But the responsible person sampangi is least bothered and is not even responding to our calls. Is there any one to whom this issue can be escalated as the problem seems to very serious.

Hello sir,

My name was updated as nagaravikiran mariserla. There is a small correction required as below "naga ravikiran mariserla".
Also my apartment name was mentioned as 'pavani isnta apts'.

Can you please update my name and address as below
Naga ravikiran mariserla
B-103, pavani ishta apts, green garden layout, munnekolala, bangalore-560037

Regards, naga ravikiran m