Bangalore Electricity Supply Company Limited [BESCOM] Complaints & Reviews

Its with frustration that i have to hunt for a complaint site to post this message.
I have an aged grandma at home with critical health conditions.
-no electricity from 11am in the morning
-raised a complaint at 10:00pm
-reminded the (1912) team at 10:30pm
-even called up the engineer they said line issues getting it repaired.
-again called up at 12:30am no update
-at 2:30 my last resort of inverter drains out i call up 1912 asking to give the responsible engineers number also seeing that i have electricity in other houses leaving out mine.
-engineer named srinivas acts very rudely no respect of woman or respect for conversation he is unable to understand my helpless situation even by me telling my grandma medical condition. Giving a justification that he can check by 5 in the morning.
-i call back to 1912 for an higher escalation against srinivas still in vain and no response from the bescom team yet.

I need a response for this:
1) as per rules there would not be rather should not be power cut for more that 12 hours
2) when i have raised a complaint why is the issue closed without contacting or confirming if there is electricity at my place which used to be followed
3) will bescom take responsibility for my grandmother's health.
4) i need the highest management contact to have this complaint taken and i would also want to write a complaint against srinivas.
5) i am not sure when will the electricity come.

The power was disconnected without notice and after the payment of the asd specified by the bescom it has been almost 12 hours since we dont have the power in out house. We have called multiple times but nobody has come to fix the power cut.
Please find the details:
Account id:[protected]
Name: onkar nath dixit
Cash amount paid:2170 rs.
Cash receipt number:[protected]

Respected bescom officials,

There is a minor correction required to be made in my electricity bill. My name should be "sreeja sasindren", but by mistake it has been mentioned as "nt sreeja".

Current name: n. T. Sreeja
Correct name: sreeja sasindren

Address: #128, 3rd a cross, shirdi sai nagar, munnekolal

Sub. Dvn.: 140016
Rr numbers: 7skeh63459, 7skeh63460, 7skeh63461, 7skeh63462, 7skeh63463, 7skeh63464
Account ids: [protected], [protected], [protected], [protected], [protected], [protected]
Mtr. Rdr. Code: 14001668

In case of further clarification, please contact me at [protected]@gmail.com or [protected].

Hi,

My account number is: [protected]. I paid the electricity bill through bescom online portal. On 14-jun-2017 11:39:16 i made a payment of rs. 916 through my net banking.

The amount has been deducted from my account and i got the failure status from bescom portal as below details.

Sorry!
Your payment has been received with a failure status. Reason - pbe10002- do not honour.

Please quote your transaction reference number for any queries relating to this request.

Transaction declined

Transaction status: failure
Transaction id: jhmp[protected]
Transaction date and time:[protected]:39:16
Transaction reference number: 12878916
Account id: [protected]
Email address: [protected]@gmail.com
Transaction amount: rs 916
Payment mode: credit/debit cards

Please do the necessary action on this and refund my amount to the respective account.

I have paid the power supply bill due for the may month on 05/07/2017 as per the following details.
1. Account id:[protected], transaction id:[protected] Amount paid Rs. 2300
2. Account id: [protected], transaction id: 1291394, Amount paid Rs. 2300

Please refund the first payment on account id:[protected] transaction id:[protected] amount paid rs. 2300 to my Sbi a/c [protected] and keep me informed.

My rr number is 7msmeh22058. The bescom bill for may usage as per reading taken on 4-6-17 is 5477 kwhrs with the last reading bill cycle as 5280 kwhrs and hence the bill is raised for 197 units coming up to rs 1297/-.
I notice that the reading taken by the meter reader on 4-6-17 is wrong and he has adhoc entered the reading. I note the reading in the meter on 8-6-17 at 10-30 am is only 5391 kwhrs only and hence the correct bill to be raised has to be less than 111 kwhrs which may cost less.
Please arrange to visit the installation by the meter reader immediately for raising a correct bill so as to enable me to pay my correct tariff. I am not paying the wrong bill as the extra units come in the higher slab leading to loss for me. Please take immediate corrective action. L

I had paid my electricity bill for account:
[protected] on 15th may from icici bank.
Money was debited but payment has not happened. So i paid again from bescom app.
But my money was not refunded to my icici account.

Below is the payment information:

Transaction amount : 543.00

Transaction date : may 15, 2017

Payment id : [protected]
Consumer code : bescomob_[protected]
Bill reference information : qbprefid-f[protected]be5-be21-6a5d4c69e1f8

Could you please look into this and help me get the refund.

Thank you,
Satheesh.
Mobile: [protected]

We don't have electricity at our place from last one and half hour. I called bescom two times but still now problem not resolved. The man who recieved my call at bescom office noted my complaint but just told me no updates when i asked him uptil when problem will be resolved. Kindly look into the issue soon as i am not getting appropriate reply from bescom representatives. Name of my apartment is bilden's meadows. Dr. Ambedkar road. Area is new thippasandra post. Pincode is -560075.
This is the sms i recieved from bescom.

Dear consumer, thank you for contacting bescom. Your docket number is: a0s7bsjs48. Docket will be resolved within:[protected]:33:20. For details please visit www.bescom.org. to send details on theft/safety issues, use whatsapp no. [protected]

I have paid the bescom electricity bill due for the april month as per the following details.
1. Account id: [protected], transaction id: net[protected], amount paid rs. 2897
2. Account id: [protected], transaction id: hdfcbillpay, amount paid rs. 2897.

Please refund the extra payment on account id: [protected], amount paid rs. 2897 to my a/c [protected] hdfc bank, kasturba road, bangalore and keep me informed.

Phn no [protected]

Additional transformer and electrical pole are planned to be placed near to our apartment (Within in 3feet radius). 300 people reside in and around 20 meter radius. Placing another transformer would be dangerous as well as causing hindrance to our living. 11kb transformer already been installed near our apartment and that is also just 3 feet radius. Hence i kindly request to direct the appropriate authorities to place the transformer as per norms.

In channasandra, there is a continues power cut everyday around more then 10times per day and in weekend more than 10hrs of powercut by bescom and no body is picking phones and they are turchering people.. If this continue... We will definitely raise our voice in humanrights where we are paying our electricy bill on time but bescom have his monopoly in this area about providing the electricity..

I am a consumer to bescom ref :s10h9587. When there s power breakdown after waiting for a reasonale time & if i contact bescom non of the officlas in my jusrisdiction are available to speak with and report the matter. Right from asst engineer up to the lowest rank i recive nil reponse either not attending to calls or hear a recorded voice "busy" or switched off. Even repeat attempts the status is so. Dihgusted and frustrated when we call 1912 the situation is not any better calls go to blank. Whats app is not at al seen. If this kind of status perisists for hrs together one feels very disguesting. How can every one will be so irresponsible. For this kind of attitude the customers has to pay bill on time to recieve this courtesy?

Consumer id: [protected]

B1 transaction number (S):

1. Net[protected]Date: 15/05/2017, payment transaction: 3907871, receipt no:[protected]

2. Net[protected]Date: 17/05/2017, payment transaction:[protected], receipt no:[protected]

Please refund one of the above transactions. Thanks!

Contact: [protected]@gmail.com ([protected]) for clarifications

Our locality has been facing a low voltage issue for the past few months. Bescom was supposed to install an extra transformer but there is no news of it. The voltage reading on the meter fluctuates between 140 to 150 volts which is way below the required optimum voltage. The existing transformer keeps failing and needs to be replaced every now and then which is causing more inconvenience to people. A month back, the transformer failed and...

Hi Sir,
I live in Sekhar Hyde park apartment, near immadahalli circle, whitefield Bangalore-560066 and 2 out of the 3 street lights are not working and this is causing a lot of inconvenience to us who is staying in Sekhar Hyde park apartment. we come at night and the visibility is very poor because the street light is not working.So i humbly request you to get the street lights fixed so that it is more convenient for people who come during night.Please do the needful and oblige.

Thanking You,
Regards/Senthil.

Hi,

My account id is - cbms1002, i paid my bill online through net banking from hdfc bank during the payment the page showed that the transaction failed, so i did a second-time attempt where i paid again the same amount 291.75, second time the transaction was successful.

Below are the transaction details ;

Txn ref no bescomrl transaction reference no bescomrl account id sub division code bill amount transaction date
Ihdf[protected] [protected] cbms1002 5130204 291.00 15/05/2017

Txn ref no bescomrl transaction reference no bescomrl account id sub division code bill amount transaction date
Ihdf[protected] [protected] cbms1002 5130204 291.00 15/05/2017

So i paid the same bill amount twice.
So please refund one transaction amount back to my hdfc bank account.

You can contact me on - [protected].

From Sunday 30th April there is high voltage in our building and in our neighbouring houses we contacted besceom they came on sunday and told there is no problem in our meter and asked to get it checked by an electrician. The electrician says problem in the pole. Again today bescom people attended but of no use. It is 270 volts Kindly attend to it at the earliest we are unable to use any electrical appliances.

Every time it rains power is switched off for several hours at Bilekahalli, Vijaya bank layout, Arekere area in Banneraghatta road Bangalore. this is happening since last 2 years & BESCOM has exhibited the ultimate inefficiency in maintaining equipment, cutting tree branches. whenever it rains it is 100% sure to lead in to power outage for several hours. The central complaint no 1912 is always engaged because some irresponsible Bescom staff keeps the reciever off the line...BESCOM qualifies for the award of worst ever service level by a Govt agency. Power minster DK Shivakumar talks big, but does nothing about this issue...pathetic...

Hi,
Before 15 years back bescom has placed electricity lines on my site.now am unable to construct the building and now when I approached them they are asking money for shifting that lines.
I contacted AE from btm layout(tavarekere), he is telling me to do with my own money.its there fault who kept on my site now telling me to spend huge money on that.please let me know whom should I contact so that it can be resolved.

Thilak Kumar s
[protected]

Daily there is power cut for minimum 5Hours.if you call on toll free number or send normal sms, WhatsApp or email them, there is no response.
It feels like a village at 6th cross, Nisarga layout, Karthik nagar.when i told the customer care executive that i will complain, he said confidently go and complain.this is the attitude they have.On 5th April, there was a power cut from 3pm till 6th April .And if its saturday or sunday, there are power cuts for 8hours.People in Bescom customer care don\'t pick up the call or reply over sms on [protected].