Bangalore Electricity Supply Company Limited [BESCOM] Complaints & Reviews

I sir/madam i paid the bescom bill amount online through debit card. I made the payment for three bills, but the problem is that i made the payment for same bill twice. The amount has been detected twice from my account.

Payments made for three bills
Account id:[protected]
Account id:[protected]
Account id:[protected]

Payment made twice for same account id
Account id:[protected]
Plz do respond and refund the amount

I paid bescom bill twice. My account id is [protected]. Name : t. Mohan kumar. I paid once on november 06, 2017 amounting ₹206 including gst. Then again on november 08 through hdfc smartpay amounting ₹204. Please advise and keep me informed when it is refunded. Refunding any amount either 204 or 206 is fine. Thanks in advance.
My email id is [protected]@gmail.com and mobile number [protected].

Hello bescom management,

I need to bring your kind notice regarding how helpline 1912 customer care associates receive customer and register customer complaint

Today i have called helpline number 1912 4times
1) 4:19 am
2) 4:21 am
3) 4:22 am and
4) 4:23 am,

3 times call disconnected without taking my complaint and they will receive call and they will keep on hold, then they will disconnect without taking complaint

I need to inform bescom management regarding 4 points

1) associates will not speak properly, night time they always sleep and team leaders also waste, even they will full sleep condition while speaking to customers???

2) very bad team leader working in helpline 1912 (He is very rude when i was in call today with him)

3) i don't know whether they will do quality check will be done from your end or not???

4) there is frequent power cuts in my area of k mallasandra, hoskote bangalore every day and whole night there is no power and
No one takes action and even responds to the customer care numbers very poor service and very bad response

5) very worst or bad service customer care and team leaders

Will bescom management will take action or not??? About these kind of service giving to customer?

Hello,
Electric meter No : [protected]
i have got the bill for the year 2012, June, July & August an amount of Rs. 2, 315/- how can any company bill the consumer after 5 years. when do not make the payment for 1 month BESCOM sends there agents and disconnect the service with out any notification. how is possible for BSCOM to wait for 5 years and bill consumer for the arrears of past 5 years ago, This is such and disgrace. as consumer i am not happy about it

Hi this is levin, residing in #2877, shanthi priya layout, dc halli road, behind begur high school, begur. There’s a lot of power cuts in my area and i can’t even sleep in nights. Right now there’s no electricity and my laptop also goes off. Every time it rains there’s a powercut and it never comes back until morning. I came to bangalore with higher expectations but this is just too worse.

Please check this problem and sort it out asap.

Thank you.

I have paid the bill of augast month 683 rs to bescom on 12sep2017 for account id [protected] name of shivraj, munekolala, bangalore-560037.
First i have paid manually 683 rs on 12sep2017 and then again it was inadvertantly paid683 rs through my credit card smart pay facility on 14sep2017. So it was paid repeatadly.
Kindly refund my second paid amount.

Hi team,

We are getting electricity bill is high from last 3 months. Not sure, is it connected with another connection or some one uses our connection. Please let me know resolution, who is the contact person. I want to know the reason for more current bill what is the current office or any where i need to compliant. I went to bommmasandhra office, as they told we dont deal with this.

Thanks,
Ramu v

I received a bill of 363 units extra than the actual reading,
Actually Previous reading 8526 and the present suppose to be 8768 = 242Units (Actual Usage) Instead Meter reader made a mistake of Previous 8526 and present 9131 = 605 Units(wrong and 363 Units Extra). Request you to visit the spot to check the mistake and issue a corrected bill to make the payment before due date.

Hi,

We are from Kattigenahalli, Yelahanka, Bangalore. Usually we are facing power shortage issue. Daily there will be one issue in the lane. Other than this lane all lane have continuous power supply. At times power won't be there for whole day. This is a regular concern and we need proper assistance on this.

Morning and Evening time voltage will be less each and every day.

Thanks

Hi team,
Its almost been two months and no action is taken to repair the faulty light. All they have to do is change the tube light. Irritated with making n number of calls and there is responsible. They keep transferring the blame from one point of contact to another. Request to take immediate action and get fixed.
Location details:
1st main a cross kanakangar rt nagar post bangalore 560032

Contact number - [protected]

Hello Bescom Management,

There are frequent power cuts in my area of K Mallasandra, HOSKOTE BANGALORE every day and 13th Aug 2017 Whole night there is no power and
no one takes action and even responds to the customer care numbers Very poor service and very bad response

1) Many times they will cut the phones not responding to customer query
2) Customer care associate when they receive calls also but they will keep call on HOLD More than 5 Mnts and they don't speak properly also
3) Bescom team leader are Mr.Pradeep and Mr. Guruprasad when we inform to them, regarding call disconnect and not response properly
team leader will confirm that will take action but finally (ZERO) response
4)Aug 13th Night i called bescom helpline 1912 more than 10 times their is no USE
5) Finally customer care associates they don't how to receive call and what are things needs to
ask customer when they want to register complaint, they need training as per my knowledge

6) Please check from this number [protected] how many dockets as register in last 15 days

7) Aug 13th Dockets i have mentioned AHK1BXJL94, AHK1BXJL79 AND AHK1BXJL53

8) Mr. Murali AE ([protected]) very bad, i don't think he is working in bescom ?? completely watse person ..

from BESCOM but the monthly charges are more when compared to other states.
How is it even possible to charge the customers that heavily when they can't even provide proper power supply.
There is not even one day without power cut for less than 3 hours.

Are we living in a city or a village?
Are we living in a city or a village?
Are we living in a city or a village?

Very Worst or Bad service ever seen when compared to any other city

Will bescom management will take action or not??????????? about these kind of service giving to Customer ?

I have paid the power supply bill due for the july month as per the following details.
1. Account id: [protected], transaction id: nx[protected], amount paid rs. 733 on 8 july 2017
2. Account id: [protected], transaction id: txhc4338, amount paid rs. 733 on 13 july 2017

Please refund the second payment on account id: [protected], transaction id: txhc4338, amount paid rs. 733 to my respective cc a/c hdfc bank and keep me informed.

Phn no [protected]

Hello,

I am calling bescom help line daily 3 to 4 times to track why power cut and when i will be getting power again.

I complained to representative, managers and leads and given more than 100 complaints, till now there is no result about it.

My account no is [protected], D balaji is my owners name. Facing lot of power cuts problems. Daily 5-6 hours power cut is there.

help line people suggested me to meet AE bescome office ravi kumar.his number is [protected], office number is 25614435.

I called him multiple times. he dint gave proper response not even once. When i went and met personally he is making fun on me, asking me to call up 1912. I am not getting resolution on the same. Kindly help me whom i need to complain to get this problem resolved.

Its with frustration that i have to hunt for a complaint site to post this message.
I have an aged grandma at home with critical health conditions.
-no electricity from 11am in the morning
-raised a complaint at 10:00pm
-reminded the (1912) team at 10:30pm
-even called up the engineer they said line issues getting it repaired.
-again called up at 12:30am no update
-at 2:30 my last resort of inverter drains out i call up 1912 asking to give the responsible engineers number also seeing that i have electricity in other houses leaving out mine.
-engineer named srinivas acts very rudely no respect of woman or respect for conversation he is unable to understand my helpless situation even by me telling my grandma medical condition. Giving a justification that he can check by 5 in the morning.
-i call back to 1912 for an higher escalation against srinivas still in vain and no response from the bescom team yet.

I need a response for this:
1) as per rules there would not be rather should not be power cut for more that 12 hours
2) when i have raised a complaint why is the issue closed without contacting or confirming if there is electricity at my place which used to be followed
3) will bescom take responsibility for my grandmother's health.
4) i need the highest management contact to have this complaint taken and i would also want to write a complaint against srinivas.
5) i am not sure when will the electricity come.

The power was disconnected without notice and after the payment of the asd specified by the bescom it has been almost 12 hours since we dont have the power in out house. We have called multiple times but nobody has come to fix the power cut.
Please find the details:
Account id:[protected]
Name: onkar nath dixit
Cash amount paid:2170 rs.
Cash receipt number:[protected]

Respected bescom officials,

There is a minor correction required to be made in my electricity bill. My name should be "sreeja sasindren", but by mistake it has been mentioned as "nt sreeja".

Current name: n. T. Sreeja
Correct name: sreeja sasindren

Address: #128, 3rd a cross, shirdi sai nagar, munnekolal

Sub. Dvn.: 140016
Rr numbers: 7skeh63459, 7skeh63460, 7skeh63461, 7skeh63462, 7skeh63463, 7skeh63464
Account ids: [protected], [protected], [protected], [protected], [protected], [protected]
Mtr. Rdr. Code: 14001668

In case of further clarification, please contact me at [protected]@gmail.com or [protected].

Hi,

My account number is: [protected]. I paid the electricity bill through bescom online portal. On 14-jun-2017 11:39:16 i made a payment of rs. 916 through my net banking.

The amount has been deducted from my account and i got the failure status from bescom portal as below details.

Sorry!
Your payment has been received with a failure status. Reason - pbe10002- do not honour.

Please quote your transaction reference number for any queries relating to this request.

Transaction declined

Transaction status: failure
Transaction id: jhmp[protected]
Transaction date and time:[protected]:39:16
Transaction reference number: 12878916
Account id: [protected]
Email address: [protected]@gmail.com
Transaction amount: rs 916
Payment mode: credit/debit cards

Please do the necessary action on this and refund my amount to the respective account.

I have paid the power supply bill due for the may month on 05/07/2017 as per the following details.
1. Account id:[protected], transaction id:[protected] Amount paid Rs. 2300
2. Account id: [protected], transaction id: 1291394, Amount paid Rs. 2300

Please refund the first payment on account id:[protected] transaction id:[protected] amount paid rs. 2300 to my Sbi a/c [protected] and keep me informed.

My rr number is 7msmeh22058. The bescom bill for may usage as per reading taken on 4-6-17 is 5477 kwhrs with the last reading bill cycle as 5280 kwhrs and hence the bill is raised for 197 units coming up to rs 1297/-.
I notice that the reading taken by the meter reader on 4-6-17 is wrong and he has adhoc entered the reading. I note the reading in the meter on 8-6-17 at 10-30 am is only 5391 kwhrs only and hence the correct bill to be raised has to be less than 111 kwhrs which may cost less.
Please arrange to visit the installation by the meter reader immediately for raising a correct bill so as to enable me to pay my correct tariff. I am not paying the wrong bill as the extra units come in the higher slab leading to loss for me. Please take immediate corrective action. L

I had paid my electricity bill for account:
[protected] on 15th may from icici bank.
Money was debited but payment has not happened. So i paid again from bescom app.
But my money was not refunded to my icici account.

Below is the payment information:

Transaction amount : 543.00

Transaction date : may 15, 2017

Payment id : [protected]
Consumer code : bescomob_[protected]
Bill reference information : qbprefid-f[protected]be5-be21-6a5d4c69e1f8

Could you please look into this and help me get the refund.

Thank you,
Satheesh.
Mobile: [protected]