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Kerala State Electricity Board [KSEB] Complaints & Reviews

www.kseb.in

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Updated: Nov 6, 2025

Complaints 391

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Unresolved

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So far, so good. Kerala State Electricity Board [KSEB] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kerala State Electricity Board [KSEB] will keep up the work and continue to help more customers with their concerns even better 🤝

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Kerala State Electricity Board [KSEB]

Kerala State Electricity Board [KSEB] reviews & complaints(391)

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Consumer No:[protected]
Bill No:[protected]
I paid Rs 285 by Gpay on 05/11/2025 against the abouve bi.. but the same is not accounted for and the bill still shows as due. pease verify and rectify
u transaction id:[protected]
screen shot is attached...

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I am writing to formally report an issue regarding a UPI payment made through your platform on July 24th, 2024, at 9:51 AM, which has not been credited to my Kerala State Electricity Board (KSEB) account (kseb.in).

Details of the Transaction:

Date and Time: July 24th, 2024, 9:51 AM
UPI Transaction ID:[protected]
KSEB Customer Number:[protected]
Amount: Rs. 2201
Despite successfully...

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I paid my kseb bill of 1034/- ( consumer number:[protected] on 03/03/2024 using their quick pay service by scaning qr code through google pay, my money was debited instantly but bill was not paid. When i contacted kseb customer care service they said the transaction was failed. But my money is not refunded in my account till now. I want to get the refund ASAP...

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On 05 October 2023, I have paid KSEB bill through SBI debit card. The amount was deducted from account. But bill payment not done.

KSEB consumer number[protected]

Bank transactions details

Terminal Owner Name KSEB1
Terminal Id 10524263
Date & Time Oct 05, 2023, 10:51
Transaction Number 610943
Amount (INR) 1610.00
Last 4 Digit of Card X4367
Transaction...

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I am Sethu Madhavan. I paid Rs. 2, 261.00 today ( 09/04/2023) through Google Pay. My details are as below:

Transaction number:[protected]

Bank Reference number:[protected]

Amount : 2, 261.00

Unfortunately the payment is failed at payment gateway but my Bank debited the amount at the same time.

Therefore I would request you to kindly check the payment issue and resolve...

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Address: Kodakkattukanniyil House, Pathamkulam P.O, Palakkad, Kerala

I am giving you this complaint to make you aware of a bad situation I have faced at Kothakursi KSEB. My Consumer Number is[protected]. My bill number is[protected] and my bill date is Jul 15 2022 & Due date is Jul 25 2022 Unfortunately I have not been able to pay this one payment in this one day. My mother, grandmother and I have a little sister in my house. I am mostly in Ernakulam district for work. We agree that we are late in paying...

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Address: Nagaroor Kseb, alamcode, trivandrum

This is to draw your kind attention to the frequent breakdowns of electricity in our locality which is the most pathetic inconvenience it causes to the residents! We are facing a severe problem of growing instances of power failure for the last couple of months in our locality. It may appear due to constant failure of different electric components used, there are failures of electricity several times in a day. Sometimes, the current is switched...

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Website: kseb.in

I have made online payment for bill on 21/04/2022, Thursday through KSEB website with upi method, the upi transaction is successful and the money got deducted from bank, but the bill payment was not successful. My account at KSEB website is not showing as bill is paid. I didn't get refund even after 5 days. No reply from KSEB when I tried to contact them. Please credit that amount back to my bank account or make the bill paid.
br...

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Low voltage in my house. Due to which many electrical appliances are not working properly.
Location Kakkamoola, Kalliyur, Thiruvananthapuram.
Consumer number[protected].
Expecting timely intervention and resolving the issue....

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Address: At Nemom, Trivandrum

Sir,

I, Geetha Nair, Nochil House, Studio Road, Nemom PO, Trivandrum, submit following complaint for your kind consideration and necessary action.

My house (constructed by mud), where electricity connection was provided vide consumer No.[protected], has been fully collapsed recently due to heavy rains. Thus, since there is no house in existence, I, vide my letter dated 22.9.2021 approached the KSEB Nemom...

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Why is there an extra amount called exsystem cc with the original amount to be paid?? The reason the people gave makes no sense..also nobody else got this...

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Dear sir/madam
I paid my kseb bill through tech process payment (Bhim app )on 02/june/2020, the amount is deducted from my bank account(state bank of India ) but it was no credited in my KSEB bill. Several times I complained in my bank now they told me that they need account number of KSEB. My consumer no is[protected]. how can I get my refund ?? Please take necessary action.
Please reply to my mail.
[protected]@gmail.combr...

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Address: Vengad (PO)Malappuram (DT) Kerala pin:679338

Consumer no.[protected]

I received a bill no.[protected] from kseb dated 9/6/2020 amounting to Rs 2195/-.

My average billing is rs 850/- for 2 months. Kseb can check my last 10 bills what is my average usage. I dont understand how this bill has tripled up. I dont have any pending bill. Until this month calculated same reading from february 2020. Also i payed bill of february: 899, April: 834 and now the...

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Address: Manjeri , Mullampara

Respected sir,
My bill amount for this month is 9201. Average bill amount i used to pay was around 1800 to 2500. Huge amount came in this months bill. I have no dues or any bill pending till this month. All family members are affected by kseb due to this fake error bill. Consumer number is[protected]. Kindly help me as soon as possible. Iam attaching the bill also. Kindly clear the issue. Thanks in advance...

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Address: Elangalloor, Amman Nagar-134, Pattathanam P.O., Kollam, Kerala, 691021

Most of the people are working from home after the covid19 issues. I am also one of them. Cutting the power and solving the line issues during the weekdays will affect me really bad. When i call the kseb office, they are even taking it seriously. As i am a software engineer, i can't work without electricity.

This is a ridiculous thing from the kseb people to cut the power during this time. They can do these kind of the work...

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My name is praseed. Without our permission, kseb had installed a post in front of property wall and the stay wire for the same was connected inside the property area.

Now, we are planning to construct a house in the plot and kseb personnel is not allowing us to remove the stay wire from our plot.

Kindly let us know the steps to be initiated in this complaint...

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Dear sir
My name is saleem., there is a kseb stay wire installed in front my house and inside the property wall and the stay wire for the same is connected inside the property area.

Now, we have constructed a new house and still not moved in to it, we will be moving to that house in two months time and we have small children, and stay wire is coming exactly in front of the main entrance of the house, after meeting...

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Address: Ernakulam, Kerala, 683561

My name is sajitha. Without our permission, kseb had installed in front of property wall and the stay wire for the same was connected inside the property area.

Now, we are planning to construct a house in the plot and kseb personnel is not allowing us to remove the stay wire from our plot.

Kindly let us know the steps to be initiated in this complaint....

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Address: Thiruvananthapuram, Kerala, 695015

Website: kseb.com

Kseb should be helping people not abusing them. We are not asking anything for free. We have the right to demand the services that we pay for. The kseb office in mannanthala, trivandrum is a best example for the bad services. They keep the line busy when the power goes out and we won't be able to reach them unless the power comes back on andthis may take hours. Really why is the government paying them if they can't answer the customers the...

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Address: Kozhikode, Kerala, 673019

I don't receive the standardised 220-230v range for domestic use. The voltage at peak hours is so low that equipments with low-voltage cut off facilities have started shutting down. This is very much harmful for all other equipment of the stipulated voltage rating is not provided, for which KSEB won't take responsibilities. I've learnt that many of the community members have already complained this to the board, but no action was taken till...

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