Kerala State Electricity Board [KSEB] Complaints & Reviews

Metre Damaged.
For Replacement

I paid my kseb bill of 1034/- ( consumer number:[protected] on 03/03/2024 using their quick pay service by scaning qr code through google pay, my money was debited instantly but bill was not paid. When i contacted kseb customer care service they said the transaction was failed. But my money is not refunded in my account till now. I want to get the refund ASAP...

Dear sir
i have frequently complaining about low voltage in our area and while i complaining in online they closing the complaint without rectifying, A lady calls and there is no soulution made and repeatedly closing complaint without informing.conusmer number is[protected]

Dear Sir,

We are writing on behalf of Mr. Lalu Joseph having consumer number[protected] registered under your jurisdiction.

We wish to invite your kind attention to the fact that the electricity charges amounting INR 30, 013/- paid by us on 14.02.2023 through UPI transaction is still not reflecting in the accounts of KSEB. We already contacted our bank and got the confirmation of receipt in the account of KSEB.

We are hereby attaching the bill copy, screenshot o[censored]PI payment and confirmation received from the bank for your kind perusal.We request you to kindly do the needful to account the receipt.

Please let us know if any more information is required.

Satyarthi road, chelavoor, post number PV7, in this area last 3 months frequent power cut for full long day. They are changing the Trabsformer its fine, they have to think about how people suffering, because they are not completing the work. The kseb operator simply sitting.

On 05 October 2023, I have paid KSEB bill through SBI debit card. The amount was deducted from account. But bill payment not done.

KSEB consumer number[protected]

Bank transactions details

Terminal Owner Name KSEB1
Terminal Id 10524263
Date & Time Oct 05, 2023, 10:51
Transaction Number 610943
Amount (INR) 1610.00
Last 4 Digit of Card X4367
Transaction...

Kachani KSEB, Trivandrum is frequently disconnecting the power without intimation. It's the 3rd time in this week they have disconnected the power for the full day. This has caused a lot of issues for the natives residing in the locality (Varyakonam). The response from the Kachani office is also poor.
Please take this seriously as the services are realy poor. No actions were taken for the earlier complaints.
KSEB section: Kachani section
Ph[protected]

The KSEB Kachani section is very poor in terms of services. The power is down for whole day from 8.30AM to 5PM for continuous 2 days without prior intimation. The notification came just 5 minutes prior to disconnection. The reason was stated a LT maintenance but the workers were seen drunken and were not in condition to work and the work was very slow. Similar incident happened on 20-Aug-2023 where the localities interrupted the Engineer. The same is been repeated now. The street lights are not turned on during nights and the condition of the lights are poor. The response to the quires are also not up to the mark. More over this office which belongs to Kachani, Karakulam panchayat is situated in Nettayam Trivandrum corporation area.

Hi,

Regarding the above consumer number today I have got a bill#[protected]. Bill is for a period of 2months from 8.6.23 to 9.8.23. It states that I have consumed 452 units for 2 months. The bill amount is Rs 3008 which includes fixed charges Rs 350, fuel surcharges and monthly fuel surcharge (which is not justifiable). Additionally, an ACD/ADJ is noted which is Rs 2670. I don't understand this ACD/ADJ since until last bill it shows I have paid advance to KSEB and the amount is deducted for payable amount.

Hence please clarify the same at the earliest.

Regards
Somu Jacob

Respected Sir/Madam,

I am a resident of Mavelikara, kattanam section. While taking the readings of this month, the officer noted that the meter is not working. We need to replace the meter, hope the officer informed the same in the section.

Request to kindly look into the matter.
Consumer Number :[protected]

Thanks and regards,

Vini

I have made an online payment for kseb bill on 21/06/2023 through upi method, transaction was successful and the amount debited from bank, but the bill payment was not successful. KSEB website is not showing as bill is paid.No reply from KSEB when I tried to contact them. Please credit that amount back to my bank account ASAP.
Payment Details
Consumer no :[protected]
UPI transaction I'd :[protected]

Respected Sir/Mam,
I was unable to pay my kseb bill payment with the due date 26/05/2023 because usually we are paying bills using Gpay but this time we didn't get any bills in the Gpay. So I tried to get bills using kseb quick pay through google. I chose UPI option and paid in the application by accepting the request from the kseb. But this bill was again showing as due amount. After waiting for 6-7 hours, I have done my bills using Paytm from other account and then it was successful. The amount debited was ₹964. Will I get the refund immediately?

Consumer no:[protected]

I used the quick pay option on KSEB site and while making the first payment it failed but money deducted from the bank.

Second time i tried again the payment went through.

Attaching screen shot of the bank statement with transaction Id s. Please help in returning the first payment..

Payment made date 26th April
Consumer Number[protected]
Name V S Girish Kumar

Sir/Madam,
I am a consumer of kseb (consumer no 13237), living near Ambunad palli, Pukkattumol, Pukkattuupady, under the electrical circle of kseb Edathala.It has been months that we are suffering from Low Voltage problem. 160 V during these summer days and nights is very much unjustifiable and painful for customers like us as there is the struggle to cope up with the heat. Because of this, many electrical appliances have been affected too. This grievance has already been reported and known to the office . Request you to address the grievance .

I am Sethu Madhavan. I paid Rs. 2, 261.00 today ( 09/04/2023) through Google Pay. My details are as below:

Transaction number:[protected]

Bank Reference number:[protected]

Amount : 2, 261.00

Unfortunately the payment is failed at payment gateway but my Bank debited the amount at the same time.

Therefore I would request you to kindly check the payment issue and resolve...

This is to inform you about the poor maintenance of lights in our Street,
Panckappady Road, Kaninad which is coming under KSEB Section Office Puthenkurish.
The streets are clearly showing a lack of maintenance as well. Pits and dumps all along the street have turned out to be a major concern.
The condition of the street becomes terrible after 6pm. The condition of roads and improper lighting increase the possibility of fatal road accidents. Most of the streetlights in the street are out of order resulting in poorly lit areas. This has led to creating a paradise for burglars and petty thieves. Though I am saying, it’s really a matter of concern as people in our residential area are getting scared and we are not feeling safe inside our own houses. Mainly, the women and children are at risk as they are the ones left at home when others are busy in their respective workplaces. Residents are using mobile torches while walking around the streets.

So, I request you to kindly take necessary action to improve the ways so that people of the residence have good streets and streetlights.

Respected Sir/Madam,

I am a resident of Prashanthi Ayurveda Hospital, Vilayil, Malappuram Dt, 673641 and my name is dr.Hebeeb Palakkal.

I am writing this letter in order to complain about the low voltage power supply at our location i.e. Vilayil, sub station kizhsherry . We are facing this issue for the last 3 months which is causing an issue as we are unable to use machineries, lift air conditioners, refrigerators, air cooler, etc. We have already complained about this issue but no action has taken place yet. Due to this negligence we have a lot of issues and complaints.

I request you to kindly resolve this issue at the earliest. I shall be highly obliged for your kind support.

Respected Sir/Madam,

I am a resident of Prashanthi Ayurveda Hospital, Vilayil, Malappuram Dt, 673641 and my name is dr.Hebeeb Palakkal.

I am writing this letter in order to complain about the low voltage power supply at our location i.e. Vilayil, sub station kizhsherry . We are facing this issue for the last 3 months which is causing an issue as we are unable to use machineries, lift air conditioners, refrigerators,...

I have paid Electricity Bill of Consumer Number :[protected] through UPI payment on[protected]. Payment amount is Rs.2, 221. Amount deducted from account but payment became failure. It's been 7 days now, amount not yet refunded. Please make the refund process. Also attached screenshot of payment details.

Not received my electricity bill amount rs 282 but account amount cut...