Bangalore Electricity Supply Company Limited [BESCOM] — bangalore electricity supply company limited [bescom]fast track service for name change not resolved but closed the request without any update

I created fast track name change request on may 22nd 2020 from bescom online portal and the request number is [protected]. Even after calling helpline there is no update on resolution of the request. The request was closed but there was no communication and also any update on what change was made or what action i have to take or anything missing from my end. There was no updates and helpine team is not at all useful as they have just forwarded my request to other ids like account manager and aee of e11 division where no one from that has responded. Nearly 3 to 4 emails sent but still no response.

There is no meaning of having fast track when the process is not working. I have paid the amount of 618/- so i would request for refund.

Please improve the process of communication the requester for smooth operation.in this era of technology and internet we still don't have good online process then its really sad.

Application no:[protected] for account id:[protected]