Bangalore Electricity Supply Company Limited [BESCOM] — Electric bill/bill payment failed amount debited

Address:

#35 muniswapa layout 3rd cross kadugondanahalli banglore-560045

I
— bescom bill payment transaction failed

Sanjay
Sep 9, 2021banglore. Karnataka
I have paid electricity bill through google pay but transaction got failed and my Money has been deducted from my account. When will my money be refunded? This happened today morning date 9 sep 2021. They have told it will be refunded by 5-7 working days but still I haven't received any money back. Please resolve my problem. The amount which was deducted is Rs.1315 and please what should I do to get back my money? Is there any procedures to follow up? I have included the screen shot please try to resolve as soon as possible. Thank you