Bangalore Metro Rail Corporation — request to refund undue penalty of rs 50 charge on 3 september 2017 due to technical snag in metro card.

Chief public relations officer,
Bmrc, bangalore.
Subject – request to refund undue penalty of rs.50- charged today[protected] due to technical snag in
Metro card.

Dear sir,

With deep regret i am complaining this matter and request your kind self to refund undue penalty charged in cash of rs 50- fifty only, today[protected] at jaiprakash nagar metro station, bangalore.

Today i recharged my metro card with rs.500 and it showed rs. 512- as available balance. I am student and a regular commuter between jp nagar to national college for my studies. Yester day at national college metro station due to low balance entry gate for metro platform was not opened so i did my journey up to jaiprakash nagar by valid metro token.

Today after recharging with rs 500- again entry gate of platform not opened and guard sent me to customer care booth. I was told that computer is showing my entry in national college station on[protected] and so i have to deposit fine rs.50- in cash for not exit through metro card.

Whereas entry gate was not open yester day [[protected]] at national college station due to low balance and i completed my journey for home station jp nagar by metro token.

Please, look in to the matter and arrange refund o[censored]ndue penalty of rs. 50- to me. I have to further request you that on some occasion my metro card not works properly and shows red light on entry and exit gate.

Thanking you in anticipation.

Sincerely yours,

Ananay bist
Mob [protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments  1 CommentShareTweet


There are many staff in the dasrahalli metro, even when they see people are approaching the lift or elevator, they don't even bother to press the button, they wait till the passenger to come and do it, lot of time goes like that... And we miss metro due such behaviour.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Bengaluru Metro Rail Corporation [BMRCL]
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Bengaluru Metro Rail Corporation [BMRCL] Phone
    +91 80 2519 1091 [Complaints]
    +91 80 2296 9300 [Public Relations]
    +91 80 2296 9396 [General Manager(Land Acquisition)]
    Bengaluru Metro Rail Corporation [BMRCL] Address
    3rd Floor, BMTC Complex, K.H.Road, Shanthinagar, Bengaluru, Karnataka, India - 560027
    View Full Information