Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Hello Sir

I wanted to bring your attention to bus number KA53F0040. I boarded the bus from Marthahalli Bridge to Kundanhalli at 18.06.40 on 28th Feb 2017, ticket no. 8312. The conductor and driver misbehaved. They don't give back change and when requested for, they move towards the end of the bus and pretend to dispatch tickets there. Upon continuous calling the conductor, driver speaks rudely and says that they don't have change. 1 bus has taken so many rounds since morning and at 6pm in evening they say they don't have change? Which is surprising sir. It might be a matter of Rs5 for you sir but I am sorry to say as middle class family person who travels daily in buses and not returning the change has become a habit of all conductors.
If i consider the count I lose Rs10 daily (Rs5 not returning change while i go and when i return again Rs5 not returned). Rs10x30days =Rs300 i lose per month.
Around 20, 000 people travel in 1 bus daily. considering Rs10 not returned person for a month ((Rs30x20, 000people)=Rs6, 00, 000), around Rs6, 00, 000 the conductors earn per day which is not even accounted for tax, it directly goes in their pocket. And this is just 1 bus that i have counted. I am not sure how many such people they rob everyday by not returning change.
You have a reputed BMTC firm and I believe you will take strict actions against them. If asked for change in return they talk very rudely and insult us in Bus. Being a girl I always considered Bangalore as the safest place, but the way conductor and driver behaved, I am beginning to doubt this now.
I request you to please look into this matter sir and take strict actions. For your reference, I have attached my Bus ticket.

Thank you

I wanted to bring your attention to bus number KA53F0040. I boarded the bus from Marthahalli Bridge to Kundanhalli at 18.06.40 on 28th Feb 2017, ticket no. 8312. The conductor and driver misbehaved. They don't give back change and when requested for, they move towards the end of the bus and pretend to dispatch tickets there. Upon continuous calling the conductor, driver speaks rudely and says that they don't have change. 1 bus has taken so many rounds since morning and at 6pm in evening they say they don't have change? Which is surprising sir. It might be a matter of Rs5 for you sir but I am sorry to say as middle class family person who travels daily in buses and not returning the change has become a habit of all conductors.
If i consider the count I lose Rs10 daily (Rs5 not returning change while i go and when i return again Rs5 not returned). Rs10x30days =Rs300 i lose per month.
Around 20, 000 people travel in 1 bus daily. considering Rs10 not returned person for a month ((Rs30x20, 000people)=Rs6, 00, 000), around Rs6, 00, 000 the conductors earn per day which is not even accounted for tax, it directly goes in their pocket. And this is just 1 bus that i have counted. I am not sure how many such people they rob everyday by not returning change.
You have a reputed BMTC firm and I believe you will take strict actions against them. If asked for change in return they talk very rudely and insult us in Bus. Being a girl I always considered Bangalore as the safest place, but the way conductor and driver behaved, I am beginning to doubt this now.
I request you to please look into this matter sir and take strict actions. For your reference, I have attached my Bus ticket.

Our layout, Zed Earth, located on Yelahanka Doddaballapur road, is ~600M from bus stop in either direction, i.e. in the middle of 2 bus stops.

There are 100+ people who use the bus regularly and have to travel this distance every time. This number will grow as more people occupy the houses.

There are many seniors, ladies and school going children who have to make this walk every day. Especially at night and with no street lights, it's highly unsafe for seniors, ladies and children.

This complaint is to provide a request stop in front of Zed Earth.

From raguvanahalli to banashankari (took bus at Doddakallasandra) which is only 5 km is charged Rs.14 why much is charged for a ordinary bus,

Public transport is costly, it is indirectly promoting private transport like cab, auto and using personal vehicles is in increase since per km transport cost is cheaper ...

Optimally from Doddakallasandra to banashankari should be less than Rs.7,

Public transport should be lower so that more people will start using this and traffic reduces and burning additional fuel is really waste when public transport should be robust,

Why can't the government bring ola kind of app to know the next coming bus status at nearest bus stop...

On the morning of 26.02.2017, at about 0810, I was driving on New BEL road along with my wife and 2 small children. There was a BMTC bus ahead of me Ka – 01 / F – 9429 Route number 276. The road was otherwise almost empty. This bus was ahead of me at M S Ramiah hospital signal. At the bus stop he stopped in the middle of the way and didn’t allow me to pass. I horned to let him know I was waiting behind him. Then after some time he began to move but still didn’t let me pass. After the central median was over, I tried overtaking him on his right, but he didn’t allow me and tried to block me completely. He was weaving left and right just to avoid me passing him. He didn’t even slow down on 2 humps on the road to prevent me from passing him. Finally, just before the CPRI bus stand, I managed to overtake him on his left.
At the Sadashivanagar police station signal, it was red and I had stopped. The bus came and stopped too. The conductor and driver of the bus got down and started banging the driver window scaring my wife and children. As I opened my window the driver started punching my face and mouth causing loosening of left upper tooth. He also forcibly pulled out the keys of my car causing damage. I got down and he was shouting at me for driving a Tamil Nadu registered car and how we have taken away his jobs. He was abusing everyone in my family and called my wife names in front of her and my parents too. It took 2 police to calm him and send him away.
The main message I got was that he thought that I was a Tamilian and being a doctor I could be bullied. I am a doctor of good standing for the past 13 years. I was born in Bangalore and have lived here for 37 years. Just because I drove a relative’s car which is registered in a different state, a Kannada goon cannot threaten me and my family. I know that the moment I give such a complaint, my car will be damaged by the BMTC mafia, but my pride in being a Bangalorean is hurt.
I request BMTC to suspend the said driver and send him for psychological evaluation. He has damaged my property, Insulted my wife in front of my children, Insulted my state thinking I was from outside, Such a guy will commit murder the next time.

Ticket Details:
Date: 25/2/2017
Time: 19.46
bus no: 500A depot 21
KA 01F4845
ticket no: 8679

Hi Sir, I travel by BMTC in Bangalore often since these have very good service all over the city. However, my experience today was quite bad. I got in at the stop after Marathalli bridge, sat on the ladies seat waiting for the conductor to get my ticket. Bus was moving forward to next stops. Till the time the conductor came, stood next to me, starting issuing tickets to other girls around. i was waiting for my turn. Last, when I asked him for my ticket, he spoke something in Kananda gestured no from his hand. By then ticket checking officer was at the gate asking everyone for tickets. I told him I dont have since conductor never issued one to me. Narrated the whole incident. He was just insisting on one sentence pay fine of 250 rupees. He didnt believe me. I was pleading and saying it was not my mistake. He just wanted me to pay fine. the conductor looked happy and was smiling all throughout. Just then a police man came from the other side of the bus. I narrated my incident to him. there were girls sitting next to me. they also narrated everything to him in Kannada. I am very thankful that he was there today. He asked the conductor to finally issue a ticket for me. conductor was smiling to him. once he went away, conductor yelled at me in Kannada. Just because i dont understand this language doesnt mean they have a right to misbehave with us. The Ticket checking officer was also very unaccomodating. I am very thankful to the those girls who supported me and the police officer. I could not say thank you to them. BMTC, please educate your employees to respect other citizens despite the culture they come from. As far as rules are concerned, it is a rule to pay fine if I dont have ticket in a bus but what if conductor fails to give me ticket before checking happens? Any rules there? We should be flexible in our rules and regulations as long as intention and value system of that particular rule is met. This rule is meant to teach lessons to those who cheat and not punish the innocent. Please teach these value systems to your employees too. In few cases, conductors are polite too. They are the role models for others. Pls encourage them. The conductor today was very harsh and rude, aggressive and he put me in trouble unnecessarily.Till today, I used to take pride in believing that I use BMTC who has won awards at national level for the best state in transport. Pls stick to the pride that we all indian citizens have in BMTC. Your transport system is a role model to the rest of the country. Let your conductors/drivers/checking officers have the such a value system too. Thank you!

Hi iam travelling vide g3 services from brigade road to bommanahalli on a daily basis, today[protected] i took g3 service with reg no ka01fa2254 with ticket no 13380, said bus conductor just after reaching the johnson market asked all the passengers to get down saying can exchange the next bus and left, and no other bus was accepting this as there was no proper information, here i would request you to check on why such improper activities are done during peak hours and also lead people to pay twice for a single ride, please take necessary action on them, we have huge respect on our bmtc services and let us not spoil it

Bus conductor charged me 20 rupees and did not returned me the change after giving a ticket of 12 rupees and when i argued the conductor left hand on me and was challenging me for what i can do.
Being a student i can not do anything because i do not want any bad thing happen which may affect my career.so i came out of the situation silently...
Bus number - KA 52 MF 459
Bus route - Tin Factory to Hoskote
Please take a stict action against such bus conductor...

I(omkar sinha) was travelling on 16/2/2017 on KIAS-5 bus from AIRPORT to JP NAGAR 6th phase. I boarded the bus at about 7:00pm and departed at about 9:15pm.
I forgot my WALLET in the bus. It was a black wallet which had:
-driving license
-debit card
-hostel id
-mess id
-around 2200INR
-ticket
-some bills
My CONTACT NO:- [protected]
Please guide me to find it or give the contact numbers of the relevent authorities.

I use bi-cycle to commute to my office. Today evening while coming back around 8:30 PM near KTPO bus stop, the bus driver of 'KA57-F-1677' came from the right lane and without any indicator stopped the bus on the left lane right in front me.
On asking he said he stopped at the bus stop but doesn't he wait to let me pass and then come to the left lane.
Also he started shouting and when i crossed he again came from behind and crossed my lane and parked the bus and started shouting again.

Please help me out how i can complain about it.
Every day i see these incidents happening with me and now i am fed up of such ####.

Please let me know if filing a FIR will do anything as well?

I have lost my purse in bus number 176. It had my bus pass and some money. I want my purse back along with the money and bus pass. It had cash worth 8, 500. What should I do? Please help me I really need that money to pay for my colg fees. I was traveling from Maruthi Mandir Vijayanagar to Navrang. I got down in Basaveshwara School/College stop. There is my photo on the bus pass. If you can help me in getting my purse it would be very helpful. Plz help me. It's my sincere request to the people of BMTC

Dear Sir / Madam,

This is Ravikumar. Our Village is Kempayanapalya. From last 4 days our village bus 213 DC Kempayanapalya to K R Market was not coming. We asked in depot they told canceled the bus. But here so many college students, employs, Village People got so much of problem. This bus route covered totally 6 villages but now these 6 village people got problem. Therefore please rearrange the bus as early.

Thank You

There are many people commute from yelahanka new town to airport road even students. but there are no direct buses to airport road. atleast some bus routes should be diverted from yelahanka new town to KIAL road in the morning 8.20 or 8.30 am. There are several companies, hotels have come up in airport road and there are no direct buses from Yelahanka New Town is really surprising.
Request the Higher Authorities to look into the grievance and divert some buses to airport road in the morning starting from Yelahanka new town at 8.20 or 8.30am to reach the offices in time.

please help

This is relating to bus no. KA01FA1384 (500CA)currently plying from Brookfield to banashankari. This is the second day where I pay Rs.85 and travel in an unhygienic bus i.e suffocation due to foul air. The conductor herself have to cover nose in order to reduce the smoky air from ac vents. Can you take action to stop such buses plying without fixing it.

Hi I lost my black wallet in 600F BMTC bus .I boarded in bus from bommanhali bus stop at around 6:20 pm and got down at BTM layout bus stop.The wallet is brown in color with my id (pan card), debit card, credit card & some cash in it. My number is [protected]. That wallet contains my all original documents(Pan Crad, ADhar Card, DL etc)Please let me know if you have any info. Any info is appreciated.
Thanks Renu

I travel from trinity circle to HAL in the morning around 8.30 am but i could see no buses coming through that way till 9.20 and its happening every morning and people waiting in the stop though they call the BMTC for inquiring about it authorities in BMTC spoke were badly not respecting the person.Please look into this as all are getting late for work though we travel early from far to reach the destination due to this we are getting late.It happened on 18/01/2017 & 19/01/2017.

Please leave the buses at regular intervals so that though we miss one bus we board the other hoping that yu will look into the issue.

I lost my bus pass, it may be at PES college busstop. The name was RAJESH(written on pass), place of changeover is BSK & pass route is from PES college to SAI BABA TEMPLE AREKERE,
Plzzz can u resolve the problem!!
I have to struggle hard without pass!!
I was unable to travel !
Please try to resolve this problem otherwise i should go to policestation and also i should pay 1800 rupees again !
So please please please resolve this problem!

Respected sir /madam
I am a resident of K G colony, G M Palya, Bangalore 560075
I here by would like to request you to set up a bus stop between BEML MAIN GATE and G M PALYA bus stop. In the stretch between the above mentioned bus stops there are a lot of residents who find it difficult to get into the buses due to the longer distance between the two bus stops. So a bus stop in between the about two mentioned bus stops will be convenient to many residents . This is a humble request
Hoping for a positive response
Thanking you
Yours sincerely
Resident of K G Colony, G M Palya, Bangalore 75

Today i was travelling by bmtc bus from veerasandra to chandapura.
When i produced my aadhaar card for getting my concession eligible for senior citizens the conductor denied it. Moreover he behaved in a rude manner. The details of my bus ticket is furnished below

T. No 123. 600ca/1

[protected] time 17:06:54

Electronic city to chandapura ka01fa1600

Tknno 10147. Kindly give necessary directions to the concerned to give directions to bmtc bus conductors to accept aadhaar card for senior citizen concession. More over this particular conductor may be warned for his rude behaviour.

Yesterday (18/11/2016 time: around 8.30 pm) i was travelling from bommanahalli to silk board in bmtc and because of more rush i could not take the ticket and in next stop rupena agrahara i caught by ticket checker and i have paid rs.200/- as fine.

Now the thing is they started shouting at me in vulgar language which i can't mention those words here. Even though i was ready to pay the fine still why they shouted in such a vulgar language, who gave the rights to them to do that. They have collected my wallet and id card of my company till i pay the fine. And one more thing in fine receipt they have mentioned that i have got into bus in hebbagodi which is completely wrong. And the ticket checker given me the carbon copy and not the original copy.

Docket no - bmtcc10179486