Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

I'am final year engineering student. I have lost my Yearly BMTC(which was for Rs. 1750) student pass. How do i get a duplicate pass? Should i pay the entire amount to get one? Want to know the procedure and the amount needed for getting the duplicate pass!?...

I want to bring to your notice that yesterday[protected], I travel from domlour flyover to BDA complex (koramangala) in BMTC BUS number KA -01FA-2385 around 8:10 am. I got injured when I boarded in the bus, the driver suddenly close the automatic door and he open the door when I Shout loudly at least twice, and then he stop the bus twice in middle and then he literally abuse me In kanada, when I ask to speak in English or Hindi as I don't know kanada, he abuse me more, insulted me by using bad words and thrown my bmtc pass on my face. As My father is in defence service, we are traveled alot all over the country but this is my worst exexperience in state transport of Karnataka, Please take the correct action against driver and conductor as I m a collage student and this is my daily route . Please sir and please notify me. Thank you.

This is complaint against BMTC bus conductor.Me and my friend boarded at marathahalli around 5.10pm on 9/10/14(bus details KA57 F655).this bus regularly running between silk board to tin factory.i had monthly BMTC pass for non ac vehicle service buses..we have settled in bus and My friend asked for one ticket to tin factory but the conductor without noticing us took off two tickets and forced us to take two tickets.we have clearly mentioned one ticket to tin factory(he told that reason we were not asked the ticket fast) . Wrote remaining balance in back side of the one ticket(31rs) also used rough language.bus reached tinfactory(end point) when we returned another one ticket asked for remaining balance but the conductor refused to give the balance and misbehaviour towards us.he is highly insulting us in public.I would request the concerned officer to give the maximum punishment to the conductor., So that it make sure the same wouldn't happen to any Bangaloreans again. satheesh kumar [protected]

I got into route no. 314-D bus no:KA 53 F-111, at banashankari today around 1.15 pm, even though i saw the bus having vacant seat by the time i got into the bus, i could not get the seat and a man who posed himself as BMTC staff came sat in the seat meant for conductor of that bus. When I requested him to go back to the seat meant for male passengers he replied in an arrogance that he is BMTC staff. Later an old lady struggling all the way to climb the steps of the bus got in and asked for seat and he showed her the seat which was four rows behind, she took all the pain to reach the vacant seat. Next stop at sarakki a pregnant lady got into the bus along with her mother and when she saw the first seat occupied by this man even she requested to leave the seat for her to sit, but, even then he was so rude and showed her back seat where a lady obliged her with a seat of hers. For all these sequences, conductor and the driver was the witness where they dint even try to help the passengers who was asking for their rights. We as Bangaloreans want to know what is the duty of the conductors and drivers..? Whether a male staff can be seated in ladies seat even though the bus is fully crowded. In this case a male who was sitting in the ladies seat will be punished with a fine of Rs.100 or just ignore as this conductor and driver ignored this case. Since a month or more i am observing there is a yellow coloured notification sticked on the glass of BMTC buses where the passengers can complaint regarding male sitting the ladies reserved seats and, and the notice has been torned/scratched exactly to the phone numbers mentioned. Is this smart work of our conductors and drivers.

I have boarded the bus and gave 10/- ordinary bmtc bus at 10.15 AM 07 October 2014 Bus number "KA 01F 9803". He gave me 5/- back, then I have asked for ticket he was saying that I will give 10/- ticket. What the hell, if we insist on giving ticket how will they give 10/- ticket. I asked him why will you give 10/- ticket give me 6/- ticket and change. He is saying I dont have change get down of the bus. He took 8/- change from another person I have seen that and in his bag also he have lots of change and he cannot give 4/- change?

What the hell when we asked for ticket they will not give and asking passengers to get down of the bus. It's ridiculous. What will be the action taken on this conductor? I want to know the case history.

today i injured in BMTC bus due to carelessness of driver as well as ticket collector. actually today i tool the bus 300E from RAMMURTY circle to SHIVAJI NAGAR the whole way journey was good but when i left the buy suddenly driver close the automatic door an bus was running and i was stucked between the door and seriously it injured me and when i used to shout loudly then that guy open the door and when i went to driver and said about they even shout on me it was the worst experience of my life i never treated like this before if you really care for your customers than please take the correct action against the driver and TC.and please notify me as well that what step u taken for it my mail id is [protected]@gmail.com hope for you quick rply

It was 9:00am on a Friday morming when I reached BTM Water Tank and was waiting for a bus.201 Bus Came I was forced to board a bus which was crowded and few drunken stinking losers hanging inside. Most of the public buses in Bangalore have hydraulic doors. The hydraulic system is not Closed Why I have a Doubt From Btm Water Tank to East End.There were 4 guys who were blocking my way from going inside the bus. I requested one guy to give me some way, but he refused. I tried pushing him, but he didn’t move.After I Get Down at Jayanar 9 th Block East End bus stop Just 8 Minutes i am in inside the bus.once i get down i checked my pockets then i came to know i lost my Mobile Phone Moto E After Immediately I tried to Catch the bus but the Bus left in a Fraction of Seconds.Then i called to my no Switch OFF.Kindly Check my Mobile IMEI no [protected].I[censored] Found Means Kindly Call email me shiva.in.[protected]@gmail.com.Kindly Take Some Action Against to Pick Pocketers Save the People.Not only Me Who are Traveling in that Route Most of the People Suffered about these thing.I have one Doubt that Conductor and Driver Also Tie Up with Pickpocters why because they didn't Close Hydralic Bus Doors once they theft mobile they can get down at running bus also.Take Strick Action About these Things.Save BAngalore as well as Save India

Dear sir,

VOLVO Reg KA 01, FA 1396, 3335E plng between kadukodi and majestic bus station:


I am regular user of 3335Eto communicate to my office. This morning, 27th Sep 2014 at 0900 hrs. The driver was driving very rashly and in the process applied sudden brakes seriously injuring a lady passenger.She was thrown out her seat with her child and hit the yellow bar in the neck. I rushed with few passengers and held her.Her husband was shocked. When we confronted the driver, he was very arrogant and did not show any remorse. The lady conductor was silent in the happening. I will squarely blame not the driver, but the in charge who manage all drivers. They all need good training continuously and to speak to passengers with good manners.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />


Pl teach the drivers some good conduct ad etiquettes to deal with passengers. You are also charging high
rates with the Volvo, but more than 20 % Volvo, ac is not functioning. The car drivers also do not put the ac on, if there few passengers. It is so suffocating to travel in the Volvo bus without ac.

Pl look into these issues urgently to retain your good brand value.
Regards

Wg Cdr R shankar( Retd)
[protected]
Bangalore-37

I have got into BMTC bus at around 1.15 pm RoopenaAgrahara Busstop in Bangalore and the bus was crowded.Immediately in the next stop which comes in less than 1 minute the checking inspector got in to the bus and asked me to pay the fine, and the conductor did not even come front for me to take ticket.When trying to explain the situation the inspector was not ready to listen and forced me pay the fine.As there is no other way I have to pay the fine.He started using abusing words when tried to explain the situation.Even Conductor also told him that he did not come front to issue the ticket the inspector was not ready to accept and forcibly took fine from me of Rs.200 /- and the receipt number is Y-14 B 009601.Please do justice to me not because of money but the way the inspector behaved with me was not correct.

Hi Team, I want to bring to your notice that many of the BMTC drivers and conductors do not answer to our queries in a polite way. They do not know how to talk or behave with women passengers. They pick up irrelevant topics if any query is asked to them. The level of decency they maintain is so horrible. They behave like gundas, rowdis to the passengers. Some people behave like as if they own the bus and everything is under their control. They even behave like as if they have made the rules for the passengers and BMTC will follow accordingly. Here I want to ask 2 basic questions. Do you really take any measure to train the your employees to behave well? Are you even aware of how the drivers are treating the passengers on day to day basis? We don't want women to experience any cheap behaviour from your drivers or conductors. After all please keep in mind we are not travelling for free. Thanks, Niveditha

Today bus no.KA-01F 3835 near to kaval byrasandra bus stand stopped the vehicle after to pickup the passengers on the mid of the road even after leaving the bus stand while overtaking the bus from right side, the above bus hit my car in the left side and damaged my left mirror, while complaining the same by stopping the vehicle the staff in the bus started abusing me and my wife as if it was my fault.The bmtc buses stop anywhere on the road to pick the commuters and it crates a heavy traffic jam regularly in this area.please take necessary action in this regard and instruct the staff not to stop on the mid of the road.

Respected Sir/Madam, Please Improve the frequency of Bus G3. All office goers find it difficult due to less bus service. Please improve the number of buses from Electronic city to Brigade road as people like me are totally dependent on it. Past 1 week it has become a huge problem .

Hi, I am nagendra.Yesterday(08/09/2014) I travelled from shantinagar to bommanahalli in BMTC Bus having number "KA57 F1500" Bearing Route no: 356 . Around 6:05PM the Driver did too harsh driver where all passengers got scared by his driving. So many passengers asked him to go slow but he didn't listen to them. Every time he was going so closer to other buses travelling aside i could say the gap he left might be &lt;5mm. I have my travelling tickets with me and I want to lodge complaint against him and asking for seviour punishment to him from BMTC Side.I want to know the status of the complaint also please let me know status to below email id: nagendrababu.[protected]@gmail.com. Regards, Nagendra.

I wasn't having change, instead of giving change conductor started abusing me. Just because I'm not from South India and I don't speak Kannada, he didn't give me change. All of that, he started telling me to speak in Kannada, then he'll will give me change. I have noticed another thing also that he gave change Kannada spoken people only. Had a bad experience. Route number 380C Location After T.C.Palya Date - Time 5/9/2014, 9:30am

There is a huge problem with the Bmtc bus drivers in terms of their rude behavior and non stopping bus at the relevant stops(he comes over the fly over at veerannana palya, even he didnt think people are waiting for bus at this stop) . Abusing the common people / passengers who asks about this . Sometimes they don't even think and make people to board the bus while moving or suddenly closing the doors even then they notice somebody is boarding or leaving the bus . The same experienced by me today morning, when asked about this to driver were abusive enough. This is creating a lot of problem in terms if our daily travel. Dat[protected] Time - 9.15am number - ka 57 f -1188 Route No : 502G (yeshwantapur to itpl) Driver : black coloured short height, bit baldy head person (dont knw the name) Kindly action on the concerned staffs. Else this will be taken forward to the police control room. Thanks, Basavaraj

On 2/9/14 I got into a bus heading bommanahalli from majestic.I saw that though there were many ladies standing in the bus(including me), two of the ladies seats were occupied by police constables and kindly asked them to follow the rules by letting us sit, but to my horror what followed next was series verbal abuse directed towards me.It all started with those constables yelling at me that they wont be following any rules and me being a girl had to be docile and submissive and I shouldnt be questioning the authority, also they told me that they do social service and i'm being inhuman for not letting them sit to which i replied that its their duty to serve people and they aren't doing it for free, if they were really serving people they wouldn't have occupied ladies seat, and they are the ones who are supposed to uphold the law instead they are just crushing it under their feet. They also told me that they are not at all scared of any kinds of complaints against them and threatened to hit me if i back answered them, which was really barbaric.I was totally frustrated, deeply hurt and overwheled with anger because of their behaviour and it was so annoying to see that the conductor was just a dumb spectator of all these happenings.
Its my sincere request to the higher authority to take neccessary actions and steps to prevent the violation of rules. It will also be more helpful and kind of you if you made it even more clear that ladies' seats are meant only for ladies and not for gents, no matter whether they are police or just a layman(not to mention, rule is a rule even for a fool). And I ALSO HAVE A PHOTO OF IT INCASE YOUNEEDA PROOF.I hope that u'll be taking necessary actions.

My name is Sonia James, working as a employee in a nationalized bank . i used to travel in BMTC bus with a day pass. On 02nd September 2014, morning 8.am i got in the above mentioned BMTC bus (290 E) bus no KA 53 F 218., One lady ticket checker, Police inspector and another official person also stepped in the bus at the same time along with me, I was the only person got in the bus from that bus stop. The bus was not with much passengers, i got one seat, and those persons were start checking tickets of the passengers, . When the lady ticket checker approached me, i said i just now only got in to the bus and the conductor did not issue me ticket, but she did not agree with me and was shouting at me with rude way and asked me to pay fine of Rs.500 or above as if i am a ticket less passenger, she was keep on saying to pay Fine. How ever. another lady passenger told her(lady ticket checker) that " She(myself) just now only got into the bus behind you (lady ticket checker) from the same bus stop where you (lady ticket checker) got into. That time she (lady ticket checker) got convinced about the event. Then she(lady ticket checker) interrogating by raising questions to me that from "which door you entered in the bus and which bus stop ", not only once but repeatedly she was throwing questions. Finally i got bus day pass from the conductor, and i felt very much worried and disappointed over the lady checkers rude words and way of behavior to me who was no way committed any mistakes.. And like every ordinary person, i told that madam, i will make complaint for this bad behavior from a official person like you, for that she replied " Its a service only we are doing", Then i asked her name, she did not say, and She was not even wearing the Official ID Card She was not even ready to say a sorry for the mistake that happened from her side. My humble request is, that Ticket examiners are necessary for checking and taking stringent actions in the cases of ticket less travels. But they should not be impolite and treat public as WORMS. I humbly request your good office to take appropriate action in this regard Yours Faithfully Sonia James

Ka f 57 1262, 500c
From silk board to itpl
Bus reached at silk board stop at 8.30 am ist, waited for 5 minutes.

Then, bus took service road from hsr apartments to bda without even predicting the service road is blocked and again took a reverse/wrong route & wasted out 30 minutes over there. Inpsite the main road is without any traffice. Total time taken was 30 mns from silk board to hsr bda stop.

Then the bus stops at every bus stop atleast for 2 minutes. The bus reached to itpl at 10.45 am only. More than 2 huors from silk board, which is a long time.

The volvo bus pass is raised to 2, 350 rs but there is no proper a/c working in the bus or the cruisse does not even switch on /control the temperature

Respected sir, I would like to bring to your notice that the 60 and 77 series buses are to crowded as the frequency of these buses is lesser than the number of people traveling in them.There are many people traveling in these buses mostly students. The male bus conductor keeps moving from one end to other end issuing tickets and his movement from here and there again and again makes all the female very uncomfortable. So, on behalf of all the females, I request you to either employee both male and female conductors in the buses that are crowded or make a rule that the tickets must issued to the females before entering the bus. I request you to look into this matter and do the needful for us.

respected sir/madam i would like to register a complaint on 59h (bus driver and conductor) which travels from market to kurubarahalli this to inform they are so careless and least borthered to stop the bus in respected bus stop people will be waiting they are so careless to stop the bus and just move with empty bus i would reuest you to take aserious action else ill contact your higher authority please