Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

The BMTC service is pathetic.
Not the service actually , but the people who are involved in the service like the drivers and conductors.

With the introduction of Metro , I have become a regular commuter till MG Road and take the G8,G9,G11 bus from Metro Station to Cunnigham Road while going , and take the same buses from Indian Express to MG Road Metro Station.

While going , its not a problem , but while coming these buses are a menace . They never stop at the Indian Express stop . I have to run after them ,bang on the bus body , but still they dont stop. I have complained to the BMTC inspector who sits at the MG Road railway station , but they happily say "hindi gotilla".


I do not know if there is any point in submitting the complain here , but still as a BMTC commuter , I think this needs to be addressed.

I am a regular passenger of BMTC Volvo Route No. 500K. Today I had a traumatic experience when I became a victim of extrteme rude behaviour and abusive language of 500K route bus driver of bus no. KA-01 FA-1847. The incident is as follows.
I borded the bus at Chandra Layout at 8:25 am today morning (19-Dec-2011). The bus did not stop at the regular bus stop. Instead it stopped at the junction (Gurusagara hotel junction)blocking other traffic. It was very risky to board the bus at that junction. Somehow I managed to get into the bus. I simply told driver that he should not stop at the junction. It is very risky for the passengers.
Immediately he started talking rudely to me using abusive languages. I was shocked and wanted to know why he was behaving that way and using such bad languages. He aws adamant and continued the same. Then I told him "Either you stop or I will complaint against you" He replied " Take down the bus no (KA-01 FA-1847) and do whaetever you want...complain to Chief Minister"
It did not stop there. He took the bus to Kamakhya Depot and stopped there saying that he would not go. He gathered 4-5 people there. They came into the bus and started interrogating me. By the time, all the passengers were getting late for their work and he was simply not listening to them. He was very adamant that he would not go. Then one supervisor gentleman came and asked the driver to start the bus.
I am a regular passenger of this route. I have never been abused and behaved such rudely like this earlier. I know all drivers are not like this. But for this type of few drivers "BMTC Volvo Service" which is a pioneer in all India is loosing its reputation. I hope you will take some action against this driver training him properly how to behave with passengers
Thanks and Regards,
SujanC

Bus Number: KA 01 FA 1927,
Route: 500 DA (ITPL to Hebbal)

This is not the first instance where a BMTC bus driver has insulted or instigated a passenger for an unnecessary argument.

We were a group of 6 members (3 girls & 3 boys) and we boarded the bus from in front of SAP Lab, Whitefield. We were headed for Innovative Multiplex, Marathahalli. Since it was office hours (approx 6:30 PM) the volvo was over crowded.

When 3 o[censored]s (girls) boarded the bus from the front gate, the bus door was not even closing properly. There were 3 or 4 middle aged men standing near the driver's seat (2 of them were told to be BMTC officers). With advancement of each bus stop the crowd started increasing and there was no way that the ladies can stand without leaning on the men...we were just pressing against each other. Knowing the fact that volvos have air brakes and the handle bars are quite high it was really very inconvenient to stand in that situation. Though none of the ladies budged a word, the inconvenience was prominent on their faces.

I was feeling weird and hence told one of the gentlemen, "Bhaiya aap log kyun piche wala gate pe nahi chale jate?" (Brother why don't you all go to the back gate)...those were the exact words without .001 % of rudeness in it. To this the driver replied that we can get off the bus if we had any problem...adding to it, at the next stop he asked us to get down.

Once we reached our destination, we took the name of the depot and wanted to know the name of the driver without using any profanity. To this the driver started reacting...started abusing...using vulgar words (asking the boys in the group to take the girls to their home if they are so much bothered). This resulted in a 5 to 7 minutes altercation.

My questions are:
1. Did we say anything wrong?
2. Did we use any vulgar words that the driver started reacting?
3. We are the passengers. We purchase the tickets. Its a public conveyance. Who are they to decide if we can board the bus or not?
4. Drivers generally do not allow male passengers to board from the front gate when the bus is too crowded. Then why should BMTC employees be an exception to this rule?

The government is trying to motivate citizens to commute in public transport. Do you really think we would feel comfortable if this is the kind of behaviour meted out to us? We strongly feel there needs to be an end to this.

Looking forward to some action on this

Regards
A fellow citizen

Dear Sir/ Madam

My name is Chitti Babu from Vijayanagar, Bangalore. Last Friday i.e., on 09-Dec-2011 around 10PM I had boarded a 335E volvo bus from Kundanahalli Gate to Majestic. Along with me I was carrying a white plastic bag in which there was a new pair of safety shoes. The bus reached Majestic around 11 PM & by slip of mind I forgot to collect the plastic bag which I had kept below my seat. I only realised after reaching my home around 12PM. I do admit my mistake for my absence of mind. Immediately I called the BMTC customer care number [protected] from my mobile number [protected] & informed the customer care executive by name Santosh & requested him to pass on the message to the nearby Depot No. 7. To my shock there was a very rough & rude reply from the customer care executive saying that if he informs the bus depot about this, they would spit him on his face. I was really taken aback by the kind of words used & response received from a customer care executive who was supposed to talk to the customers politely & gently, which are the basic qualities of any customer care executive whatsoever. He even threw a challenge to me saying that I can take all his details & do whatever I want & adding to the insult, he even disconnected my call. I again redialled the number & the same customer care executive lifted the call & upon hearing my name, he again disconnected the call. I was totally confused by the behaviour of a customer care executive that too of a Government run body. I’m very unhappy with this incident. If they couldn’t resolve my issue, atleast, they could have spoken to me in a proper & decent manner. I believe Bangaloreans are the most soft spoken people when compared to any city in India, not like Mr. Santosh – Customer Care Executive(BMTC). Hope BMTC can step up to this & improve their service to their commuters in a better way.


Regards
Chitti Babu R

Sir,

Bus from banashankari to Domlur bridge bus no. 201, timing 7.50 am at BTM layout water tank. There was argument with bus conductor for change
i gave him 100 Rs. fare was Rs.11 in return he gave me Rs. 80/- asking for 1 re change to give another Rs.10/-. But unfortunately i didnt had a 1 re change.He argued for 1 re and refused to give 9 Rs. change or he wanted to tie up with other person so that i can take from them which was not possible.

Infact this is not a complaint, consider it as a suggestion to keep enough change with conductors to aviod such arguments.Because sometimes it is difficult to carry exact change and travel. And also conductors to behave and co-operate properly with the genuine customers.

Dear Sir, I can see a lot of buses via Koramangala to Domlur like 201D,M,Q,K1,MPEF,8...etc. Why there is only a single bus via Koramangala to ITPL (411E) that too it pass via Kormangala in the early morning 6'Oclock
Either you change the timing which is convinient for employees say after 8 AM or add more buses in this route

Hi,

We the resident of J.P.Nagar 7th Phase, R.B.I.Layout find it extremely difficult to get a bus at peak hours (9:00 A.M to 10:30 A.M) from J.P.Nagar 7th Phase/JambuSavariDinne to Jayanagar 4th Block/Market/Mejestic and also from 7:00 P.M to 8:00 P.M from Jayanagar/Market/Mejestic to J.P.Nagar 7th Phase/JambuSavariDinne.

As there is very less buses at this route especially at the peak hours, buses will be over crowded and people wont get place to stand.

It will be easier if there are frequent buses from the above said Destination at peak hours for every 15 mins, this will benefit many commuters.
Auto drivers charge exorbitantly and it becomes difficult for those who commute daily. It will be more convenient if BMTC provides Volvo bus too.

So, I kindly request BMTC authorities to consider the issue and act on the same.

Thanks & Regards,
Anjali
(J.P.Nagar 7th Phase resident)

respected sir
on nov 18 2011 i was travelling from marthalli to kadgudi in the BMTC bus numbered KA1 FA1152.
i boarded the bus at marthalli bridge at 7:30 pm and took a ticket to kadgudi .i gave him 12 RS and as the fare was 13 i gave him 5 rs .i waited for the change and i thought he would give me .but he passed away from me and i called him politely to give me 4 rs.but he started abusing me in kannada as i can undestand little kannada , i replied him that i could help him if he could speak to me in telugu hindi or english .i heard him talking in hindi. he could have spoke to me in hindi atleast, but he didnt. he started abusing in english and kannada that this is kannada and you have to speak in kannada only. well did i mis behave with him or did i abuse him .no nothing,

i know india is a land of different cultures. its a shame on the bmtc drivers speaking to the commuters this way.is this the culture , is this the manner he behaves with the commuters .


i very sincerely urge you take a severe action on such conductors in BMTC.


yerram reddy charan reddy
APSP
charlapalli
hyderabad
reddy.[protected]@gmail.com

Dear Sir,

I have experienced one incident with conductor in bangalore city bus or it is regulare practice in buses.

I was travelling with my family (wife + 2 kids) towards Shivajinager from Banaswadi.

I board the bus from Banaswadi (bus stop Near Uttam sagar hotel, banaswadi) at 3.50 pm on 06/Nov/2011 (Bus no. is

KA-01 F 8932). i aksed conductor to give me two day pass and two half ticket for Indian Express. He gave me two day

passes worht Rs. 45/- each and alos gave me two half ticket worth Rs. 11/- each. so, all together i have paid him

Rs. 112/- ( 45+45+11+11). I asked conductor that how much will it cost for half ticket then he replied that Rs. 11/-

each. then I aksed for full ticket rate then he replied that it is Rs. 13/- I agrued with him that it should be Rs.

6/- or Rs. 7/- then he said that the rate has increased. so, I have stopped arguring with him and i note down the

bus no. I got surprised when i Saw the tickets which he gave us. i felt that he gave us used ticket why i strongly

belive this because both ticket has different serial no. (ideally it should be in series) and some thing is written

on back side of the ticket. normally conductor used to wirte balance amount on back side of the ticket.

I spoke to KBS control room and they told me to give complaint via email.

I think some thing is going wrong in bangalore city buses. and its my duty to bring to your notice.

Please let me know that what type of action will be taken against this conductor.

Here I am sending the copy of both day passes and both tikcets for your better understanding and further action.


Thanks

Ajay Patel

I had taken a bus on 5th November from Anekal to Majestic. Bus No KA01 FA 2034. One of the passenger had got in and he was from other state, he had asked for a 45 rs daily pass but the conductor was insisting him to buy a ticket instead of pass, just because the gentlemen was not able to communicate in kannada the conductor flung the 100rs note which he had give. I mean i don't understant wat are these type of conductors upto.

I think the conductors and drivers should be taught a lesson on how to behave with the passengers. It's only because we travel in buses that these slugs have their jobs in place.

I

My name is Ramakrishna.T.V. I had purchased 2 KSRTC tickets to travel from Bangalore to Chennai on date 21/09/2011. The class of service booked was KSRTC, AIRAVAT (Volvo AC), Multi Axle (Club Class) SSL and the total fare paid was Rs.1436/-, with seat Nos. 37 & 38.
I had booked the above 2 tickets thro E-ticket Reservation. As the KSRTC e-ticket contains clear instructions that Free Travel is permitted in city buses within...

DEAR,

BANGALORE BMTC BUS ROUTE 37 VIDE NO. KA 01 F 2445 HAS NOT STOPPED AT BUS STOP AT KASTURBA ROAD IN FRONT OF SUNDARAM MOTORS BUS STOP. (ON THE WAY TO SRINAGARA), ON 13/10/2011/THURS AT 18:03 HRS.,

I STARTED RUNNING TILL THE NEAREST SIGNAL TO CATCH THE BUS AND THE BUS WAS AT THE SIGNAL, AND I REQUESTED THE CONDUCTOR, WHO WAS CHATTING WITH THE DRIVER NEAR THE DRIVER AND NOT BOTHERED TO ANSWER ME PROPERLY AS TO WHY HE HAD NOT STOPPED IN THE BUSSTOP. AND RELUCTANTLY, HE DID NOT EVEN OPEN THE HYDRAULIC DOOR FOR ENTERING, EVEN AFTER SEEING ME SWEATING FOR CATCHING THE BUS.

I BELIEVE THAT BMTC RUNS TRANSPORTATION FOR THE PUBLIC, AND THE BUS CONDUCTOR / DRIVER ARE TAKING LAW / RULES / POLICIES INTO THEIR HANDS AND THE AUTHORITIES ARE NOT INFORMED FOR PROPER ACTION.

IN ADDITION TO, THERE IS A VERY RARE FREQUENC;Y OF BUS ROUTE 37 AND IF THIS HAPPENS, WHAT WILL BE THE PUBLIC FATE PLEASE?

REGARDS,

S. RAVI
[protected]
[protected]@ubmail.comj

BMTC Conductor misbehaved:
Hello,
I'm Ananya Biswas Working as a software engineer in a company based at KTPO.

I travelled using bus number KA 01 FA 1748 from Kundanahalli gate to KTPO. The conductor was pushing in every one and letting in more girls from the front gate. He pushed me once and I tried to move in but I had a laptop bag and could not move anymore. Then he started yelling and pushing me continuously for 5 to 6 times and was continuously shouting. The driver also started yelling.

I told him to keep his hands away and to tone down his voice as I am not travelling free of cost. Then the driver stopped the bus and the conductor started to push me out and told me to get down. Since the bus was blocking the road, some cars at the back started honking and they had to move the bus. The conductor still tried to push me out of the moving bus. Finally the driver started laughing and asked the conductor to leave me.

I told them that I would complain to which the conductor said that call up the call center people & take the number from me if required and started laughing.

I want some action to be taken against the conductor so that they at least learn to behave.

Thanking you,
Ananya Biswas

Bus complain
Dear Sir,
This is complain against an Bus no KA-01F-3922 that the conductor of BMTC(Bangaluru metropolitan transport corporation). I was traveling in BMTC bus from domluru to marathahali. I caught bus from domlur in morning 8.45 AM Today. I gave ticket charges to conductor and asked for ticket for multipule times. And when my stop came that time the conductor showed me the way to get down. He didn’t gave us ticket but took the charges.
Where should I file the complain.
Is this forum is helpfull for complain.
This is the incident just happened 45 mins before to me.
NOTE: The person who drives the bus is the conductor in the bus. conductor not supposed to take govt money in his pocket.

contact: [protected]@yahoo.com

Dear Sir,

Route G2 bus number KA01-F-2220 is cheating the BMTC and the people. Yesterday, on 12 Sep 2011 at about 7.30pm at Koramangala Bus depot, the bus was travelling empty towards Sarjapur Road. When I boarded the bus, the conductor told that the bus only goes till Kormangala first block, although it was clearly displayed on the bus that it was supposed to go till Sarjapur Road. Since it was raining, I was not well and was in a hurry, I boarded another G2 bus which came there about the same time.

In the other bus, other people narrated the same story and complained about this being a frequent behavior i.e Two G2 buses will be empty with minimal capacity and people travelling to Sarjapur have to be cramped into just one bus carrying three times its capacity.

I also doubt if the drivers do not travel the entire distance, do they make a profit by selling the diesel, since the alloted diesel will not be used.

- Suraj
Sarjapur Road,
bangalore

the bmtc onductors are behaving too rudely nowadays...... they don't even mind to use all the worst slangs.... And if you try to question them they hit you with whatever they get.... this matter is to be taken seriously..... I'm citing this incident from my own experiences. bus no.. KA 05F 035. route no 281d...... thu 8th sep. 2011 at 2:25 pm

Hi,

Volvo buses are taking huge fares and not putting AC in the bus. Daily i am travelling from Banashankari to ITPL in VOLVO. Nowadays the VOLVO service has become VOLVO ATYACHAR SERVICE. Yesterday-7-sep-2011 (it happens daily) at 7:00 PM from ITPL to banashankari 500C(in banashankari he changed to 500P) bus, the bus was fully packed. He has not put the AC. he has just put the fan(blower) butnot AC. when we asked conductor to increase / put on AC he gave the vague answer saying it cannot be increased. Travelling two hours in AC bus without AC is horrible and suffocating.Normal BMTC buses are better than your VOLVO ATYACHAR service. atleast they have windows.

either BMTC should give training to drivers on how to put AC not just fan or stop your VOLVO ATYACHAR service..Don't think passenger as fools who cannot differentiate between blower and AC.

Also, there is no place where we can give complaints about this things / drivers / conductors. even if wegive complaint no action will be taken by concerned authority(mightbe due to corruption..might be concerened authorities taking bribe for not taking action).

Sir,
I faced embarrassment when approached the counter at Bus stand, Yelahanka(5th Phase) to seek information on student bus pass for my child. The staff (Mr Murthy) on hearing Hindi/English, asked to either converse in Kannada Language or see the information on board. The board was also in Kannada Language. On re-approaching, instead of providing information, he insulted and manhandled me as I was non-Kannadiagn. Even no one could make me to understand my fault. I returned back with the feeling of frustration and humiliation in my own country which I am serving with full dedication.
Suggestion
(a) The Pass Information at Bus stands, may be made available in English/Hindi also to facilitate all the personal from globe. This will help as an aid to prosperity and development of the city.
(b) A complaint cell may be hoisted on web to maintain the goodwill of organisation.
(c) Action may be initiated against the defaulters and feed back of the same be provided to the complainant to create good image all over the Globe. thanks and regard... S Pachauri ([protected]@rediffmail.com)

Dear sir/madam,
today 09/08/2011 i was travelling through BMTC bus from tin factory to bhattarahalli.but when the conductor came to issue th ticket he didnt give me the change back. when asked him he used bad language with rude behavior..the travel fare from tin factory to bhattrahalli is 9 rs..i had given him 20 rs. when asked for change he misbehaved very badly..the bus no KA 01 FA 1214.please take the action and make public service the best in karnataka.

Hi, This is srikanth working in wipro in EC.
I have a complaint against the lady conductor who misbahaved with me on 4th aug.
I get up to the bus from EC phase1. At that time the bus was full of passengers. So I didn't see the conductor near by. So I thought I will take ticket when the croud gets less in numbers.
Then I got seat, So I went there and sit. Then she came near me. Myself called her and took the ticket.
See our conversation:
Me: "Give me a ticket to WEIPRO"
Conductor: "From where did u get into the bus?"
Me: "EC phase 1"
Conductor: "You should take the ticket immideatly"
Me: "What do u mean by that? I should come to you and take ticket???!!! That is your resposibility to come to the passangers and issue the tickets"
Condu: "The bus was crowded, how can I come and issue ticket to you?"
Me: "Then how can you expect me to come and get the ticket with that crowd"???
Condu: "That is your resposibility to take the ticket"
Me: "Govt is paying you to do this job. Not me"
Condu: Why are you talking to me like that"
Me: I have already taken the ticket right. Then why are you continuing this?
This is not Irland to get the ticket ourselves with an automated machine.
Conduc: (Again repeating the same) You should have travelled with out ticket everyday.
Me: What the hell you think of yourself.
I am not such a kind of person. Do you think I will construct new buldings with this 10rs..?
Conduc: Was continued with some stupid conversation..


This is the serious problem we are facing with this Volve bus conductors. 356C it will reach wipro by 9-45am exactly.
We are giving the money and ourselves getting this kind of problems.
What a sh*##**## thing happening..??!!
Resolve this problem and suspend that conductor.


Regards
Srikanth ([protected])