Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Dear Sir,

I have experienced one incident with conductor in bangalore city bus or it is regulare practice in buses.

I was travelling with my family (wife + 2 kids) towards Shivajinager from Banaswadi.

I board the bus from Banaswadi (bus stop Near Uttam sagar hotel, banaswadi) at 3.50 pm on 06/Nov/2011 (Bus no. is

KA-01 F 8932). i aksed conductor to give me two day pass and two half ticket for Indian Express. He gave me two day

passes worht Rs. 45/- each and alos gave me two half ticket worth Rs. 11/- each. so, all together i have paid him

Rs. 112/- ( 45+45+11+11). I asked conductor that how much will it cost for half ticket then he replied that Rs. 11/-

each. then I aksed for full ticket rate then he replied that it is Rs. 13/- I agrued with him that it should be Rs.

6/- or Rs. 7/- then he said that the rate has increased. so, I have stopped arguring with him and i note down the

bus no. I got surprised when i Saw the tickets which he gave us. i felt that he gave us used ticket why i strongly

belive this because both ticket has different serial no. (ideally it should be in series) and some thing is written

on back side of the ticket. normally conductor used to wirte balance amount on back side of the ticket.

I spoke to KBS control room and they told me to give complaint via email.

I think some thing is going wrong in bangalore city buses. and its my duty to bring to your notice.

Please let me know that what type of action will be taken against this conductor.

Here I am sending the copy of both day passes and both tikcets for your better understanding and further action.


Thanks

Ajay Patel

I had taken a bus on 5th November from Anekal to Majestic. Bus No KA01 FA 2034. One of the passenger had got in and he was from other state, he had asked for a 45 rs daily pass but the conductor was insisting him to buy a ticket instead of pass, just because the gentlemen was not able to communicate in kannada the conductor flung the 100rs note which he had give. I mean i don't understant wat are these type of conductors upto.

I think the conductors and drivers should be taught a lesson on how to behave with the passengers. It's only because we travel in buses that these slugs have their jobs in place.

I

My name is Ramakrishna.T.V. I had purchased 2 KSRTC tickets to travel from Bangalore to Chennai on date 21/09/2011. The class of service booked was KSRTC, AIRAVAT (Volvo AC), Multi Axle (Club Class) SSL and the total fare paid was Rs.1436/-, with seat Nos. 37 & 38.
I had booked the above 2 tickets thro E-ticket Reservation. As the KSRTC e-ticket contains clear instructions that Free Travel is permitted in city buses within...

DEAR,

BANGALORE BMTC BUS ROUTE 37 VIDE NO. KA 01 F 2445 HAS NOT STOPPED AT BUS STOP AT KASTURBA ROAD IN FRONT OF SUNDARAM MOTORS BUS STOP. (ON THE WAY TO SRINAGARA), ON 13/10/2011/THURS AT 18:03 HRS.,

I STARTED RUNNING TILL THE NEAREST SIGNAL TO CATCH THE BUS AND THE BUS WAS AT THE SIGNAL, AND I REQUESTED THE CONDUCTOR, WHO WAS CHATTING WITH THE DRIVER NEAR THE DRIVER AND NOT BOTHERED TO ANSWER ME PROPERLY AS TO WHY HE HAD NOT STOPPED IN THE BUSSTOP. AND RELUCTANTLY, HE DID NOT EVEN OPEN THE HYDRAULIC DOOR FOR ENTERING, EVEN AFTER SEEING ME SWEATING FOR CATCHING THE BUS.

I BELIEVE THAT BMTC RUNS TRANSPORTATION FOR THE PUBLIC, AND THE BUS CONDUCTOR / DRIVER ARE TAKING LAW / RULES / POLICIES INTO THEIR HANDS AND THE AUTHORITIES ARE NOT INFORMED FOR PROPER ACTION.

IN ADDITION TO, THERE IS A VERY RARE FREQUENC;Y OF BUS ROUTE 37 AND IF THIS HAPPENS, WHAT WILL BE THE PUBLIC FATE PLEASE?

REGARDS,

S. RAVI
[protected]
[protected]@ubmail.comj

BMTC Conductor misbehaved:
Hello,
I'm Ananya Biswas Working as a software engineer in a company based at KTPO.

I travelled using bus number KA 01 FA 1748 from Kundanahalli gate to KTPO. The conductor was pushing in every one and letting in more girls from the front gate. He pushed me once and I tried to move in but I had a laptop bag and could not move anymore. Then he started yelling and pushing me continuously for 5 to 6 times and was continuously shouting. The driver also started yelling.

I told him to keep his hands away and to tone down his voice as I am not travelling free of cost. Then the driver stopped the bus and the conductor started to push me out and told me to get down. Since the bus was blocking the road, some cars at the back started honking and they had to move the bus. The conductor still tried to push me out of the moving bus. Finally the driver started laughing and asked the conductor to leave me.

I told them that I would complain to which the conductor said that call up the call center people & take the number from me if required and started laughing.

I want some action to be taken against the conductor so that they at least learn to behave.

Thanking you,
Ananya Biswas

Bus complain
Dear Sir,
This is complain against an Bus no KA-01F-3922 that the conductor of BMTC(Bangaluru metropolitan transport corporation). I was traveling in BMTC bus from domluru to marathahali. I caught bus from domlur in morning 8.45 AM Today. I gave ticket charges to conductor and asked for ticket for multipule times. And when my stop came that time the conductor showed me the way to get down. He didn’t gave us ticket but took the charges.
Where should I file the complain.
Is this forum is helpfull for complain.
This is the incident just happened 45 mins before to me.
NOTE: The person who drives the bus is the conductor in the bus. conductor not supposed to take govt money in his pocket.

contact: [protected]@yahoo.com

Dear Sir,

Route G2 bus number KA01-F-2220 is cheating the BMTC and the people. Yesterday, on 12 Sep 2011 at about 7.30pm at Koramangala Bus depot, the bus was travelling empty towards Sarjapur Road. When I boarded the bus, the conductor told that the bus only goes till Kormangala first block, although it was clearly displayed on the bus that it was supposed to go till Sarjapur Road. Since it was raining, I was not well and was in a hurry, I boarded another G2 bus which came there about the same time.

In the other bus, other people narrated the same story and complained about this being a frequent behavior i.e Two G2 buses will be empty with minimal capacity and people travelling to Sarjapur have to be cramped into just one bus carrying three times its capacity.

I also doubt if the drivers do not travel the entire distance, do they make a profit by selling the diesel, since the alloted diesel will not be used.

- Suraj
Sarjapur Road,
bangalore

the bmtc onductors are behaving too rudely nowadays...... they don't even mind to use all the worst slangs.... And if you try to question them they hit you with whatever they get.... this matter is to be taken seriously..... I'm citing this incident from my own experiences. bus no.. KA 05F 035. route no 281d...... thu 8th sep. 2011 at 2:25 pm

Hi,

Volvo buses are taking huge fares and not putting AC in the bus. Daily i am travelling from Banashankari to ITPL in VOLVO. Nowadays the VOLVO service has become VOLVO ATYACHAR SERVICE. Yesterday-7-sep-2011 (it happens daily) at 7:00 PM from ITPL to banashankari 500C(in banashankari he changed to 500P) bus, the bus was fully packed. He has not put the AC. he has just put the fan(blower) butnot AC. when we asked conductor to increase / put on AC he gave the vague answer saying it cannot be increased. Travelling two hours in AC bus without AC is horrible and suffocating.Normal BMTC buses are better than your VOLVO ATYACHAR service. atleast they have windows.

either BMTC should give training to drivers on how to put AC not just fan or stop your VOLVO ATYACHAR service..Don't think passenger as fools who cannot differentiate between blower and AC.

Also, there is no place where we can give complaints about this things / drivers / conductors. even if wegive complaint no action will be taken by concerned authority(mightbe due to corruption..might be concerened authorities taking bribe for not taking action).

Sir,
I faced embarrassment when approached the counter at Bus stand, Yelahanka(5th Phase) to seek information on student bus pass for my child. The staff (Mr Murthy) on hearing Hindi/English, asked to either converse in Kannada Language or see the information on board. The board was also in Kannada Language. On re-approaching, instead of providing information, he insulted and manhandled me as I was non-Kannadiagn. Even no one could make me to understand my fault. I returned back with the feeling of frustration and humiliation in my own country which I am serving with full dedication.
Suggestion
(a) The Pass Information at Bus stands, may be made available in English/Hindi also to facilitate all the personal from globe. This will help as an aid to prosperity and development of the city.
(b) A complaint cell may be hoisted on web to maintain the goodwill of organisation.
(c) Action may be initiated against the defaulters and feed back of the same be provided to the complainant to create good image all over the Globe. thanks and regard... S Pachauri ([protected]@rediffmail.com)

Dear sir/madam,
today 09/08/2011 i was travelling through BMTC bus from tin factory to bhattarahalli.but when the conductor came to issue th ticket he didnt give me the change back. when asked him he used bad language with rude behavior..the travel fare from tin factory to bhattrahalli is 9 rs..i had given him 20 rs. when asked for change he misbehaved very badly..the bus no KA 01 FA 1214.please take the action and make public service the best in karnataka.

Hi, This is srikanth working in wipro in EC.
I have a complaint against the lady conductor who misbahaved with me on 4th aug.
I get up to the bus from EC phase1. At that time the bus was full of passengers. So I didn't see the conductor near by. So I thought I will take ticket when the croud gets less in numbers.
Then I got seat, So I went there and sit. Then she came near me. Myself called her and took the ticket.
See our conversation:
Me: "Give me a ticket to WEIPRO"
Conductor: "From where did u get into the bus?"
Me: "EC phase 1"
Conductor: "You should take the ticket immideatly"
Me: "What do u mean by that? I should come to you and take ticket???!!! That is your resposibility to come to the passangers and issue the tickets"
Condu: "The bus was crowded, how can I come and issue ticket to you?"
Me: "Then how can you expect me to come and get the ticket with that crowd"???
Condu: "That is your resposibility to take the ticket"
Me: "Govt is paying you to do this job. Not me"
Condu: Why are you talking to me like that"
Me: I have already taken the ticket right. Then why are you continuing this?
This is not Irland to get the ticket ourselves with an automated machine.
Conduc: (Again repeating the same) You should have travelled with out ticket everyday.
Me: What the hell you think of yourself.
I am not such a kind of person. Do you think I will construct new buldings with this 10rs..?
Conduc: Was continued with some stupid conversation..


This is the serious problem we are facing with this Volve bus conductors. 356C it will reach wipro by 9-45am exactly.
We are giving the money and ourselves getting this kind of problems.
What a sh*##**## thing happening..??!!
Resolve this problem and suspend that conductor.


Regards
Srikanth ([protected])

Hi,
Today Aug-03-2011, at around 9:00 am, I dropped my wife to her office in electronic city, infosys gate-7, and I was about to start off my bike, suddenly a BMTC VOLVO bus with registration number KA01-F-3974 passed rubbing by bike on the right, I was lucky to balance not to fall. Even a little more impact would have resulted in a terrible accident. There was no reason why the BMTC driver could not see. I was shocked by his rash driving.

Please take necessary action.

Thanks,
Madhusudhana

Hi,
My name is Pallavi. I have traveled in the BMTC Vajra service since last week between Ragi Gudda and J. P. Morgan chase on Outer Ring Road. Today however, since I was late to work I took a normal BTS bus that said Tin Factory. While buying the ticket I asked for J. P. Morgan Chase, the conductor, a lady, gave me the ticket and said it's called Kadubeesanahalli not J.P. Morgan Chase. I understood that as the name of the stop being Kadubeesanahalli. I accepted the ticket and sat down.
I was not aware that these stops are not the same. When we neared J.P.Morgan Chase, since the bus did not stop, I asked the driver if he would stop so I could get off, he told me there is no designated stop there and I would have to get off in the next stop. This I have no problem with but I looked at the conductor and asked her why she did not tell me this when I was boarding the bus, she told me I did tell you it was Kadubeesanahalli. But I said I did not know these stops were not the same since it was my first time on a BTS. She said she couldn't care if I was that stupid. I had to get off earlier to get to my work place. She then proceeded to make fun of the fact that I was listening to my mobile so I was probably deaf and that I was blind as well. She then went on to call me a "###" in Kannada and when I was getting off the bus threatened to teach me a lesson. Nobody including the driver intervened when this was happening and after I did get off the bus at Marath halli bridge, she still proceeded to call me some obscene words in Kannada while everyone just looked on.
This has been a severely traumatic experience for me and I am still shaking as I write this. I will consider legal action against the conductor if BMTC does not take action against her. The bus drove off too fast for me to note down its route number. But the vehicle number is KA 01 FA 1465. I think the route number is D 12. I got on the vehicle at around 10 40 AM at Ragi gudda and got off around 11 30 AM at Marathalli bridge today Aug, 1 2011.
I am genuinely unaware of bus stops since the Vajra buses don't really announce the stops and the conductors are courteous enough to tell you when your stop is nearing.
I am willing to identify the conductor if necessary. As I said I am considering legal action as well as talking to the press on how this is such a menace to society.
Please let me know how to proceed.
Thanks,
Pallavi

Hi,
This complaint is regarding a driver's attittude to the commuters.The driver's duty is to open the doors as per the commuters request.All buses Volvo or ordinary ones open the door at BEL Circle signal stop.Since the signal takes time to go Green, usually everybdy gets down at red(since its a main stop and people have to go to different routes).But here this driver is too harsh & arrogant and picks up a fight with the commuters and adamant not to open the door at any cost.The Bus route is 276(KBS-Vidyaranyapura), No:- ka-01 fa 2272. The driver nameplate was missing but he's a plump fellow who takes up evening 6.30-7.00 route from KBS.This bus comes across BEL Circle around 7.00-7.30.
This driver needs strict warning from officials.Plz take due action for this complaint.I am posting this complaint as a representative for lots of people who has faced this situation.

This event happened on 20th July 2011, 4:30 PM when I boarded the Volvo bus – 201R (KA01 F9006) from Madiwala and was going to BEML gate. I know the fair is 35.00 rupees as I regularly travel in this rout. But the conductor was charging me 40.00 rupees, when I asked him politely that why he was charging more. He was so violent suddenly and asked the driver to stop the bus. Both conductor and driver started threatening me and told me they will take the bus to the Madiwala police station. Then they took the bus back to the Madiwala police station. After a series of discussion in police station I got back my money, but I had missed that bust and had to wait for long hours to catch the next bus.
Here I want to say.. . it is not about the money , but the misbehavior the conductor and driver were shown was really intolerable . They do not care about the passenger and they behave just like mafia and rowdies and there is no strict law to punish these people. Even I requested the police to take action but they are not ready to listen anything.
I request you to take action against the conductor so that he will learn a lesson from his mistake.

Hello sir,

Today morning I was waiting for the Bus on Hosa Road Junction for Silk Board. Bus # 600CK stopped at Hosa Road Junction. But when I knocked the door of the bus, driver refused to open the door after numerous requests.

First I thought, he did not see me. But later after numerous reminders, he saw me and signaled to take another Bus.

Incidence Date: July 15th, 2011
Incidence Time: 11:30AM
Bus Type: BMTC VOLVO (600 CK)
Bus #: KA 01 FA 1955

Regards,

Nishant
[protected]

I get into the bus 314 from CMH road in bangalore and heading to LRDE petrol bunk .
The bus was full and the conductor was in other side . So I can't do my ticket just after getting into the bus . I give the fare to conductor after BEML gate stop 10 /- . The driver starts shouting in kanara and refused to give the ticket .So i have to get down from bus without ticket though I gave the money .

This kind of misbehave cannot be tolerated and you should take action against 314 .

Hi
My name is Anurag, I wanted to share the experience of cheating that I faced from a BMTC 500 series bus no KA F 4598 , which was travelling from Silk board to Hebbal. I have been travelling in BMTC busses for 2 years now, and consider them the most safe way of travelling but this incident has completely changed the view about BMTC volvo buses. I generally carry change of 100 so that I donot have problem buying ticket and so that there is no problem getting a change from the conductor. Today 3rd july 2011, I boarded the bus KA F 4598,at Silk Board to Marathahalli Multiplex stop, as usual was carring 5, Rs 10 notes. I gave the conductor 40Rs as the price had increased by 5Rs extra. But he had no change at all. Instead of giving him 40Rs for a 35Rs ticket, he was not able to return 5Rs and wrote down at the back of the ticket to be given later, taking into consideration silk board is the starting point he is supposed to have change. I trusted the conductor and came till my drop point, when I showed the ticket to get my change at marathahalli, he wipes out the Rs5 written by him from the back of the ticket and gives me a 2Rs. I said that I would not take 2Rs as this has happened a day before as well. Even a 1Rs has value. Then the conductor started shouting at me. He gives me a 10Rs note and asks me to go get the change. In the mean time I started writing the Bus no. and he realised I was about to complain. He again started at me threatening me not to complain. He also didnot return 5Rs. I also didnot feel safe and human to fight with a conductor over 5Rs. But its not just me who is being cheated. This has started happening more in volvo buses since the increase of fare by 5Rs. This needs to be checked ASAP, so that the respect for BMTC continues. But also to say that there are conductors who return the change to a passenger by requesting a change from a different BMTC bus but this bus conductor didnot even do that and he wanted me to get a change and return him, where as it is supposed to be his duty. In case he donot have change he would have asked me to get down at the silk board bus stop itself as the ticket was cut when the bus was standing at the silk board bus stop.
The following are the details, please take strick action on such culprits:
bus no.: KA F 4598
Ticket no.: 001725
Date on ticket: 03/07/2011 12:55:34
SILK BOARD - MARTHHALI B
total dist: 14Kms
FULL : 1 x 35.00 = 35.00

In case the ticket is required, I have the ticket with me

Thanks & Regards
Anurag

Hello,

This issue is regarding the Volvo buses route 500 W whose route is from ITPL to ISRO Layout and vice versa.
These volvo buses runs as 500 C (bus board) from ITPL then changes to 500 W at Silkboard. This is a big problem for commuters who are travelling to ISRO Layout from ITPL as they have to take the same bus again from Banashankari, as the commuters are unaware of the change of the route name.
So, I would like to request the higher officials to see to that the bus runs as 500 W from ITPL and not as 500 C.

I hope this issue would be solved. If not i would request to introduce an BMTC ordinary bus with the same bus number (500 W).