Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

Hi,

Volvo buses are taking huge fares and not putting AC in the bus. Daily i am travelling from Banashankari to ITPL in VOLVO. Nowadays the VOLVO service has become VOLVO ATYACHAR SERVICE. Yesterday-7-sep-2011 (it happens daily) at 7:00 PM from ITPL to banashankari 500C(in banashankari he changed to 500P) bus, the bus was fully packed. He has not put the AC. he has just put the fan(blower) butnot AC. when we asked conductor to increase / put on AC he gave the vague answer saying it cannot be increased. Travelling two hours in AC bus without AC is horrible and suffocating.Normal BMTC buses are better than your VOLVO ATYACHAR service. atleast they have windows.

either BMTC should give training to drivers on how to put AC not just fan or stop your VOLVO ATYACHAR service..Don't think passenger as fools who cannot differentiate between blower and AC.

Also, there is no place where we can give complaints about this things / drivers / conductors. even if wegive complaint no action will be taken by concerned authority(mightbe due to corruption..might be concerened authorities taking bribe for not taking action).

Sir,
I faced embarrassment when approached the counter at Bus stand, Yelahanka(5th Phase) to seek information on student bus pass for my child. The staff (Mr Murthy) on hearing Hindi/English, asked to either converse in Kannada Language or see the information on board. The board was also in Kannada Language. On re-approaching, instead of providing information, he insulted and manhandled me as I was non-Kannadiagn. Even no one could make me to understand my fault. I returned back with the feeling of frustration and humiliation in my own country which I am serving with full dedication.
Suggestion
(a) The Pass Information at Bus stands, may be made available in English/Hindi also to facilitate all the personal from globe. This will help as an aid to prosperity and development of the city.
(b) A complaint cell may be hoisted on web to maintain the goodwill of organisation.
(c) Action may be initiated against the defaulters and feed back of the same be provided to the complainant to create good image all over the Globe. thanks and regard... S Pachauri ([protected]@rediffmail.com)

Dear sir/madam,
today 09/08/2011 i was travelling through BMTC bus from tin factory to bhattarahalli.but when the conductor came to issue th ticket he didnt give me the change back. when asked him he used bad language with rude behavior..the travel fare from tin factory to bhattrahalli is 9 rs..i had given him 20 rs. when asked for change he misbehaved very badly..the bus no KA 01 FA 1214.please take the action and make public service the best in karnataka.

Hi, This is srikanth working in wipro in EC.
I have a complaint against the lady conductor who misbahaved with me on 4th aug.
I get up to the bus from EC phase1. At that time the bus was full of passengers. So I didn't see the conductor near by. So I thought I will take ticket when the croud gets less in numbers.
Then I got seat, So I went there and sit. Then she came near me. Myself called her and took the ticket.
See our conversation:
Me: "Give me a ticket to WEIPRO"
Conductor: "From where did u get into the bus?"
Me: "EC phase 1"
Conductor: "You should take the ticket immideatly"
Me: "What do u mean by that? I should come to you and take ticket???!!! That is your resposibility to come to the passangers and issue the tickets"
Condu: "The bus was crowded, how can I come and issue ticket to you?"
Me: "Then how can you expect me to come and get the ticket with that crowd"???
Condu: "That is your resposibility to take the ticket"
Me: "Govt is paying you to do this job. Not me"
Condu: Why are you talking to me like that"
Me: I have already taken the ticket right. Then why are you continuing this?
This is not Irland to get the ticket ourselves with an automated machine.
Conduc: (Again repeating the same) You should have travelled with out ticket everyday.
Me: What the hell you think of yourself.
I am not such a kind of person. Do you think I will construct new buldings with this 10rs..?
Conduc: Was continued with some stupid conversation..


This is the serious problem we are facing with this Volve bus conductors. 356C it will reach wipro by 9-45am exactly.
We are giving the money and ourselves getting this kind of problems.
What a sh*##**## thing happening..??!!
Resolve this problem and suspend that conductor.


Regards
Srikanth ([protected])

Hi,
Today Aug-03-2011, at around 9:00 am, I dropped my wife to her office in electronic city, infosys gate-7, and I was about to start off my bike, suddenly a BMTC VOLVO bus with registration number KA01-F-3974 passed rubbing by bike on the right, I was lucky to balance not to fall. Even a little more impact would have resulted in a terrible accident. There was no reason why the BMTC driver could not see. I was shocked by his rash driving.

Please take necessary action.

Thanks,
Madhusudhana

Hi,
My name is Pallavi. I have traveled in the BMTC Vajra service since last week between Ragi Gudda and J. P. Morgan chase on Outer Ring Road. Today however, since I was late to work I took a normal BTS bus that said Tin Factory. While buying the ticket I asked for J. P. Morgan Chase, the conductor, a lady, gave me the ticket and said it's called Kadubeesanahalli not J.P. Morgan Chase. I understood that as the name of the stop being Kadubeesanahalli. I accepted the ticket and sat down.
I was not aware that these stops are not the same. When we neared J.P.Morgan Chase, since the bus did not stop, I asked the driver if he would stop so I could get off, he told me there is no designated stop there and I would have to get off in the next stop. This I have no problem with but I looked at the conductor and asked her why she did not tell me this when I was boarding the bus, she told me I did tell you it was Kadubeesanahalli. But I said I did not know these stops were not the same since it was my first time on a BTS. She said she couldn't care if I was that stupid. I had to get off earlier to get to my work place. She then proceeded to make fun of the fact that I was listening to my mobile so I was probably deaf and that I was blind as well. She then went on to call me a "###" in Kannada and when I was getting off the bus threatened to teach me a lesson. Nobody including the driver intervened when this was happening and after I did get off the bus at Marath halli bridge, she still proceeded to call me some obscene words in Kannada while everyone just looked on.
This has been a severely traumatic experience for me and I am still shaking as I write this. I will consider legal action against the conductor if BMTC does not take action against her. The bus drove off too fast for me to note down its route number. But the vehicle number is KA 01 FA 1465. I think the route number is D 12. I got on the vehicle at around 10 40 AM at Ragi gudda and got off around 11 30 AM at Marathalli bridge today Aug, 1 2011.
I am genuinely unaware of bus stops since the Vajra buses don't really announce the stops and the conductors are courteous enough to tell you when your stop is nearing.
I am willing to identify the conductor if necessary. As I said I am considering legal action as well as talking to the press on how this is such a menace to society.
Please let me know how to proceed.
Thanks,
Pallavi

Hi,
This complaint is regarding a driver's attittude to the commuters.The driver's duty is to open the doors as per the commuters request.All buses Volvo or ordinary ones open the door at BEL Circle signal stop.Since the signal takes time to go Green, usually everybdy gets down at red(since its a main stop and people have to go to different routes).But here this driver is too harsh & arrogant and picks up a fight with the commuters and adamant not to open the door at any cost.The Bus route is 276(KBS-Vidyaranyapura), No:- ka-01 fa 2272. The driver nameplate was missing but he's a plump fellow who takes up evening 6.30-7.00 route from KBS.This bus comes across BEL Circle around 7.00-7.30.
This driver needs strict warning from officials.Plz take due action for this complaint.I am posting this complaint as a representative for lots of people who has faced this situation.

This event happened on 20th July 2011, 4:30 PM when I boarded the Volvo bus – 201R (KA01 F9006) from Madiwala and was going to BEML gate. I know the fair is 35.00 rupees as I regularly travel in this rout. But the conductor was charging me 40.00 rupees, when I asked him politely that why he was charging more. He was so violent suddenly and asked the driver to stop the bus. Both conductor and driver started threatening me and told me they will take the bus to the Madiwala police station. Then they took the bus back to the Madiwala police station. After a series of discussion in police station I got back my money, but I had missed that bust and had to wait for long hours to catch the next bus.
Here I want to say.. . it is not about the money , but the misbehavior the conductor and driver were shown was really intolerable . They do not care about the passenger and they behave just like mafia and rowdies and there is no strict law to punish these people. Even I requested the police to take action but they are not ready to listen anything.
I request you to take action against the conductor so that he will learn a lesson from his mistake.

Hello sir,

Today morning I was waiting for the Bus on Hosa Road Junction for Silk Board. Bus # 600CK stopped at Hosa Road Junction. But when I knocked the door of the bus, driver refused to open the door after numerous requests.

First I thought, he did not see me. But later after numerous reminders, he saw me and signaled to take another Bus.

Incidence Date: July 15th, 2011
Incidence Time: 11:30AM
Bus Type: BMTC VOLVO (600 CK)
Bus #: KA 01 FA 1955

Regards,

Nishant
[protected]

I get into the bus 314 from CMH road in bangalore and heading to LRDE petrol bunk .
The bus was full and the conductor was in other side . So I can't do my ticket just after getting into the bus . I give the fare to conductor after BEML gate stop 10 /- . The driver starts shouting in kanara and refused to give the ticket .So i have to get down from bus without ticket though I gave the money .

This kind of misbehave cannot be tolerated and you should take action against 314 .

Hi
My name is Anurag, I wanted to share the experience of cheating that I faced from a BMTC 500 series bus no KA F 4598 , which was travelling from Silk board to Hebbal. I have been travelling in BMTC busses for 2 years now, and consider them the most safe way of travelling but this incident has completely changed the view about BMTC volvo buses. I generally carry change of 100 so that I donot have problem buying ticket and so that there is no problem getting a change from the conductor. Today 3rd july 2011, I boarded the bus KA F 4598,at Silk Board to Marathahalli Multiplex stop, as usual was carring 5, Rs 10 notes. I gave the conductor 40Rs as the price had increased by 5Rs extra. But he had no change at all. Instead of giving him 40Rs for a 35Rs ticket, he was not able to return 5Rs and wrote down at the back of the ticket to be given later, taking into consideration silk board is the starting point he is supposed to have change. I trusted the conductor and came till my drop point, when I showed the ticket to get my change at marathahalli, he wipes out the Rs5 written by him from the back of the ticket and gives me a 2Rs. I said that I would not take 2Rs as this has happened a day before as well. Even a 1Rs has value. Then the conductor started shouting at me. He gives me a 10Rs note and asks me to go get the change. In the mean time I started writing the Bus no. and he realised I was about to complain. He again started at me threatening me not to complain. He also didnot return 5Rs. I also didnot feel safe and human to fight with a conductor over 5Rs. But its not just me who is being cheated. This has started happening more in volvo buses since the increase of fare by 5Rs. This needs to be checked ASAP, so that the respect for BMTC continues. But also to say that there are conductors who return the change to a passenger by requesting a change from a different BMTC bus but this bus conductor didnot even do that and he wanted me to get a change and return him, where as it is supposed to be his duty. In case he donot have change he would have asked me to get down at the silk board bus stop itself as the ticket was cut when the bus was standing at the silk board bus stop.
The following are the details, please take strick action on such culprits:
bus no.: KA F 4598
Ticket no.: 001725
Date on ticket: 03/07/2011 12:55:34
SILK BOARD - MARTHHALI B
total dist: 14Kms
FULL : 1 x 35.00 = 35.00

In case the ticket is required, I have the ticket with me

Thanks & Regards
Anurag

Hello,

This issue is regarding the Volvo buses route 500 W whose route is from ITPL to ISRO Layout and vice versa.
These volvo buses runs as 500 C (bus board) from ITPL then changes to 500 W at Silkboard. This is a big problem for commuters who are travelling to ISRO Layout from ITPL as they have to take the same bus again from Banashankari, as the commuters are unaware of the change of the route name.
So, I would like to request the higher officials to see to that the bus runs as 500 W from ITPL and not as 500 C.

I hope this issue would be solved. If not i would request to introduce an BMTC ordinary bus with the same bus number (500 W).

1.I work in a company located at GR TEch Park, near ITPB white field area. Evening after 6.30pm till 7.30 pm to travell from GR tech park to martahalli there are no ordinary buses at all. Even if we find one with martahalli board they wont stop there. Is BMTC forcing the passengers to come in volvo buses with double ticket amount? When you can provide lot of volvo buses in that time why not the ordinary ones? I mentioned here till 7.30 because fed up of waiting i find some alternative to travel after 7.30pm. This is really a irritating behavior of BMTC.

2. Compared to ordinary buses volvo buses give stops at all the regular stops where as ordinary buses don't. Drivers and conductors chose where to stop and pick up the people. Who gave them this liberty? Why do they choose the passengers? Are you forcing the common people to spend money on volvo?

Hi

I dont know if this complaint of mine will be looked into at all still wanted to write it. If someone knows of better forum to raise complains please let me know on [protected]@cisco.com

This is regarding timing of 333W buses which run between Sarjapur Road and Majestic..These buses never come on scheduled time and sometimes dont come at all..I keept waiting and waiting as i have no direct way (other than taking auto till junction) to commute from Sarjapur Road to Marathalli

Also, though other volvos keep running til 7 30 or so atleast, last volvo 333w is at 5 45...What 's the point of running buses when they arent matching the office timings..

If this mail is falling in right hands, i request you to please look into this matter
Regds.,
Karan

I travelled in a BMTC-Volvo bus (500C to ITPL), this morning, from Devarabisanahalli bus stop to KTPO bus stop, paid Rs.100 for Rs.25 ticket. The conductor returned only 74 rupees balance (and kept one rupee for himself), and insulted me at the bus door step for not giving change, by talking in the local language, which i am not comfortable to communicate.

Bus ticket details:
[protected][protected]--------
Depot-28
No:002876 06/06/11 09:44:55
volvo
CITY LT APP--- SATHYA SAIH
TOT. DISTANCE: 0 KMs
FULL: 1 x 25.00 = 25.00

Rs.25.00

013978 L03561 500KB1 46110192N
Not Transferrable
[protected][protected][protected]----

I am fine, even if you people are not able to retrieve one rupee for me from the conductor, but please ensure that this does not happen to others.

Thanks
Syamlal

I boarded the BMTC volvo (Route 500 D) Bus nO: KA 01-FA 1925 at Veeranyapalya @ 8 AM to Doddanekundi on June 3 2011.
When the bus came to Doddanekundi bus stop, the driver opened the door and stopped. I was about to get down but he suddenly moved the bus and stopped again. I just controlled from falling which would have been fatal.
When I asked the driver why he didn't stop till the passengers get down he started speaking rudely. The conductor was polite. When I told the driver that I will give a complaint he told rudely go and complain to anybody , he is not scared.

I'm using the volvo services for the last 2 years. THis is the first incidence of this kind.

Regards
Santosh
[protected]@gmail.com

Today (May 27th 2011) i got into the BMTC VOLVO (KA 01 F 4527) at around 9.30 AM at Kundhanahalli Bus stop. And asked the conductor to give the ticket(worth Rs 15) by giving Rs 100. Since i was not having the change, the conductor asked me to get down from the bus somewhere in middle before the next stop arrives. It made me to walk untill next stop to get another volvo. Still i was tensed that wheather this conductor will scold for not having change.

I didnt arrgue with the bus conductor because i have seen conductors scolding and using bad words to passengers who are not having change. I am writing this complaint because i have seen uncountable times these conductors scolding, using bad words, making people to get down from bus(somewhere in the middle).

I unserstand that it will be helpfull if we have change with us. we always try our level best to have change with us. But sometimes when we dont have change we shouldnt be made to get down from the bus somwhere in the middle.

I request consumer form to take action on this.

The volvo bus which plies in the route having the name board hebbal-kadugodi (starts at 8.30 a.m at hebbal),i take the bus at hennur-signal,it reaches there at 8.45 a.m(outer-ring road),the conductor is harrising the commuters who get into the bus,even not allowing to enter and take a seat to sit ,inspite of the very few commuters seated hardly 10 people,he harrases the commuteers who are getting in,irritatiing all to the core,and blocking their way and shouting to get the tickets even before they take a seat in that nearly empty bus.
Anyways he is going to collect the exact amount from the very few commuters who takes the bus,inspite of that he just keeps on yelling at everybody saying stage is going and all has to get the tickets immediately.
His behaviour is very un-ruly and this is really un-acceptable.
Kindly do the needful to replace this conductor.every day morning we have to face this .
And added to that ,people who already have the premium pass need to pay only 20 rupees,other conductors take only 20 Rupees ,he insists us to pay 25 Rupees.
This is really irritating and causing unnecessary commotion and tension to all the passengers.
Kindly do the needful,we all are exhausted and irritated.
We are helpless ,we kindly request the govt to take action against this kind of behaviour,pls do the needful.

Hi Sir,

The number of G4 buses from Brigade road to Bhannarghatta are very limited. At times the ratio between number of G2 to G4 from the same stand at brigade road is 8:1.
On a regular basis the travelers of G4 would have to wait for around 40 minutes for a bus(G4).G4 is the only bus that runs between these to points(Brigade to Bhannarghatta).Also there are no Volvo's running in this route.

Please do take necessary actions to increase the number of G4's in the route and if possible do add some Volvo buses too.

Thank you

Sunil.Nelleri

Hi,

Myself Dr. Sumathi, staying in Sahakaranagara. Today i had to argue with the conductor about the change of the route (usual on Sundays).

I and many of the people who is staying in Sahakaranagara (Bangalore North) is facing usual problem in the BMTC transportation especially on Sundays and that too in the late evenings. the bus drivers get lazy to cross Sahakaranagar which actually they are supposed to do. Today I had to get down from 288E(314) bus in the middle and had to walk more than 10 times the usual distance. The bus number is KA 01 3454 and the bus route number is 288E (314).

This is not only from this bus, but all the buses of Sahakaranagar and especially on sundays.

Kindly do the needful as the citizens are facing lots of problems in all the ways from BMTC. It is sad that inspite of BMTC earning crores give such a POOR service to the citizens of Bangalore.