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Bangalore Metropolitan Transport Corporation [BMTC] Complaints & Reviews

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Updated: Jan 7, 2026
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Bangalore Metropolitan Transport Corporation [BMTC] reviews & complaints page 96

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R
rahultheguru
from Gobichettipalayam, Tamil Nadu
Apr 22, 2018
Resolved
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Address: 560043

This is to report an incident that happened on 21st april at 8 pm at horamavu circle near gandhi statue. A bmtc bus was taking a wrong u-turn at horamavu gandhi statue inspite of repeated warnings and eventually dashed my car creating a dent on the rear door at right side my car. Bus number was ka-57 f1915. The bus driver was without any conductor and was reportedly carrying a marriage party. There was no conductor to assist him to take a turn and the road was congested with bumper to bumper traffic due to road works and railway underpass work going on.
May 30, 2018
Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir,

BMTC Regrets the inconvenience casued your complaint has been registered and forwarded to concerned depot authority to take action against the crew this is your docket no for your further reference.BMTCC10213776.

Regard's
BMTC
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    V
    Vindhuja mp
    from Bengaluru, Karnataka
    Apr 17, 2018
    Resolved
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    Address: 560032

    Bus no:176/12... The conductor does nt know to check pass. We showed pass smart card and college i'd and he said address is not mentioned. V showed him wr address of the college is. Then he said it address is not mentioned. V showed aaddar card. Normally college i'd card doesn't have study address. But other details of students will be mentioned. But he said no college i'd card should have it address. Dat he should go and tell in college and not to us. And v took pass. As v asked his name he refused to tell because he was scared. He don't know to check pass. As he don't know that smart card chip has our address in it. It is his mistake dat he didn't have machines to check smart card pass. Please train dat conductor. Or please provide him required knowledge.
    May 27, 2018
    Complaint marked as Resolved 
    Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
    Apr 17, 2018
    Updated by Vindhuja mp
    He forced to take tickets.and v took
    Apr 17, 2018
    Updated by Vindhuja mp
    Bus no.176/12 time 2:30 pm.conductor Don t know to check pass.April[protected]
    Verified Support
    Apr 20, 2018
    Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
    Sir,
    Your complaint is registered and forwarded to the concerned authority for taking necessary action. This is your Docket number:BMTCC10213682 for further reference.

    Regards,
    BMTC
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      K
      KajalKiran
      from Tumkur, Karnataka
      Apr 17, 2018
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      complaint against bmtc bus conductor

      From: kajal k

      To: [protected]@gmail.com
      Sir,
      I want to lodge a complaint against a bus conductor of bmtc bus route number 15e (Bus details: ka01 f4848) running from k. R market this incident occured on 17 april 2018 around 1:30pm at k. R market bus stand. I boarded this bus at this point and asked for the ticket to makkalkoota (Kim's hospital) from bus conductor. But the conductor charged 5 rupees per head and...
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      V
      Vijaykumarreddy Narra
      from Bengaluru, Karnataka
      Apr 14, 2018
      Resolved
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      Address: Bangalore, Karnataka, 560099

      Volve bus from kbs to attibele bus number : ka01f9527
      Afternoon i am travelling in same bus that time conducted told ac motor belt issue. Now i am travelling in same bus but still the issue is not clear. If no ac in bus why your charge the actual ticket. O have face the more volve buses the same issue.
      It is very same full to the bmtc how the they are running the ac buses some buses window glass broken.

      Regards
      Vijaykumar reddy
      [protected]
      May 29, 2018
      Complaint marked as Resolved 
      Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
      Verified Support
      Apr 20, 2018
      Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
      Sir,
      Your complaint has been registered and forwarded to the concerned to look into this matter and resolve the issue. This is your docket number:BMTCC10213626 for further reference.

      Regards
      BMTC
      Hi sir my name joy so I'm kolkata live transport diparmant asraf sir kompalatns please looking for
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        Y
        Yashika Bansal
        from Jalandhar, Punjab
        Apr 14, 2018
        Resolved
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        Address: Bangalore, Karnataka, 560037

        I lost my cream colored women's clutch/purse, it has an apple pattern printed on it. I lost it while travelling from jp morgan chowk to kalamandir.
        It has 100 rupees, 2 debit cards and one credit card.
        It also has a copy of my adhaar card,
        There is also an id car with my phone number on it.
        Kindly help me find it.

        Thank you

        Regina mehta

        [protected]
        May 23, 2018
        Complaint marked as Resolved 
        Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
        Verified Support
        Apr 19, 2018
        Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
        Dear Madam,

        This is to inform you that we have not received any information in this regard.

        Regard's
        BMTC
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          M
          meerasara
          from Mumbai, Maharashtra
          Apr 10, 2018
          Resolved
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          Address: 560077

          This conductor really needs some mental counselling as i have seen so many times on frequent days he is fighting with his passengers, i thought passengers might done some mistake, but i come to know the truth one day which happened to me, he given incorrect ticket which i asked for kasturi nagar bus stop he given ticket for dodda nekkundi and though he is blaming me that i told him incorrectly, the way he spoken to me his attitude spoiled my entire day, i want to do something, hence iam writing this, please do the needful as soon as possible.
          Bus: 500ba - banasankari
          Bus no: ka 01 f 8708
          Time:09:39 am
          May 17, 2018
          Complaint marked as Resolved 
          Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
          Verified Support
          Apr 12, 2018
          Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
          Dear Sir/Madam,

          There is difference in the Bus number provided in the photos. Hence please clarify the bus number and also provide the date of incident to identify the crew and take action.

          Regards,
          BMTC
          You're right sir, printed bus number totally differs from bus number which i traveled when I check with printed bus number with bus number hence I have noted down on back of the ticket myself, handwritten bus number is the actual bus registration number,
          Traveled date: Apr 10, 2018
          Traveled time: 9:30 AM

          Please take immediate action, I apologize for my delay reply.
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            A
            from Kodungallur, Kerala
            Apr 7, 2018
            Resolved
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            I boarded this KA 01 F 4796(600F) at Madivala as I was told to go to BTM by boarding and the conductor said it Won't go there so I tried to get down as usually the driver will stop and was at gate hoping him to do so but he didn't do that and so the door was about to get closed then driver started to abuse me in Kannada and conductor soon joined him by saying that "No common sense" till I get down the bus at next stop.
            May 14, 2018
            Complaint marked as Resolved 
            Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
            Verified Support
            Apr 09, 2018
            Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
            Dear Sir,

            BMTC Regrets the inconvenience caused. Please provide specific date and time of the incident to identify the crew.

            Regards,
            BMTC
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              R
              Ramprakash “Ram'sChannel” Rajan
              from Bengaluru, Karnataka
              Apr 6, 2018
              Resolved
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              Resolved

              rash driving of driver

              Dear bangalore traffic police

              I wish to draw your attention to the reckless and life-threatening manner in which bmtc buses are driving on the outer ring road after the hebbal signal while i have seen such instances earlier, today i had to experience it personally.

              I was driving on the orr stretch between hebbal and nagavara today morning at around 9:00am. After passing the hebbal flyover, i was driving in the...
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              R
              Ramesh Yv
              from Bengaluru, Karnataka
              Apr 6, 2018
              Resolved
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              Improper timings of the bus drivers
              Dear concern,

              We are facing lots of issues with the bus. Its affecting our daily routine, the commutators are made to wait for so long in this case the bmtc should not be called as a public transport. No one sticks to the proper timings, everyday the timings will be changed as per their convenient. As this is not one or two days incident, this is happening everyday especially in the morning hours between 8.00 am to 9.30 am need your action fast. This is affecting the working people, college students and kids very badly. Today the incident was so bad that the college students had to miss there exams. Hope we would get a better service atleast here after.
              T c palya to rammurthy nagar bridge route
              May 31, 2018
              Complaint marked as Resolved 
              Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
              Verified Support
              Apr 30, 2018
              Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
              Dear Sir,

              BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned authority to take action in this regard.further this is your docket no for your further reference.BMTCC10213981.

              Regard's
              BMTC
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                A
                Anuradha Dhamorikar
                Apr 5, 2018
                Resolved
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                Address: Bangalore, Karnataka

                Hi,

                Conductor name: kiran kumar

                I was travelling from itpl road to devarabisanhalli on 5th april 2018 in bus number: ka-57-f-956, root :500ca
                I was having a valid bmtc volvo bus pass. The conductor asked for bmtc id card, which when i showed, he said is expired... (I did not know about it)... When he asked me to pay for my ticket, i did... I got a ticket even when i had bus pass and had a valid pan card as my id.. I told him that i am going to complain about this... The moment after that he became furious, he continued to shout on me in kannada and asked for my id card and literally snatched it! When i had already paid for tkt, he had no right to take my id! Also, he got so aggressive that he could have hurt me! I still stayed calm and requested him and the driver to give back my id but the conductor refused!
                I sincerely request the bmtc authority to take a quick and serious action on this as such conductors could be dangerous and a threat to the society specially for ladies.

                Please please hear me and help me...
                Waiting for your response..

                Best regards,
                Anuradha.
                May 20, 2018
                Complaint marked as Resolved 
                Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2018
                Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                Dear Madam,

                Bmtc regrets inconvenience caused. We Issue ID Card for a fixed Valid time . You should verify that. Further action has been taken against the erring crew and advised to behave politely with the passengers. This is your docket no: BMTCC10213042 for your further reference.

                Regards,
                BMTC
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                  P
                  Pkumaradg
                  from Belgaum, Karnataka
                  Apr 1, 2018
                  Resolved
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                  Address: Bangalore, Karnataka, 560001

                  It is about reckless driving by driver ka 01 fa 904 on 1st apri 2018. This happened on kr road., while i was travelling from basavana gudi police station underpass towards national college signal. While at exit o[censored]nderpass, above mentioned bus just pounced on the car without even care for his rights of joining main road. His driver license to be revoked. Our family was in danger, and these ruthless drivers should be removed from the job immediately
                  May 16, 2018
                  Complaint marked as Resolved 
                  Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 09, 2018
                  Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                  Dear Sir/Madam

                  BMTC Regrets the inconvenience caused. Please provide specific time of the incident to identify the crew.

                  Regards,
                  BMTC
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                    M
                    Manjula Shivraj
                    from Mangalore, Karnataka
                    Mar 28, 2018
                    Resolved
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                    Address: Bangalore, Karnataka

                    From past so many days, i have been waiting near silk board for minimum 20 minutes for a bus towards marathahalli at around 8am. There are at least 7-8 buses halted near the bus stop but none of them move. And there are very less 500a buses which come from banashankari which don't even stop near silk board nor near hsr apartments stop. The bus stop gets extremely crowded within a short span of time because of non availability of the buses. It is causing a lot of inconvenience to hundreds of passengers every five minutes.
                    Jun 3, 2018
                    Complaint marked as Resolved 
                    Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 30, 2018
                    Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                    Dear Madam,

                    BMTC Regrets the inconvenience caused your complaint has been registered and forwarded to concerned authority to take action in this regard. this is your docket no for your further reference.BMTCC10213919.

                    Regard's
                    BMTC
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                      S
                      Sarameera
                      from Mumbai, Maharashtra
                      Mar 27, 2018
                      Resolved
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                      Address: 560077

                      Bus conductor can able to give ticket but couldn't able to give stop on respective bus stop, driver and bus conductor are the very very worst and yukky person i ever met in my travel life. They spoiled my entire day such a # nonsence, iam so sorry to use those kind of words here but i want to express my feelings what they made in my mind. Please teach them first to give correct stoppings for people whoever tendering ticket, still more words are there in mind, due to sensor i don't want to type here, my dear bmtc if you really care about your people please teach your employee correct manners.

                      Bus no:500d
                      Route: hebbal to silkboard
                      Iam an # i forgot to notice their name and registered number.
                      May 10, 2018
                      Complaint marked as Resolved 
                      Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                      Mar 27, 2018
                      Updated by Sarameera
                      Bus conductor can able to give ticket but couldn't able to give stop on respective bus stop, driver and bus conductor are the very very worst and yukky person i ever met in my travel life. they spoiled my entire day such a ### nonsence, iam so sorry to use those kind of words here but i want to express my feelings what they made in my mind. please teach them first to give correct stoppings for people whoever tendering ticket, still more words are there in mind, due to sensor i don't want to type here, my dear BMTC if you really care about your people please teach your employee correct manners.

                      Bus no:500D
                      Route: Hebbal to Silkboard
                      iam an ### i forgot to notice their name and registered number.
                      above complaint details
                      bus no: KA57F2944
                      Date:27/03/2018
                      Bus no: 500D/9

                      PLEASE KINDLY TAKE IMMEDIATE ACTION I HAVE TO TRAVEL EVERYDAY TO CONTINUE MY WORK, I DON'T WANT TO LOOSE MY HOPE ON BMTC BUS CONDUCTORS AND DRIVERS INCORRECT MANNERS.
                      Verified Support
                      Apr 09, 2018
                      Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                      Dear Sir/Madam

                      BMTC Regrets the inconvenience caused. Please provide specific time of the incident to identify the crew.

                      Regards,
                      BMTC
                      Hey,
                      I am a student..ibtravel up and down from kanakpur ..I lost my bus pass on 30/3/2018..
                      how can I get new one..what are the procedures.what should I do now.

                      Bus pass type was -travel as you like..
                      Can you please help me.
                      It's very difficult to travel without bus pass.
                      Please do the helpful.
                      Thanks.
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                        J
                        jay12345656343
                        from Bengaluru, Karnataka
                        Mar 26, 2018
                        Resolved
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                        Address: Bangalore, Karnataka

                        26/3/3018 it’s morning 10 am, bus number 201.. I got bus, conductor ask me tickets, i thought i forgot my monthly pass at home so asked all day pass, but i realised it’s in my bag only i showed him... But he not listening he told me you have to buy this pass.. He didn’t even punch that all day pass but telling me you have buy this pass.. He miss behaving with me.. Shouted in all bus
                        This kind of behaviour has to face to all passengers who daily traveling in bmtc bus.

                        Why should buy all day pass i already have monthly pass???
                        May 10, 2018
                        Complaint marked as Resolved 
                        Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 09, 2018
                        Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                        Dear Sir,

                        BMTC Regrets the inconvenience caused. Your complaint has been registered and forwarded to concerned depot authority to take action against the erring crew and advice to behave politely with passengers. This is your docket no: BMTCC10212736 for your further reference.

                        Regards,
                        BMTC
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                          BISHAN TANWAR
                          from Bengaluru, Karnataka
                          Mar 13, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka

                          Sir bmtc bus drivers more stoping bus at air force station jalhali west between 8 am to 10 am. Today bus no. Ka57f1885 didn't stop bus after giving hand signal also at air force station west bus stop. After which i took auto and that bus driver was stoping bus at all other stops.. Kindly take some action against all these bmtc drivers who are stoping bus..
                          May 13, 2018
                          Complaint marked as Resolved 
                          Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                          Mar 13, 2018
                          Updated by BISHAN TANWAR
                          Sir its very sad when the BMTC conductors treat NORTH Indian and South indian differently.. .for some THEY will ask to show college id but at the same time for people who speaks Kannada they are not even asking for BUS pass... SO please make sure there should not be any discrimination ...
                          Verified Support
                          Apr 09, 2018
                          Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                          Dear Sir,

                          BMTC Regrets the inconvenience caused. Your complaint has been registered and forwarded to concerned depot authority and action has been taken against the erring crew and advice to stop the bus at all authorized stops .This is your docket no:BMTCC10212078 for your further reference.

                          Regards
                          BMTC
                          Hi i lost my bus pass on 12 march 2018..please fin d me an alternative as i cannot afford bus charge every day...
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                            ankit shingala
                            from Bengaluru, Karnataka
                            Mar 13, 2018
                            Resolved
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                            Resolved

                            I was travelling by bmtc bus 201g from marenahalli bus stop to domlur bridge and i didn't have a change of 20rs so i gave 500 rs to the conductor and he wrote 480 on the back side of the ticket and gave it to me. Then i asked once for my change but he said i don't have it now collect in some time but then i forgot and got down. So how can i get my 480rs change back?
                            May 11, 2018
                            Complaint marked as Resolved 
                            Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 09, 2018
                            Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                            Dear Sir,

                            Please provide specific details of vehicle number, date, time and photo copy of the ticket to identity the crew.

                            Regards
                            BMTC
                            I lost my blue colour lunchbox bag in hebbal bus was traveling from ecospace to marathalli bridge around 6pm on 14th March. The blue colour lunch bag has three tifin and one key. Kindly return it if found.
                            Please help me find it, the key in it is important
                            Contact [protected]/ [protected]
                            Name Bhavana
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                              Divya Nair_1992
                              from Mumbai, Maharashtra
                              Mar 8, 2018
                              Resolved
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                              Resolved

                              I lost my red wallet - kenneth-cole collection.

                              I had boarded the bmtc bus from kundanahalli gate signal bus stop at around 9:30 am on 08/03/2018. I got down at ecospace, bellandur at around 10:10am and noticed my wallet was missing.
                              It has all my cards. Please contact me in case anybody finds it.

                              Contact number:[protected]
                              Email id: [protected]@gmail.com
                              May 15, 2018
                              Complaint marked as Resolved 
                              Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 09, 2018
                              Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                              Dear Madam,

                              Till now we have not got any information in this regard. If we get any information we will revert back to you.

                              Regards
                              BMTC
                              Bus conducter not providing change and shouts at every passenger, very rude. Plz take serious action on him. Bus no is KA-01-F-4589
                              I had boarded the Bmtc bus ( Bus number KA 01 F 4589) evening 6pm from Bannerghatt National Park with my family and children s, we had day pass. That bus conductor was start issue tickets and he asked us we showed day pass with I'd card then immediately he told go to others we leave the place another 20min late then also we sat on same bus because we don't have any emergency then he go somewhere again he came N saw we are in same bus only then he spoke very rudely scold us and told us to getdown and take another bus . He want to issue tickets and don't want pass holders sit in his bus. Then why Bmtc issues pass to passenger's. If they not accepting pass means? Please kindly take the action to that conductor or otherwise don't issues the passes to the passengers.
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                                A
                                Aravind Balakuntla
                                from Mudigere, Karnataka
                                Mar 6, 2018
                                Resolved
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                                Resolved

                                I am an engineering student studying in 6th semester mechanical department. I lost my college bag in which i had kept my student bus pass near my college. Please help me as i need bus pass to travel from my home to college for 4 more months. What is the procedure should i follow to get a replacement for my lost pass. Thanking u
                                Regards : aravind bm
                                Ph no: [protected]
                                May 14, 2018
                                Complaint marked as Resolved 
                                Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 09, 2018
                                Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                                Sir,

                                Once you lost the pass it is not possible to take duplicate pass. You have to purchase a new pass at the KBS Pass Counter for the rest of the months along with the fine amount.

                                Regards,
                                BMTC
                                Lost my purse on 01st march 2018 at 5.15 pm while travelling from murgeshpalya to domlur. Purse is blue and red with jeans type material. It has cash, 2 atm cards, bangalore metro card, pan card and my passport size photographs. If found please contact me @ [protected] or [protected].
                                -Name : shravani Y
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                                  A
                                  AbhishekMGowda
                                  from Bengaluru, Karnataka
                                  Mar 5, 2018
                                  Resolved
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                                  Resolved

                                  Address: 560050

                                  Hi,

                                  This is to intimate that a bmtc bus (Ka-01 fa-668) plying on the route 45g (As of 5-march-2018) has a dangerous foot long hole on the floor between two seat rows. The hole looks like it might expand and poses grave danger for those who step on it accidentally. Since the hole is in between seats and at the footrest position, it is more likely for people to accidentally step on it and slip to the bottom. I request to take immediate action in this regard.

                                  -abhishek
                                  May 14, 2018
                                  Complaint marked as Resolved 
                                  Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 09, 2018
                                  Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                                  Sir,

                                  BMTC Regrets the inconvenience caused. Your complaint has been registered and forwarded to concerned depot authority and action has been taken. This is your docket no:BMTCC10211755, for your further reference

                                  Regards
                                  BMTC
                                  Hi i lost my bus pass on 12 march 2018..please fin d me an alternative as i cannot afford bus charge every day...
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                                    K
                                    Kumar Vp
                                    from Bengaluru, Karnataka
                                    Mar 5, 2018
                                    Resolved
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                                    Resolved

                                    Today i boarded bus from silk board to kundanahalli gate. Bought ticket for 58 rupees. Then after few stops ticket checker boarded bus and asked for the ticket. Since i kept the ticket in my wallet and my wallet had many other tickets and papers, i could not find the ticket immediately at that moment. I requested them to give some time to check the ticket. Then, i explained him that i bought the ticket to kundanahalli gate and conducter also confirmed that i bought the ticket. Even, they had hard copy of complete ticket list from conducter. I told them to check my ticket in that list by referring my beside passenger ticket number. They refused to do that too. After, that they asked me to get down the bus and behaved very rudely. It is very unfair the i bought the ticket and still retreat like this. Then what is the purpose of electronic ticketing machine.

                                    Then, they took me in one cab. By that time, i found the ticket and shown them. After that also they abused me and took the ticket and left me somewhere in itpl. Again i boarded from that place to kundanahalli gate.

                                    The ticket checker name is shekhar. Very worst ticket checker. This behavior thinking me to not to travel in bmtc any more. Kindly take necessary action on him.

                                    Incident date: 05 march 2018
                                    Incident time: 05:30 am
                                    Route: silk board to itpl 500c
                                    Bus no: couldn't remember that.
                                    May 11, 2018
                                    Complaint marked as Resolved 
                                    Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 09, 2018
                                    Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
                                    Dear Sir,

                                    BMTC Regrets the inconvenience caused. Your complaint has been registered and forwarded to concerned authority to take action against the Checking Staff. This is your docket no: BMTCC10213165, for your further reference.

                                    Regards,
                                    BMTC
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