Bangalore Water Supply & Sewerage Board [Bwssb] — Failed transaction- Amount debited.

I have paid the BWSSB bill of Rs. 571/ on 12th June 2020. The details are given below:
Operator Reference Number PT01TBQPBA4R
2. Consumer Number N-210372
3. Amount 571
4. Transaction Date & time 12/Jun at 08:43 AM
Transaction has been successfully processed at Paytm and in BWSSB side, it showed as failed transaction. Hence, I have paid for the second time.

It is requested that amount of Rs. 571 pertaining to operator reference Number PT01TBQPBA4R may please be refunded / adjusted in the next month billing cycle.