Banggood.com — refund for missing consignment | |||||
I had ordered one Xiaomi MI box on 08.06.2019 (at Banggood.com); order no. 67548902. On 8th Jul' 19, I received the package with item missing. There was a folded magazine inside instead of the ordered item. Also, there was a note from the Customs Officer (Kolkata) wherein it is clearly indiacted that there's mismatch in contents declared versus contents actually found. Immediately, I reported to Banggood ([protected]@banggood.com) with pictures. On 9th Jul, they have again asked for photos, which I have provided immediately. Then on 11th Jul, they have asked me to take up with local couriers for the missing consignment; shunning their responsibility for after-sales service. Is it the customer's responsibility to run from pillar to post for items not yet received? Was this information helpful? | |||||
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Contact Information
3rd Floor Administration Bldg., Numaligarh Refinery Ltd., Golaghat
Assam
India
Assam
India
www.banggood.com
File a Complaint
Thank you for contacting us and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
If you met the same thing next time:
1. Check if the outer package was damaged or being disassembled before open it.
2. Shake the package gently when you receive it to make sure there's something inside the package.
3. If the weight of the parcel is very different, you could record a video when you open the parcel.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team